Trending Jobs at Civil Aviation Authority (SACAA)

Description
OVERALL, PURPOSE OF THE JOB

• To provide exceptional first line technical support to end-users by resolving IT issues efficiently and effectively. The role encompasses managing the helpdesk, attending to incoming calls, and conducting client satisfaction survey and contribute   to the overall improvement of IT services within the organization.

Service Desk

• Manage incoming support requests via phone, email, and ticketing system.
• Prioritize, categorize, and log incidents and service requests accurately.
• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as required.
• Monitor and manage service desk performance metrics.
• Contact clients to update them on the status of their queries logged and follow-up with technicians to make sure the SLA is met as far as possible.

Operations

• Contribute to the development and improvement of helpdesk processes and procedures.
• Participate in knowledge transfer and training sessions.
• Maintain up-to-date knowledge of IT systems, applications, and infrastructure.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Adhere to security policies and procedures.
• Identify and report potential security threats or vulnerabilities.
• Assist in security awareness campaigns.

Customer Service

• Deliver excellent customer service by providing timely and effective support.
• Build strong relationships with customers and foster a positive user experience.
• Manage customer expectations and communicate clearly and professionally.

Knowledge Base

• Contribute to the creation and maintenance of the knowledge base.
• Provide accurate and up-to-date information to users.
• Leverage the knowledge base to resolve incidents efficiently.

Administration

• Manage and maintain IT equipment and inventory.
• Perform routine administrative tasks related to the helpdesk.
• Generate reports and statistics as required.
• Perform other duties as assigned.
• Participate in IT projects as required.
• Provide technical support for project implementations.
• Assist in testing and deployment of new IT systems or applications.

Requirements
EDUCATION

MINIMUM

• National Higher Certificate in ICT or relevant equivalent qualification.

IDEAL

• National Diploma in IT and ITIL Foundation and A+ or N+. 

EXPERIENCE 

• 2 years IT Service Desk or IT Administration Experience

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Description
OVERALL PURPOSE OF THE JOB

• The post holder will be responsible for developing, implementing, and maintaining SharePoint solutions, Web-based applications, Organisational Website, custom software solutions, and automating of integrated business processes using the Microsoft Technology stack.

Systems Development

• Develop, configure and maintain Web-based solutions by leveraging SharePoint configuration tools and writing custom code using C#, ASP.NET, .NET Frameworks and Power Platforms.
• Develop Web Applications Architectural Design and Integration.
• Build and modify web applications using the required Web Applications languages.
• Configuring and maintaining SharePoint platforms to specified requirements.
• Eradicate tedious workflow duplications within existing workflows.
• Enhance system controls in existing Web applications.
• Review and refine existing web application architectural design. 
• Oversee service providers who provides web applications development services.
• Extending Web based applications functionality with forms, web parts, and application technologies.
• Develop custom web parts, lists, libraries, workflows, and other SharePoint components using SharePoint Framework (SPFx), SharePoint Designer, and SharePoint REST API.
• Design and implement scalable, maintainable, and efficient code solutions.
• Utilize Microsoft Visual Studio and other developmental tools for C# development and debugging.
• Automate integrated business processes to improve productivity and enhance user experiences.
• Design and implement Power Automate (Formerly Microsoft Flow) workflows to automate tasks, trigger actions, and streamline business processes. 
• Integrate Power Platform solutions with other Microsoft and third-party services as needed.
• Conduct end to end testing on developed applications including integration elements and system performance.

Business Solution Delivery

• Deliver Business Solutions to agreed quality, time, and cost scales.
• Deliver well-tested and quality assured Business Solutions.
• Debug software for client applications to ensure that it is fit for purpose.
• Resolve web application issues raised during User Acceptance Testing.
• Provide support during User Acceptance Testing Process.
• Providing end-user training on developed and improved Web Applications.

Liaison and Coordination

• Provide inputs to applications architectural design and integration components and other technical elements.
• Liaise with service providers and internal stakeholders to coordinate services.
• Oversee service providers who provides web applications related services within the organisations.
• Work with Business Analyst and System Analyst to interpret requirements for application enhancements and development.
• Providing support for projects during installation and post implementation.

System Maintenance and Support

• Investigate and resolve application issues within agreed SLA.
• Respond to system issues, end-user queries and maintenance requests.
• Provide user training to staff as and when requested.
• Plan and implement software version upgrade in line with software releases roadmap.
• Review website interface and software stability.
• Maintain, support, and improve web applications.
• Support and maintain the Website.

Requirements
EDUCATION

MINIMUM

• National Diploma in IT or related qualification.

IDEAL

• IT related degree and certification in any of Microsoft Platforms and SharePoint Development.

EXPERIENCE

• 5 Years experience in Web Application development and configuration

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Description
PURPOSE OF THE JOB

• To determine the operational level of safety that the prospective AOC holders can achieve and does in fact achieve in actual operations. Through evaluation (assess), monitor (conduct periodic and unannounced surveillance) of compliance to operations of an aircraft:
• making recommendations regarding the issuance or amendment of the AOC and the associated operations specifications, and the operator's competence to continue to exercise the privileges of the certificate.
• making recommendations concerning any special conditions that, considering the investigation, may need to be imposed.
• informing the operator of any deficiencies needing rectification; and
• making recommendations concerning appropriate enforcement action.

SITE and AIRLINE INSPECTIONS

• Conduct routine inspections such as the inspection of a station facility, apron, en-route operation and base and carry out oversight or checks considered necessary at prescribed intervals;
• Assess the effectiveness of the operator’s SMS and the level of resources allocated to it;
• Conduct such inspections or oversight in accordance with an established work programme and applicable standard procedures and instructions;
• Advise the operator, in writing, of any significant deficiency, requesting a proposal for remedial action;
• Conduct follow-up on inspection reports to ensure that appropriate action has been taken in a timely manner;
• Submit reports on each inspection or investigation in the manner prescribed, and complete and process the applicable inspection forms;
• Investigate and report, as required, possible violations of the basic aviation law or related safety operating regulations and rules;
• Continuously review the operator's pertinent documentation (e.g. operations, training and MCMs), company policies, operating instructions and information to staff and system of amendments to determine whether they are accurate and made available in a timely manner to persons requiring their use;
• Keep appropriate CAA inspectorate staff informed on all aspects of the current operation and projected developments in the company including changes in executive personnel, in assigned responsibilities and in the operator's organization in general;
• Conduct qualification, approval and supervisory activities with respect to personnel proposed as designated examiners by an operator; and
• Facilitate the qualification, oversight, and the approval over the operator's designated examiners.

PROPOSALS and REVISION of STANDARDS

• Proactively research, develop, and propose the specific standards to be applied in the area of operators' operations.

COMMUNICATIONS and SAFETY PROMOTION

• Project a satisfactory image of the SACAA to all stakeholders.
• Provide industry feedback to the Authority.
• Promote Aviation safety by proposing improvements in operational requirements.

Requirements
Minimum Qualification:

• Grade 12 and a valid Airline Transport Pilot License or Commercial Pilot License

Ideal Qualification:

• Commercial Pilot License with Frozen ATPL

Experience:

• 1500 hours as a pilot or pilot-in-command of civil or military air transport aircraft ATPL (A) for Part 121 OR 
• 1000 hours as a pilot or pilot-in-command of civil or military air transport aircraft CPL (A) for Part 135

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Description
Site and Airline Inspections

• Conduct routine inspections such as the inspection of a station facility, apron, en-route operation and base and carry out oversight or checks considered necessary at prescribed intervals.
• Assess the effectiveness of the operator’s SMS and the level of resources allocated to it.
• Conduct such inspections or oversight in accordance with an established work programme and applicable standard procedures and instructions.
• Advise the operator, in writing, of any significant deficiency, requesting a proposal for remedial action.
• Conduct follow-up on inspection reports to ensure that appropriate action has been taken in a timely manner.
• Submit reports on each inspection or investigation in the manner prescribed, and (capture the relevant information on the applicable database / administration system) complete and process the applicable inspection forms.
• Investigate and report, as required, possible violations of the basic aviation law or related safety operating regulations and rules.
• Continuously review the operator's pertinent documentation (e.g. operations, training and MCMs), company policies, operating instructions and information to staff and system of amendments to determine whether they are accurate and made available in a timely manner to persons requiring their use.
• Keep appropriate CAA inspectorate staff informed on all aspects of the current operation and projected developments in the company including changes in executive personnel, in assigned responsibilities and in the operator's organization in general; and
• Conduct qualification, approval and supervisory activities with respect to personnel proposed as designated examiners by an operator

Maintenance and Acquisition of Specialist Skills

• Keep abreast and remain proficient in specialist skills, human factors and new developments aviation technology.

Proposals and Revision of Standards

• Proactively research, develop and propose the specific standards to be applied in the area of operator operations

Communications and Safety Promotion

• Project a satisfactory image of the SACAA to all stakeholders.
• Provide industry feedback to the Authority.
• Promote aviation safety by proposing improvements in operational requirements.

Requirements
Minimum Qualification:

• Grade 12 plus Commercial / Helicopter Pilot License or Remote Pilot License

Ideal Qualification:

• National Diploma equivalent to NQF level 6

Experience:

• 500 hours as a pilot-in-command of civil or military air transport aircraft or helicopter or RPAS

Ideal

• 3 Years experience in the following:
• Operating or maintaining transport aircraft, general aviation aircraft, helicopters or RPAS
• Meteorological and climatological knowledge and experience
• Technical training including visual aids, training devices and aircraft flight simulation training devices

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Description
REGULATION DEVELOPMENT AND PROVISION OF LEGAL SUPPORT SERVICES.

• Vet proposals for amendment of regulations and technical standards.
• Draft regulations and technical standards
• Facilitate and monitor the approval process of the regulations and adhere to deadlines.
• Review the final drafts of regulations and amendment to confirm legality,
• Determine the effect of such an amendment and the impact the Regulations or proposal will have on other existing legislation and ensure conformity with constitutional principles.
• Draft Memorandums for approvals of regulations and technical standards
• Draft any regulations, notices, publications as assigned by LAC.
• Perform Civil Aviation Regulations Committee secretarial functions
• Assist technical Divisions in developing legally sound and concise regulations and technical standards
• Manage the formulation and approval of regulations and technical standards through a consultative process with the aviation industry
• Manage Secretarial support services of the Civil Aviation Regulations Committee (CARCom) and associated Subcommittees.

DRAFTING OF LEGAL OPINIONS

• Research and draft accurate and legally correct legal opinions.
• Draft and vet legal and non- legal documentation
• Draft monthly and quarterly reports to contribute to Executive management reports.
• Perform any other function for Legal and Aviation Compliance Department when delegated to do so.
• Provide general legal services

LITIGATION PROCESS

• Deal with Department of Transport and Director of Civil Aviation appeal matters and represent the SACAA in the Civil Aviation Appeals Committee.
• Research the legalities pertaining to the litigation matters and ensure that SACAA is protected against any legal risk that may arise.
• Facilitate appointment of legal firms following proper procurement processes.
• Coordinate, provide assistance to monitor and guide the attorneys in the litigation matters.
• Facilitate consultations between SACAA employees and attorneys.
• Ensure appropriate way of finalizing legal matters in the best interest of SACAA.
• Ensure consistent update on progress of litigation matters and proper processing and approval of attorney’s invoices.

DRAFTING OF CONTRACTS

• Draft, vet, interpret and advise on contracts to ensure compliance and protect the interests of SACAA.
• Draft/scrutinise or vet commercial contracts and service level agreements.
• Provide legal support in the negotiation of commercial contracts and service level agreements.
• Providing legal opinions/advice on risks associated with commercial contracts and recommend course of action to be taken.
• Provide legal services in meetings when requested to do so by SACAA Divisions. Draft/scrutinise and finalise international agreements and memoranda of understanding (MOU)

GENERAL

• Perform any other function for Legal and Aviation Compliance Division when required.
• Participate in Enforcement and Exemption activities as and when required to.
• Compile reports

Requirements
Minimum Qualification:

• B Proc or LLB, and admission as an Attorney or Advocate with pupillage
• Legislative drafting certificate

Ideal Qualification:

• LLM degree 

Experience:

• 3 years experience as an Attorney or Advocate with Basic Elementary exposure as Legal Practitioner
• 3 years Legislative Drafting experience

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OVERALL, PURPOSE OF THE JOB

• Oversee all of the information, knowledge and records management activities for the SACAA including but not limited to management of the document and records life cycle; oversee and facilitated the update and use of Electronic and Content Management System and management and securing of Organisational Information Knowledge; security of information in the Organisation.  To develop and manage an organisation wide records management programme designed to ensure that record keeping, and records management practices effectively meet the organization’s objective. To ensure that the records management practices of the Organisation comply with requirement of the National Archives and Records Services of South Africa (NARSSA) Act no. 43, 1996 as amended or its provincial equivalent, as well as other regulatory requirement.

Ensure the maintenance and preservation of SACAA records 

• Establish and maintain efficient and effective document and records management in SACAA including but not limited to (Classifying, indexing records; destroying or archiving data/records in accordance with the relevant policies and procedures.).
• Liaise with the National Archivist and perform all responsibilities prescribed by the relevant archival legislation. Ensure that records management awareness training programme forms part of the SACAA induction training.
• Formulate, revise records management and ensure compliance with policies and procedures.
• Overall control of all records within SACAA including the Registry.
• Management of the records of SACAA and formulation of records management strategy, policies and procedures.
• Develop, control, maintain and implement NARS approved File plan/system.
• Safely preserve all records (maintenance).
• Dispose of all records.
• Management of Records Retention Schedule
• Monitor compliance with sound records management practices.
• Conduct regular internal audits to ensure legal compliance.

Information Security & Governance 

• Liaising and consulting with Departments and Divisions to promote and market effective information and records management practices, coordinate needs and provide recommendations that align with the strategic direction for SACAA’s corporate knowledge and records management.
• Providing high level advice to Departments and Divisions on the Securing, management and classification of SACAA’s information and records.
• Ensure compliance with all relevant legislation in relation to information and records management.  

Management of Subordinates

• Ensure appointment and retention of competent staff and the management of their key performance areas to achieve their agreed objectives.
• Manage staff within the complexity of skill set and skills shortages within the IT sector. Motivate and couching of the IT personnel.
• Identify capacity requirements and address them.  

Customer Services

• Monitor and evaluate efficiency of the services provided by the section.
• Liaise and communicate with all stakeholders within and outside of the SACAA.
• Ensure that the services provided by the section are of appropriate standards.
• Ensure that the customer service levels are maintained as per ISO procedures and SLA.
• Ensure that the services provided by contracted service providers meet the required standards.

Oversee the use of ECM 

• Oversee and enforce the use of the Organisation’s Enterprise Content Management (ECM) System.
• Ensure that the Organisation’s File Plan is implemented on the ECM.
• Oversee access management and permissions for all users on ECM.
• Conduct awareness and training for users.  

Budget Control

• Submit the budget inputs and control the expenditure.
• Manage the budget allocated to the division.

Requirements
EDUCATION 

MINIMUM

• Degree in Information Management or  relevant equivalent qualification 

IDEAL

• BCom Honours Information Management

EXPERIENCE

• 5 Years experience in Document and Records Management
• 5 Years experience in Electronic records management  

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Description
Overall, Purpose of the Job

• To support the delivery of the organisation’s communications strategies aimed at external stakeholders. To manage and create content for the website and various digital platforms.  

Website and Digital platform Management

• Assist in the management of the website and digital platforms
• Develop and implement   digital communication strategies
• Communicate, inform, and advise all relevant stakeholders of the SACAA media policy and procedures
• Manage social media platforms including regular updates and timeous responses to queries
• Monitor the relevant coverage, mentions and clips across all media platforms
• Analyse and compile reports on digital communication activities on a monthly or as and when requested
• Provide support on any external communication objective derived from the implementation of any other communications strategy employed by the department. For example, branding and corporate social investment strategies/ plans
• To utilise best practice and emerging digital communications tools.

Implementation of Departmental Communication Strategy

• Provide support on any external communication objectives derived from the implementation of any other communication strategy employed by the department. For example, branding and corporate social investment strategies/ plans 

Internal Communications

• Assist in the development of new strategies and content on the Intranet,  
• Content Development for various Communication Channels

Research, develop and write content for various communications platform such as: 

• Social media platforms
• Website and intranet
• Presentations
• Magazines, booklets, brochures, and leaflets
• Editorials and Advertorials
• Any other promotional material and company documentation

Requirements
Education

Minimum

• National Diploma in Communications/Public Relations/Media/Journalism or other relevant qualification at an NQF level 6.

Ideal

• Degree in Communications  / Public Relations / Media/Journalism or other relevant qualification at an NQF level 7.
• Digital marketing qualifications will be an additional advantage.

Experience

• 5-7 Years experience in Corporate Communications or Public Relations 

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Description
Compliance Custodianship

• Establish standards and procedures to ensure compliance programmes that are effective and efficient throughout the organisation.
• Develop and maintain the compliance policy, framework.
• Maintain a database of applicable laws and regulations/ Universe of Laws.
• Create monitoring mechanisms for reporting on compliance with laws and regulations.
• Develop the annual compliance implementation plan.
• Provide commentary into new legislation and those under review.
• Keep abreast of recent changes in the law.
• Provide input to risk management programmes and highlight any issues of compliance.

Ethics Management 

• Develop and maintain the Ethics policy and framework.
• Reviewing a SACAA’s operations and ethics policy and codes of conduct to evaluate how effectively they practice ethics and drive the ethics culture.
• Identifying new ways to implement ethical practices in business.
• Ensuring that all SACAA policies are ethical and adhere to government compliance regulations.
• Developing new policies and codes of conduct that promote ethics within a workplace.
• Meeting with divisional teams to discuss how they can implement ethics at work.
• Creating awareness about ethics amongst all stakeholders.
• Performing audits to gain more information about a company.
• Remaining updated on ethics topics, including government and corporate concepts
• Develop the Ethics Risk Register.
• Conduct the Ethics Surveys and develop action plans to address any gaps.

Implementation and Monitoring

• Compile monthly ethics and compliance reports for Exco and quarterly compliance and ethics reports for the Board of Directors.
• Develop policies and programmes that encourage employees to report non-compliance with laws and regulations.
• Monitor the compliance to legislations through the Compliance Risk Management Plans.
• Monitor the implementation of the Ethics Risk Register.
• Oversee and monitor the implementation of compliance and ethics programmes.
• Conduct periodic review regards to legal compliance by Divisions.
• Handle administrative queries relating to compliance issues or audits.
• Report any non-compliance with legislation through the Company Secretary.
• Assist with PAIA applications.

Capacity-building and Awareness

• Develop or identify and roll out an appropriate training programme and materials to enhance capacity and raise awareness on compliance, ethics and governance within SACAA.
• Guide the Board of Directors, through the Company Secretary concerning compliance and ethics.
• Communicate new compliance obligations and best practices.

Governance Development

• Assist the Company Secretary with the development and implementation of the corporate governance process for SACAA.
• Assist the Company Secretary in the drafting or review of key governance documents; in line with applicable legislation and best practices.
• Prepare the Governance dashboard and ethics/compliance write up for the Annual Report.

Requirements
EDUCATION

MINIMUM

• LLB degree
• Compliance Management Certificate
• Admitted Attorney or Advocate

IDEAL

• B Proc, LLB
• Membership with the South African Compliance Institute, a postgraduate qualification in compliance and/or ethics, project management certificate would be an advantage

EXPERIENCE 

• 5 Years experience in a legal compliance function, 3 of which must be within a public entity.  2 years must be as a senior compliance officer.