Trending Jobs at Ellahi Consulting

Requirements: 

• +/- 1 year experience working experience in similar role 
• Good communication skills
• Great leadership skills
• Team player
• Goal Orientated
• timeous
• well mannered
• no criminal record
• Office based

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Requirements: 

• Previous supervisory/team leader experience 
• Working CRM systems 
• Managing and analysing CRM reports

Other requirements: 

• Good communication skills
• Target driven
• Continuous improvement
• Resource Planning
• Organized and structured 
• Work under pressure
• timeous
• Clear criminal record
• Office based

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Requirements: 

• +/- 2 year experience in similar role 
• Sage Pastel experience
• Knowledge on debtors, creditors, invoicing and purchase orders
• own car/transport

Other requirements:

• Microsoft excel knowledge 
• Good communication skills
• Timeous
• Able to work under pressure
• No criminal record
• Please note: A polygraph test will be conducted by the company as part of the recruitment process 

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Job Overview:

• The role focuses on maintaining and enhancing the company’s legal strategy, ensuring sound legal guidance for the organization.
• The successful candidate will assist the Head of Legal and Compliance.

Minimum Qualifications:

• Grade 12 / Matric certificate.
• Admitted Attorney.
• Post Graduate qualification (advantageous).
• 5+ years post-qualification experience in legal practice.

Experience, Knowledge, and Skills Required:

Experience in Financial Services:

• Exposure to financial legislation is essential.
• At least 5 years in the Financial Services or Insurance sectors.
• Experience with compliance, including TCF, POPI, CPA, FAIS, FICA, and Insurance legislation.

Legal Skills:

• Strong technical and drafting skills in commercial law.
• Ability to navigate legal challenges and offer solutions.

Interpersonal & Organizational Skills:

• Strong character and interpersonal abilities to work across various organizational levels.
• Ability to work under pressure and as part of a team.

Other Requirements:

Personal Traits:

• Solutions-driven, detail-oriented, energetic, and self-disciplined.
• High levels of integrity, reliability, honesty, and confidentiality.
• Motivated, confident, and self-starter.

Administrative Skills:

• Strong administrative skills and accuracy in work.

Additional Criteria:

• Clean credit and criminal records.
• Ability to uphold company values.

Key Responsibilities:

Legal Expertise:

• Provide legal counsel, focusing on commercial and insurance law.
• Develop contracts that minimize legal risks.
• Serve as a resource for legal and insurance matters.
• Maintain and manage legal contracts database.
• Draft, negotiate, and review agreements.
• Oversee and manage litigious matters for the company.
• Instruct and coordinate with external legal counsel as necessary.
• Understand relevant legislation and its business impact.

Legal Risk Management:

• Identify and mitigate potential legal risks.
• Handle complaints and interact with regulatory bodies.

Additional Skills and Qualities:

• Strong interpersonal and relationship-building skills.
• Self-starter, able to work independently.
• Drafting legal reports and other documentation as required.

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Job Purpose:

• Verify and maintain the desired level of quality of all processes and products (imported/locally produced and/or repacked) by continuous inspections and reporting of non-conformances.
• Ensure that labelling complies with current governing legislation, customer requirements, and company specifications.
• Assist with the effective running of the department by fulfilling daily duties and achieving set targets.
• The position is required for day shift, but will also be used for the night shift on a rotational bases where required. 

Qualifications/Skills:

• Matric or equivalent qualification.
• Above average work standard.
• Sound written and verbal communication skills.
• Able to effectively communicate with staff at all levels.
• Strong attention to detail.
• Problem-solving skills.
• Strong ability to multitask.
• Computer literate (Excel, Word & Microsoft).
• Able to work under pressure and meet deadlines.
• Ability to exercise sound judgment in decision making.
• Open to change and learning new systems.
• Flexible due to work demands.

Experience needed:

•  2-3 yrs relevant work experience

Key Responsibilities:

• QC to check transport vehicles. It is vital when vehicle and/or container doors are opened to ensure vehicle integrity (i.e., sealed, no signs of pests, etc.)
• Record temperature at point of receiving of both products and vehicles/containers. The receiving temperature of products must be -18°C and lower. Refer to receiving procedure.
• Note the condition and cleanliness of the delivery vehicle and/or container.
• Check packaging for label compliance.
• Product types and quantities received must be compared against the Purchase Order to ensure product received is correct and not short.
• Physical evaluations to be conducted as outlined in the quality inspection report.
• Overall quality inspections to be conducted to ensure compliance of each product.
• Liaise with cold store, shop, and traders concerning all product returns.
• Ensure overall compliance (i.e., product description, packaging integrity, colour, odour appearance, barcoding, traceability, etc.)
• Ensure that product on the floor is continuously monitored for temperature and inspected for conformance by performing checks on products during staging and/or preparation.
• Visually inspect pallet and packaging integrity.
• QC to sign off each pallet after inspection and cold store representative to co-sign pallet ID label.

Loading and Dispatch:

• Delivery vehicles to be inspected prior to the Cold Store loading.
• Ensure cold chain is maintained by monitoring loading times and temperatures.
• Ensure that the dispatch records are correctly recorded.

General Duties:

• Ad-hoc QC-related functions on the request of the Quality Control Manager or Quality Assurance Manager.
• Immediately report any non-conformances to the Cold Store Manager and Quality Control Manager.
• Perform sensory evaluation on samples.
• Handling of queries and taking pictures for salespeople and traders.
• Filing (hard copy and electronic files) and general admin duties.
• Printing and issuing of labels for repacking.
• Ensure that all instruments are checked against a standard (calibrated weights/master thermometer) and that daily scale checks are completed.
• Ensure that all information recorded is a true reflection of what is observed, current, truthful, and not fabricated.

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JOB DESCRIPTION:

• The Roadside Team Leader is responsible for providing quality and efficient support/service to agents and customers through the daily management of a team of employees. This includes motivating, recognizing, coaching, counseling, training, and problem-solving. Additionally, the Team Leader will assist the Manager with the development of staff, attendance, reporting, and handling escalations.

QUALIFICATIONS AND EXPERIENCE:

• Grade 12 / Matric
• 2 – 3 years of work experience in a similar role
• Background in Insurance / Motor Industry
• Computer literate – MS Word, Excel, and Outlook (knowledge/experience)

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:

• Minimum 1 – 2 years of Roadside Assistance experience
• Experience in an inbound/outbound call center environment
• Excellent telephone selling skills with a professional telephone manner, commercial acumen, and the ability to communicate with enthusiasm and drive
• Excellent communication skills (verbal and written), with a good command of the English language
• Motor Industry experience would be an advantage
• Energetic and outgoing personality, able to work well under pressure
• Fluent in English (other languages would be beneficial)
• Multi-tasking and excellent time management
• Strong attention to detail and accuracy
• Confident and assertive
• Ability to teach and coach others
• Punctual and reliable
• Team Player

SPECIFIC ROLE RESPONSIBILITIES:

Key Duties / Responsibilities:

• Provide daily direction and communication to employees so that emergency roadside calls are answered in a timely, efficient, and knowledgeable manner.
• Evaluate and suggest improvements for processes and procedures to increase operational efficiency and service for both internal and external customers.
• Provide statistical and performance feedback, and coach team members regularly.
• Write and administer performance reviews to help employees improve their skills.
• Ensure employees have the necessary training and resources to perform their jobs effectively.
• Address employee relations issues as expressed by team members.
• Foster a high-quality work environment to motivate team members to perform at their highest level.
• Address disciplinary and performance issues according to The company's policy and report to the Manager.
• Assist the Manager with the daily operation of the call center.

Additional Duties:

• Other duties and responsibilities may be assigned as required.

OTHER REQUIREMENTS:

• Criminal and credit clear.
• Reliable transportation or own transport.
• Proven track record within a Roadside Call Center environment.
• A background in the motor trade is preferable.
• Must be able to work shifts.

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MINIMUM REQUIREMENTS

EDUCATION:

• Degree in Metallurgical Engineering
• Minimum 2 years’ experience in non-ferrous metals manufacturing environment
• Lean Six Sigma Green Belt
• Demonstrated ability in improving efficiency of production processes

DUTIES:

• Production Monitoring – Monitoring and controlling production processes to most effectively utilise available resources.
• Project Management – Effective project management to drive improvement projects through to completion.
• Change Management – Ability to effect change and gain buy-in from all stakeholders at all levels of the organization.
• Effectively supervise – effective resource management and correct utilization of consumables as per the SOP’s and WI so that the production targets are met.
• Profitability – Supervise resources to identify bottlenecks and non-compliances and correct.
• Compliance with Health, Safety, Environment and Quality initiatives of the company.
• Ensure target ZERO/ZERO harm in the departments
• Management of process, material and equipment specifications and Sourcing of alternative superior quality materials, equipment and processes.

OTHER:

• Well-developed people interpersonal skills.
• Ability to drive projects to execution and completion.
• High degree of ethics and honesty.
• Ability to work as a team, as well as independently, with minimal supervision.
• Ability to communicate clearly and effectively in both verbally and in a written format.
• Must be thorough, pro-active, result orientated and must work well with all levels of employees.

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Main Purpose of the Job:

• To implement and monitor the company's Quality and Security Management Systems to ensure customer and airline partners’ quality expectations are met in accordance with established standards and regulatory requirements.

Minimum Qualifications:

• Bachelor’s Degree in Security (NQF Level 7) or Equivalent degree in Risk Management or Certified Aviation Security Professional.

Minimum Experience:

• 10 years’ Operational experience in Aviation Operations coordination and management
• 5 years Security Management System in line with the South African Civil Aviation Regulations (SACARs) and Technical Standards (TS)
• 2 years’ experience auditing in aviation operations
• 3 years’ experience in Aviation security, including application of Part 108, 109, and 110 of the SACARs
• Knowledge and proficiency in the Integrated Quality and Safety Management System (IQSMS) or equivalent quality and safety systems
• An in-depth knowledge of the Civil Aviation Regulations and Technical Standards
• Management experience 

Functional Training:

• Security Management System Training
• Auditing Training

Environmental / Other Conditions:

• Understanding of the Health and Safety regulations
• Large Warehouse Environment
• The noise level in the work environment is usually moderate and occasionally loud

Skills and Competencies:

• Report writing
• Leadership
• Problem-solving
• Computer skills
• Confidence
• Knowledge of Aviation regulations
• Auditing skills
• Tactical 

Regulatory Compliance and Auditing:

• Conduct vulnerability assessments of every RA branch.
• Co-ordinate with SACAA during security audits and inspections.
• Co-ordinate with partner airlines during security audits and inspections.
• Develop and implement appropriate Corrective Action Plans to ensure preventive measures are put in place in cases of identified non-conformities.
• Ensure audit findings are closed within the specified timeframes.
• Ensure that the company complies with the CAA and other relevant security requirements.

Security Operations Management:

• Ensure all cargo handling operations comply with the latest aviation security regulations and requirements set by local and international aviation authorities.
• Develop and maintain security policies, procedures, and programs in accordance with industry best practices and regulatory requirements.
• Develop and update the Air Cargo Security Manual of Procedures in accordance with the SACAA Regulations and Technical Standards.
• Develop, implement, and review the Security Culture Programs in accordance with the SACAA regulations and Technical Standards.
• Oversee day-to-day security operations within the cargo handling facilities, including access control, surveillance, and cargo screening processes.
• Monitor and evaluate the performance of security systems, making improvements as needed to enhance operational security.
• Contribute to the Operations budget planning on security-related Capex.

Security Incident Management:

• Lead the response to security incidents and emergencies, ensuring the safety and security of personnel and cargo.
• Conduct thorough investigations of security breaches, pilferages, or any other security-related incidents, and prepare detailed reports.
• Implement corrective actions and preventive measures to minimize the recurrence of security incidents.

Management Reporting:

• Compile the monthly security statistics to highlight operational risks in order for senior management to formulate and implement risk mitigation plans.

Stakeholder Management:

• Regular stakeholder meetings with security service providers, to discuss service level expectations and implement any remedial actions on any identified substandard service.
• Cooperate with other aviation security-related institutions, such as state airport authority, police, customs, immigration office, and others.

Manage Service Level Agreements:

• Ensure that all Service Level Agreements are available and accessible to Management on the IQSMS system for ease of reference.
• Review the validity of the Service Level Agreements in order to ensure Operations are conducted based on the valid SLAs.

Security Risk Management:

• Manage the company’s risk management policy and keep it updated.
• Conduct quarterly risk assessments and implement identified risk mitigation measures within set timelines.
• Oversee the functioning of all the risk management committees by planning meetings and training.
• Identify imminent security threats and negative security trends to minimize the consequences of such security-related events, should they occur.
• Develop, update, and disseminate risk registers to senior management on a regular basis to ensure risk mitigation actions are implemented.
• Compile a report to the Executive Committee on the updated risk registers.

Security Technology and Infrastructure Management:

• Conduct a comprehensive survey of the company’s facilities, equipment, and activities.
• Ensure that security infrastructure and technologies have cyber security in accordance with SACAA Regulations and Technical Standards.
• Ensure 100% uptime of all critical security systems, including CCTV and access control systems.

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Academic Qualifications

• Grade 12
• A diploma in Tourism Management/Sales will be advantageous.

Individual Values and Experiences Required

• 2 to 5 years of proven experience as a travel agent, travel consultant, or in a similar role.
• Strong understanding of international travel regulations, visa applications, and work permits.
• Proficient in using booking systems and travel management software.
• Excellent communication, organizational, and negotiation skills.
• Highly fluent in Afrikaans and English 
• Ability to work independently and under pressure to meet deadlines.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Familiarity with travel insurance policies and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and travel-related software.
• Ability to solve problems quickly and efficiently in a fast-paced environment.

Competencies

• Multi-lingual language proficiency
• Strong written and verbal communication skills
• Problem-solving ability
• Ability to interact on various levels
• Interpersonal skills
• Deadline and target-driven with attention to detail
• Time management ability

Key Accountabilities

• Flight Bookings: Coordinate and manage flight reservations, ensuring best fares, routes, and schedules based on business requirements.
• Accommodation Arrangements: Book and manage hotel accommodation or other lodging options for employees on business trips.
• Work Permits and Visas: Assist in preparing and submitting work permit and visa applications, ensuring all documentation is accurate and compliant with local and international regulations.
• Travel Itinerary Management: Prepare comprehensive travel itineraries including flights, accommodation, and transportation details, ensuring smooth and efficient travel experiences.
• Transportation Arrangements: Book airport transfers, car rentals, and other necessary ground transportation as needed for employees.
• Cost Optimization: Identify cost-saving opportunities for travel arrangements while maintaining quality and efficiency.
• Compliance: Ensure all travel arrangements comply with company policies, budget constraints, and local/international laws and regulations.
• Travel Emergency Support: Aid and support in case of travel disruptions, changes, or emergencies.
• Vendor Relationships: Establish and maintain relationships with travel service providers such as airlines, hotels, and travel agencies.
• Reporting: Track and manage travel expenses, prepare reports, and provide insights on travel spending to management.