MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Job Description
Driving Profitable growth for MTN Business
- Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
- Actively and strategically targeting new business acquisitions
- Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
- Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
- Once they close the deal they hand it over to a Revenue Quota bearing sales person
Account management
- Resolve escalated issues or escalate as appropriate.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
- Prepare reports on account performance as required.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Focus on providing exceptional Customer Experience
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.
Ensuring Appropriate Governance and Quality control Measures
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Project Management
- Develop and drive the execution of agreed projects
- Drive the implementation, tracking, monitoring and compliance of Projects
- Contract management in line with Procurement Policies
- Co-ordinate project reporting
- Ensure effective implementation of the integrated project management model
- Risk management
Business Analysis
- Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
- Identify ways to fine tune policies, processes and systems in line with changing work practices
- Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
- Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
- Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
- Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
- Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
- Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Qualifications
Education:
- Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related
Experience:
- Minimum of 3 years’ experience in an area of specialisation / Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
- ICT Experience is preferable
- Experience in Large Enterprise is preferable
Apply Before 09/10/2025
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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
The role of a Business Analyst includes:
- Assisting with the business case through defining the benefits of the solution
- Eliciting & Analysing requirements & Documenting them through user stories and customer journeys
- Requirements management and communication, including arranging sessions, workshops, ideation sessions and user groups
- Writing the user acceptance test cases and assisting with user acceptance testing
- Compiling the traceability matrix and ensuring the requirements are written in a way that supports replicability and re-useability
- Writing the IRS to ensure the data requirements are correctly captured and will generate visibility on performance and accurate data
Gain an understanding of the problem you are trying to solve (Strategy Analysis/Understanding/Observe)
- Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand Business Case motivating factors, business objectives and desired future state, using agile methodology
- Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals
- Analyse & Simplify requirements / objectives with key stakeholders
- Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
- Review As-is business processes and procedures, analyse business needs/gaps and related data, determine possible solutions, and define requirements
- Facilitate early-stage workshops (e.g. white board sessions, ideation and design thinking sessions as well as JAD) with stakeholders to understand their needs, analyse and elicit requirements. Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc.
- Prepare materials and facilitates workshops/consultations – structure insights, summarise insights into a visual presentation about the user needs, identifying pain points and areas of improvement
- Assisting to identify where on the backlog (in your squad), requirements are similar and can be grouped together to save time and innovate
Eliciting & Analyse requirements & Document (Design)
- Conduct BABOK or Design thinking workshops, following agreed frameworks (Brainstorming & Ideation)
- Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised.
- Structure ideas & and generate requirements documents defining solutions
- Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
- Assess requirements changes, obtain recommendation to approve, modify or deny a proposed change to requirements
- Document and model requirements in the form of text, matrices and diagrams (including As-Is and To-Be Business Processes).
- Document detailed business requirements, reporting requirements functional specification and training requirements e.g. Use Narratives.
- Facilitate Design Thinking workshops to design solution that meet all business requirements.
- Collaborate with technology team to assess vendors regarding business requirements.
- Engage with technical teams to propose and specify solutions
- Provide input into the development of function- specific business plans associated with opportunities identified.
Problem solving & change requests
- Negotiate and resolve requirements conflicts, issues, and change requirements of low/medium risk and on a day-to-day basis to ensure the alignment of solutions, scope, and business needs
- Document and manage change requirements of low/medium risk and supporting specifications
- Investigate problems and propose solutions by interacting with users, developers, and other stakeholders
- Provide input into training material that support implementation
- Closely monitors and answer queries from development, testing, and design teams
- When needed configure complex business processes and tasks within a system for improvement
Validate & assist with User acceptance testing
- Assist testing efforts and monitor quality control function.
- Document UAT scenarios
- Measure solution performance, assist in testing efforts when needed
- Communicate with Business stakeholders on Severity defects when required
- BA is required to be part of the UAT Team
Agile way of work
- Assist with the implementation of an Agile way of work in the project management environment
- Integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
- Analysing the customer needs across the Delivery community in order to define a common way of work for MTN
- Creating the requirements in the form of user stories with appropriate acceptance criteria.
Customer Satisfaction
- Build and maintain solid relationships with Business unit stakeholders
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
Process Mapping
- Define and document process information which form part of the basis of business process design
Conduct Business Process Optimisation/Reengineering
- Contribute to developing and maintaining an integrated view of the enterprise by mapping the core functional business processes (from L3 to L5) aligned to the business process architecture
- Elicit and understand the AS-IS business processes through JAD sessions, structured walkthroughs and observations
- Perform root cause analysis for identified process issues
- Align business processes with system functionality through system analysis
- Critically evaluate information gathered from multiple sources, and distinguish requirements from the underlying true needs
- Define and document process information which form part of the basis of business process design
- Generate options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
- Define, document and update processes and procedures for continuous improvement
- Identify, document and analyse business rules that govern the implementation of TO-BE business processes
- Assist in implementing improved/ recommended processes through process training
- Review implemented business processes to measure improvements
- Align to ISO 9001 Quality Standard
General
- Adherence to the Programme Management Office governance always
Minimum Requirements -
Education:
- Minimum 3-year degree/diploma in relevant discipline
- Diploma in Business Analysis is required
- Certification in Design Thinking Frameworks is required
- Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
- Facilitation cerification is essential
- Six Sigma certification will be an advantage
- Fluent in English
Global Experience Standards:
- Minimum of 5 years’ experience -
- Minimum 5 years' business analysis in solution development lifecycle projects/programmes
- 2 years Facilitation experience ios essential
- Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
- At least 2 years experience working in an Agile environment is essential
- Written and verbal communication, including technical writing skills
- Understanding of systems engineering concepts
- The ability to conduct cost/benefit analysis
- Business case development
- Experience in Modelling techniques and methods is required
Working/project experience advantage:
- Previous experience working on complex projects will be a strong advantage
- A strong understanding of good Customer Experience principles is an advantage
- Experience in a telecommunications environment is advantageous but not essential
- Experience in the following will be considered a definite advantage
- Principles of quality standards ISO9000, 9002, Six Sigma, CMMi, COBIT
- Principles of leading practice process and operational frameworks: e-TOM, SCOR, DCOR, CMAT
- Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS
- Process repository modelling tools e.g. ARIS, Casewise, Visio, Abacus etc.
Training:
Certification in -
- Certification of Capability in Business Analysis (CCBA) or equivalent aligned to BABOK
- Working towards Certified Business Analysis Professional (CBAP) or equivalent aligned to BABOK, advantageous but not essential
- Agile Certification
KPA Quality Standards
- Deliverables follow MTN business analysis way of work and are within quality standards
- Signed off Quality Requirements definition documents in line with agreed templates
- Signed off User stories in line with Product Owner’s guidelines
- Well managed, documented and signed off Change requests in Agile methodology
- Well facilitated Design thinking workshops
- Positive feedback from the senior business analyst or project manager/owner/sponsor at project close-out
- Applies learnings from communities of practice, showing improved use of business analysis methodology in work practices
- Work meets defined time and quality standards set
- Communities of practice, the business analysis community, and those participating in the learnership programme gain value from inputs or improve use of business analysis methodology in work practices
- Programme Management Office Governance is adhered to
Apply Before 09/09/2025
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Job Description
- Improvement on alignment of company strategy with business unit strategic plans
- Provide strategic insights, scenario planning, models, forecast, innovations, etc. as inputs into new product development, diversification and new market penetration opportunities
- Provide competitor intelligence, to drive sustainable growth and maintain competitive edge
- Oversights of effective governance structures and controls
- Operating efficiency through the creation, dissemination, monitoring and reporting of KPIs or a “Balanced Scorecard” in conjunction with leadership
Responsibilities
Strategic Planning
Support Head of Strategy in the development of the overall strategy and associated business plan for MTN SA through the following:
- Coordinating, facilitating and managing an annual planning process to review, adjust and develop the medium- to long-term corporate strategy for MTN SA in conjunction with the business plan;
- Advise on major changes in the external and internal environments that necessitates adjustment to the associated medium- to long-term business plan and/or any strategic drift from the existing strategy that would require adjustment to the short-term business plan;
- Setup and manage the annual strategy calendar for MTN SA to ensure alignment with the MTN SA Board, MTN SA EXCO, MTN Group Board, MTN
- Group EXCO and key business units across MTN Group and SA.
- Advise on opportunities in the development of the BU roadmap/business plan that would assist MTN SA in achieving its commercial and financial goals and objectives
- Provide strategic insights, scenario planning, models, forecast, innovations, etc. as inputs into new product development, diversification and new market penetration opportunities
- Conduct the analysis of medium to long-term global trends and outlook, to assist in defining the long term overall corporate strategy for the business
- Provide competitive intelligence, assisting business to maintain competitive edge and drive sustainable growth
- Ensure alignment between overall strategy and business units strategic plans
Governance
- Setup and facilitate the necessary BU planning sessions, workshops, knowledge exchange forums, planning sessions, etc. that will define the strategy governance calendar;
- Execute against the necessary governance structures and controls for the area and ensure that meetings and governance structures function effectively;
- Participate in ad hoc and operational meetings and workshops as and when required
- Provide regular reports and inputs into reports for external governance forums/functions at process and functional level
Escalations
- Manage and resolve escalations that have impact on critical path of service delivery
- Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
- Manage and provide solutions to issues that require formal resolution
Project Management
- Define the annual strategy calendar and associated processes and set up and manage project governance meetings as and when required;
- Create and lead cross-functional teams (internal and/or external) for the projects relevant to the area;
- Identify and review and identify key risks, issues, and dependencies and set mitigation actions for projects relevant to the area;
- Provide input into projects initiated outside of Strategy that requires input and support;
Performance
- Do scenario analyses and track of all the costs related to the creation of these new products, technologies and recommend on opportunities that are worth pursuing;
- Review performance against agreed KPIs
- Create and monitor plans for continuous improvement against KPIs
Reporting
- Annual BU strategy report
- Ad hoc BU strategy reports and documents as and when required
- Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects as and when necessary
Budgets
- Manage project or initiative budgets in line with business objectives
Operational Delivery
- Assist with the end-end value chain for strategy planning processes, with both the business and rules of engagement.
- Facilitate the strategic dialogue across the Business Unit to ensure that there is a holistic approach to strategy and the company’s strategic positioning
- Ensure integration of strategic initiatives into budget and business plan in close cooperation with the other Strategy units and project office (EPMO)
- Support the Executive of Business Unit in defining and proposing strategic alternatives to the Executive Committee (EXCO).
- Support the Executive of Business Unit in assessing and approving of the Opco strategic goals
- Ensure that reports are available for submission to EXCO with timelines and deliverables on the strategic initiatives
- Maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas
- Identify and recommend profitable growth strategies
- Structure and lead strategic initiatives and cross-functional teams to deliver on selected strategy projects
- Maintain a strategy dashboard to ensure an ongoing assessment and reassessment process of the primary strategic drivers
Qualifications
Education
- Bachelor’s degree
- Post-graduate qualification (CA/Hons/Masters, MBA) is essential
Experience
- Minimum 5 years in a technology dependent industry or business environment
- A minimum of 5 year’s work experience in strategic planning, financial planning and budgeting
Apply Before 09/10/2025
go to method of application »
Job Description
Operational Planning
- Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories
- Analyse and compare combined Branded sub-channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted, mix, and ensure that only products in the selected roadmap are forecasted on.
- Rank accessories and track top 20 and top 10 % sales contribution; identifying their possible substitutes aligned with OEM roadmap of upcoming accessories
- Keep current on channel related activities that may influence the forecast numbers, such as new accessories
- Correlate data into accurate trend regarding accessories and information that will be utilized by the sub-channel and supply chain cross-functional unit
- From time to time coordinate with all concerned departments internally (marketing, trade marketing, sales planning and intelligence, supply chain support function) to facilitate accurate branded channel forecast
- Tracking and analysis of stock of accessories in channel trends
- Providing ad hoc reporting and analysis to support the channel development team
- Identify and explore innovative ways to enhance the demand planning activities within Devices
- Consider local conditions, as well as competitor activity to create competitive advantage
- Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to do support the business.
- Provide continuous recommendations to the BRC Store Build Team in regards to accessory merchandising principles and merchandising best practice.
- Perform routine in channel trade visits to identify areas of continuous improvement and successes from an accessory point of view providing recommendations to internal various departments.
Channel Operations Management
- Escalate stock deviations and variances as appropriate.
- Drive best practice, continuous improvement and innovation at process and procedure level.
- Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement.
- Identify system and process inefficiencies, make recommendations as required.
Relationship building and maintenance
- Build and maintain relationships with all stake holders.
- Follow up on and respond to all queries
- Maintain good communication and relationships within Devices
- Ensure excellent relationships with suppliers and OEM’s
Report Generation
- Periodically report on related demand planning activities to the relevant stakeholders as regards accessories
- Monitor the effectiveness of systems and present findings.
- Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
Budget Management
- Identify areas where money is lost and seek ways to reduce expenditure
- Identify opportunities to generate additional revenue
Customer Satisfaction
- Align service delivery to changing market segments
- Establish and build relationships with all relevant stakeholders including OEM’s, suppliers and store activities manager
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
Responsibilities
Operational Planning
- Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories
- Analyse and compare combined Branded sub-channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted, mix, and ensure that only products in the selected roadmap are forecasted on.
- Rank accessories and track top 20 and top 10 % sales contribution; identifying their possible substitutes aligned with OEM roadmap of upcoming accessories
- Keep current on channel related activities that may influence the forecast numbers, such as new accessories
- Correlate data into accurate trend regarding accessories and information that will be utilized by the sub-channel and supply chain cross-functional unit
- From time to time coordinate with all concerned departments internally (marketing, trade marketing, sales planning and intelligence, supply chain support function) to facilitate accurate branded channel forecast
- Tracking and analysis of stock of accessories in channel trends
- Providing ad hoc reporting and analysis to support the channel development team
- Identify and explore innovative ways to enhance the demand planning activities within Devices
- Consider local conditions, as well as competitor activity to create competitive advantage
- Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to do support the business.
- Provide continuous recommendations to the BRC Store Build Team in regards to accessory merchandising principles and merchandising best practice.
- Perform routine in channel trade visits to identify areas of continuous improvement and successes from an accessory point of view providing recommendations to internal various departments.
Channel Operations Management
- Escalate stock deviations and variances as appropriate.
- Drive best practice, continuous improvement and innovation at process and procedure level.
- Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement.
- Identify system and process inefficiencies, make recommendations as required.
Relationship building and maintenance
- Build and maintain relationships with all stake holders.
- Follow up on and respond to all queries
- Maintain good communication and relationships within Devices
- Ensure excellent relationships with suppliers and OEM’s
Report Generation
- Periodically report on related demand planning activities to the relevant stakeholders as regards accessories
- Monitor the effectiveness of systems and present findings.
- Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
Budget Management
- Identify areas where money is lost and seek ways to reduce expenditure
- Identify opportunities to generate additional revenue
Customer Satisfaction
- Align service delivery to changing market segments
- Establish and build relationships with all relevant stakeholders including OEM’s, suppliers and store activities manager
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
Qualification
Education:
- 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
- Appropriate post matric qualification (Sales and Marketing / Business Management)
Experience
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
- Extensive experience and knowledge as pertains to the portfolio
Apply Before 09/08/2025
go to method of application »
Job Description
Intelligence Measurements and Reporting
- Research on customer buying and data usage patterns in order to have a holistic analysis
- Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
- Assist in data clean ups to information by ensuring that data is updated and pruned
- Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
- Report on relevant performance metrics for the business objectives in line with Business objectives
- Facilitate accurate data analysis and reporting of customer analytics and intelligence
- Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
- Interpret data and develop relevant recommendations based on data analysis findings
- Develop graphs, reports and presentations of projects results
- Perform basic statistical analysis for projects and reports
- Create and present quality dashboards
- Generate standard monthly and ad hoc reports
Internal Processes and Efficiency
- Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
- Support data and application design for the implementation of an automated customer analytics
- Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
- Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
- To provide more insights into the ways to target customers
Operational Planning and Management
- Plan and coordinate the data extraction and reporting processes
- Consider the long term (1-2 years) implications of action from a broader perspective
- Consider local conditions, as well as competitor activity
- Identify and exploit new opportunities to grow the business further
- Identify innovative ways to use minimum resources to achieve maximum outputs
Qualifications
Education:
- 3year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related
Experience:
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
Apply Before 09/10/2025
go to method of application »
Job Description
Mission/ Core purpose of the Job:
- Lead the strategic design and execution of MTN’s postpaid pricing roadmap to drive market leadership, profitability, and customer value. This role demands a visionary thinker with deep commercial acumen, capable of influencing executive decisions and shaping the future of pricing in a highly competitive telecom landscape.
Responsibilities
Context:
- Highly dynamic and fluctuating telecommunications industry
- Positioning of MTN as leading telecommunications player in the market
- Within the dynamic legal, regulatory and commercial environment of South Africa
- Highly competitive market with new and established competitors
- Fast moving industry
- Ongoing technology advancements
- Changes in customer behaviour
- Dynamic business environment
- Well established MTN Brand
Key Performance Areas:
Task Complexity:
Operational Planning
- Align operational Pricing objectives for the relevant areas with overall strategic roadmap. Consider the long term (1-2 years) implications of actions from a broad perspective including long term positioning
- Drive best practice, continuous improvement and innovation at process and procedure level
- Construct, implement and improve methods, processes and systems to enhance effectiveness and meet organisational goals in terms of pricing
- Identify innovative ways to use minimum resources to achieve maximum outputs
- Develop the functionality of the department by improving processes continuously
- Sharing and working together as a Pricing team and continuously having knowledge share sessions
Pricing Implementation
Roadmap Projects
- Work with internal stakeholders and the broader Business Support team namely Product & Innovation, Network Group, IS, Sales Teams,Regulatory as well as Strategic Marketing teams and Finance in the development and execution of product and pricing
- Provide and validate main strategic assumptions for all business cases in the organisation to ensure alignment with MTN’s Business Plan and strategy
- Effectively manage pricing projects as required
- Communicate regularly and coordinate pricing initiatives, assumptions and input with Consumer Segment, Product, Finance & Regional Marketing
- Consider the impact of solutions on other areas of the business, as well as the interdependency of units
- Develop and maintain a pricing framework and methodology in the organisation
- Develop and manage tools and models to assess MTN SA’s key value drivers and provide ad hoc analytical support to assess key strategic decisions’ economic and commercial impact (e.g., major investments, disruptive products or pricing plans)
- Support senior management in conducting research around product and business solution pricing
- Ensure integration and consistency of product pricing
- Act as an organisational Pricing Business Analyst and deal with queries and provide advice around pricing
- Apply and share knowledge around pricing regulation
- Manage pricing requests as required
- Provide quantification of new revenue streams and ensure that they are value creative to the organization
- Consider the impact of solutions on other areas of the business, as well as the interdependency of units
ICASA Lodgments
- Schedule and prioritise lodgements
- Review marketing plans and RDS from segment/product and ensure that the rate card is complete.
- Prepare the lodgement of new price plans, products and services and liase with legal & Regulatory to ensure compliance in terms of the lodgement with ICASA.
- Consider the impact of promotional activities and tariff changes on regulatory requirements and MTR agreement when preparing lodgements
- Review SP notifications to ensure that all pricing elements are correct.
- Documentation of detailed lodgement process including 6 month reviews
- Support Legal and Regulatory with ad hoc request on tariff trends, affordability and CPI comparisons
Tariff maintenance
- Own and distribute and update Annex A from a centralised pricing repository.
- Documentation of migration tables and keeping them current with new price plans and business rules.
- Create and update rate cards for new and existing price plans.
- Improve efficiencies by rate automation process in conjuction with RA, which includes the evaluation ad adoption of a formalised database which can replace the existing Excel models.
- Explore building a database with all price plans and products , revamp excel workbook with tariffs.
Analytics, Reporting and Business Planning
- Shape long-term pricing strategy aligned with MTN’s growth ambitions.
- Anticipate market shifts and proactively adjusts pricing models.
- Contribute to Price Plan profitability analytics, and financial impact of proposed changes, .
- Pricing/Revenue Reporting for respective Pricing portfolio . Monthly rate and traffic analyses.
- Research and stay updated with pricing trends in the industry
- Constantly monitor and evaluate competitor activity and influence on product pricing, gaining an understanding of their pricing strategy and put contingency plans in place. Conduct research to assess competitive landscape in consumer markets to be considered in creation of product and solution portfolio
- Pricing and Product assumptions input to quarterly Revenue Forecasting and annual Budgeting process for Pricing portfolio.
Customer Satisfaction
- Ensure Value propositions and service delivery in line with needs of the business
- Understand customer needs and develop and fine-tune value proposition and systems accordingly
- Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
Business Analysis
- Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
- Identify ways to fine tune policies, processes and systems in line with changing work practices
- Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
- Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
- Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
- Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
- Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
- Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Supervisory / Leadership / Managerial Complexity:
- Deploy and redeploy resources to get the work done
- Build and enforce a customer centric approach
- Encourage and support collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self insight and flexibility to adapt to different situations
- Manage boundaries that separate units in order to optimise workflow
- Living the MTN Brand – changing and influence employees behaviour
Role Complexity:
- Ongoing interface with all departments in the organisation to promote the goals of Pricing Research and Intelligence business unit.
Lateral Dimensions:
- Creativities (improvement/innovation inherent)
- Apply market research in an optimal way to add as much value as possible to other areas of the business
- Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
- Recommend innovative solutions to enhance MTN performance
- Deploying and redeploying resources in the most effective way
- Make continuous improvements at system, process and procedure level
- Explore innovative ways to manage and build the MTN Brand through pricing structures
- Negotiation of best deals with vendors and service providers
- Establish sound relationships with all other business areas
- Identify innovative ways to use minimum resources to achieve maximum outputs
- Identify and exploit new opportunities to grow the business further
- Encourage continuous improvement
- Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit
- Implement cost-saving activities
Vulnerabilities (control span)
- Limited resources
- Evolution of technology
- Fluctuations in the market
- Competitive activity
- Reliance on the stability and availability of systems
- Ineffective support from key stakeholders
- Customer dissatisfaction
- Non-achievement of turnaround times
- Inappropriate processes resulting in delayed service to clients
Collaboration:
Responsibility towards:
- Direct reports: Pricing Analyst
- Matrix reports: None
- Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team,
Regional Marketing, CLM, Legal and Regulatory
- Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing Support Team
- Relations, etc.:
Discretionary Space:
- Independent thought and Judgment:
- Can set objectives for the unit
- Dissemination of information
- Implementation of Product pricing and projects
- Vendor and Service Provider Management
- Budget compliance
- Resource allocation
- System, process and procedure fine-tuning and development to achieve business objectives
-
- Authorities:
- As per delegation of authority
Qualifications
Minimum Requirements:
Education:
- Minimum 4 years Degree in Accounting, Mathematics, Statistics, Actuarial Science or any related field
- Advanced degree (Master’s or PhD) in Business, Mathematics, Statistics, Actuarial Science, Economics, or related quantitative field preferred.
- Certifications in Accounting, Finance, Data Science, Strategic Pricing, or Advanced Analytics are advantageous.
Skills:
- Mastery of advanced analytics tools (Excel Macros, Python, SQL, Power BI) is required
- Exceptional strategic thinking, commercial judgment, and storytelling with data.
- Strong leadership, stakeholder management, and negotiation skills.
- Good level of Business Acumen. Able to drive business objectives through pricing and customer insights.
Global Experience Standards (5)
- Minimum of 5 years' experience in using micro and macro-economic factors in building optimal pricing models
- Minimum of 5 years’ experience in a area of specialisation; with experience in supervising/managing others
- Experience in manipulating big data and conducting customer behavioral analysis
- Experience working in a medium to large organization
- Strategic Thinker.
- Good communication skills and able to interpret models results into valuable actionable business insights.
Training:
- Products and Services and Solutions
- Systems training
- Computer software training
- Project management
- Communication and Negotiation skills
- Assertiveness
- Finance
Competencies
Head - Big Picture Focus (20)
- Conceptual Thinker - Executes tactical plans to achieve strategic requirements
- Problem Solver - Has the mental agility to identify and solve relevant business challenges
- Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement
Heart – Emotionally Intelligent (30)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
- Relationship Manager - Builds professional networks across teams through collaboration and co-operation
Hands – Results Focused (40)
- Results Achiever - Produces sustainable business results through ethical practices
- Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
- Flexible working hours
- Constant pressure to meet extremely tight deadlines
- Working in a busy, open plan environment
KPA Quality Standards
- Delivery of competitive wholesale pricing models
- Quality of pricing market research intelligence
- Timely and accurate reporting
- Objectives met for the unit
- Dissemination of accurate and high integrity pricing information
- Effective implementation of project plans
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Job Description
Support and Administration
- Meeting logistic demands of the region e.g., co-ordinate conference activities, training, meetings and functions for the region
- Act as secretary for Departmental and other meetings including minute-taking.
- Administration of the expense claims for the Region
- Maintain filing and database entries of documents.
- Liaising with other MTN Departments on support administration issues arising from regional activities.
- Ensure that there is sufficient stationery for the region and other general office requirements to ensure effective office administration for the region
- Ensure that transactional HR function and duties are carried out.
- Communicate relevant information from management team, clients & vendors/suppliers
- Input of invoices received and follow up to prompt all purchase orders received
- Ensure all documents are provided for the payment process to follow smoothly
- Reconciling of all accounts within this role function
- Provide completed requisitions to the purchasing department
- Record purchase order numbers allocated to requisitions
- Conduct daily budget control checks (account allocation and correct cost centre)
- Perform general administrative functions
- Receive and dispatch courier and postage
- Arranging of catering as required
- Administer & initiate all travelling arrangements and general expenses.
- Assisting the region with the process of obtaining sim cards, handsets, upgrades etc
- All other required typing, faxing, filing that forms part of daily tasks.
- Ad-hoc projects
- Keep detailed records of all expenditure
- Manage and coordinate the GM’s diary and use discretion when necessary
- Customer queries: Ensure that customers are acknowledged, and customer queries sent to the Executive Client Liaison Team for resolution/Deal directly and appropriately with queries / approaches for access to the GM
- Facilities responsibilities for regional office morningside
- Ordering of uniform and name badges for regional staff members
Qualifications
Education:
- Minimum of 1 year diploma in Commerce (Marketing/ Communication or related)
- Fluent in English and language of country preferable
Experience:
- Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
- Experience working in a small to medium organization
Apply Before 09/10/2025
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Job Description
Intelligence Measurements and Reporting
- Research on customer buying and data usage patterns in order to have a holistic analysis
- Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
- Assist in data clean ups to information by ensuring that data is updated and pruned
- Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
- Report on relevant performance metrics for the business objectives in line with Business objectives
- Facilitate accurate data analysis and reporting of customer analytics and intelligence
- Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
- Interpret data and develop relevant recommendations based on data analysis findings
- Develop graphs, reports and presentations of projects results
- Perform basic statistical analysis for projects and reports
- Create and present quality dashboards
- Generate standard monthly and ad hoc reports
Internal Processes and Efficiency
- Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
- Support data and application design for the implementation of an automated customer analytics
- Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
- Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
- To provide more insights into the ways to target customers
Operational Planning and Management
- Plan and coordinate the data extraction and reporting processes
- Consider the long term (1-2 years) implications of action from a broader perspective
- Consider local conditions, as well as competitor activity
- Identify and exploit new opportunities to grow the business further
- Identify innovative ways to use minimum resources to achieve maximum outputs
Qualifications
Education:
- 3year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related
Experience:
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
Apply Before 09/10/2025
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Job Description
Mission/ Core purpose of the Job:
- Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.
Context:
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused
Responsibilities
Key Performance Areas:
Key Tasks:
Input into Operational Planning
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Account Management
- Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
- Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
- Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
- Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
- Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
- Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
- Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
- Prepare reports on account performance as required.
Customer Service and Satisfaction
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.
Quality Control
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Supervisory / Leadership / Managerial Tasks:
- Adopt a customer centric approach
- Build employee relations and collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self insight and flexibility to adapt to different situations
- Live the MTN Brand – change and influence employees behaviour
Competencies
Skills / physical competencies:
- Planning skills – plan, prioritise, resource allocation and deliver on time
- Analytical skills – weighing up the pro’s and con’s; making sense of information
- Computer literate
- Problem solving skills
- Conflict management skills
- Communication skills
- Negotiation skills
- Presentation skills
- Ability to meet deadlines
- Project management skills
- Business acumen
- Presentation Skills
Behavioural qualities:
- Assertive – being tough when necessary without fear or favour
- Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
- Resilience – to repeatedly challenge despite setbacks and resistance
- Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
- Focused and priority driven – staying focused amidst the multiple demands and expectations
- Innovative
- Customer centricity
- Accuracy and attention to detail
- Decisive and action-oriented
- Diplomacy and tact
- Relationship builder – strong people focus
- Operate with integrity (high ethics)
- Pressure / stress tolerance
- Consultative
- Perseverance
- Team-orientation
- Ability to take initiative and work both in isolation and be a team player
- High balanced leadership
- Relationship building both internal and external
- Integrity
- Effective Communicator.
- Ability to handle fast pace and rapid change in a consultative manner
KPA Quality Standards/ Measures (KPI’S for job)
- Achievement of sales, retention, customer development and revenue targets for the assigned accounts
- Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
- Customer satisfaction index
- CMAT targets
- Achievement of customer and internal KPA’s
- Timely reporting and the accuracy thereof
- Implementation of operational and promotional plans
Qualifications
Education:
- Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
Experience:
- At least 3 years of experience in the telecoms industry
- Experience in Account Management is essential, preferably in fast moving industry
- ICT Experience (GSM) is preferable
- Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
- Experience working in a medium organization
Training:
- Products and Services
- Telecommunications
- GSM technology
- Contract appreciation and business related courses
Apply Before 09/11/2025
Method of Application
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