Specialist - Accessories.Commercial Operations SA at MTN

Job Description

Operational Planning 

• Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories 
• Analyse and compare combined Branded sub-channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted, mix, and ensure that only products in the selected roadmap are forecasted on. 
• Rank accessories and track top 20 and top 10 % sales contribution; identifying their possible substitutes aligned with OEM roadmap of upcoming accessories 
• Keep current on channel related activities that may influence the forecast numbers, such as new accessories 
• Correlate data into accurate trend regarding accessories and information that will be utilized by the sub-channel and supply chain cross-functional unit 
• From time to time coordinate with all concerned departments internally (marketing, trade marketing, sales planning and intelligence, supply chain support function) to facilitate accurate branded channel forecast 
• Tracking and analysis of stock of accessories in channel trends 
• Providing ad hoc reporting and analysis to support the channel development team 
• Identify and explore innovative ways to enhance the demand planning activities within Devices
• Consider local conditions, as well as competitor activity to create competitive advantage
• Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to do support the business. 
• Provide continuous recommendations to the BRC Store Build Team in regards to accessory merchandising principles and merchandising best practice. 
• Perform routine in channel trade visits to identify areas of continuous improvement and successes from an accessory point of view providing recommendations to internal various departments. 

Channel Operations Management 

• Escalate stock deviations and variances as appropriate. 
• Drive best practice, continuous improvement and innovation at process and procedure level.
• Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement. 
• Identify system and process inefficiencies, make recommendations as required. 

Relationship building and maintenance 

• Build and maintain relationships with all stake holders. 
• Follow up on and respond to all queries 
• Maintain good communication and relationships within Devices
• Ensure excellent relationships with suppliers and OEM’s 

Report Generation 

• Periodically report on related demand planning activities to the relevant stakeholders as regards accessories 
• Monitor the effectiveness of systems and present findings. 
• Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately. 

​​​​​​​Budget Management 

• Identify areas where money is lost and seek ways to reduce expenditure 
• Identify opportunities to generate additional revenue 

​​​​​​​Customer Satisfaction 

• Align service delivery to changing market segments 
• Establish and build relationships with all relevant stakeholders including OEM’s, suppliers and store activities manager 
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures 
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future 
• Initiate change to continually improve all aspects of service delivery 
• Drive continuous improvement as an important element of service delivery 
• Deliver measurable results

Responsibilities

Operational Planning 

• Compilation of channel quarterly, monthly and weekly sales forecast based on business plan, relating to selected accessories 
• Analyse and compare combined Branded sub-channels forecasts with the Business Plan /Forecast channel forecast and address variances on quantity forecasted, mix, and ensure that only products in the selected roadmap are forecasted on. 
• Rank accessories and track top 20 and top 10 % sales contribution; identifying their possible substitutes aligned with OEM roadmap of upcoming accessories 
• Keep current on channel related activities that may influence the forecast numbers, such as new accessories 
• Correlate data into accurate trend regarding accessories and information that will be utilized by the sub-channel and supply chain cross-functional unit 
• From time to time coordinate with all concerned departments internally (marketing, trade marketing, sales planning and intelligence, supply chain support function) to facilitate accurate branded channel forecast 
• Tracking and analysis of stock of accessories in channel trends 
• Providing ad hoc reporting and analysis to support the channel development team 
• Identify and explore innovative ways to enhance the demand planning activities within Devices
• Consider local conditions, as well as competitor activity to create competitive advantage
• Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to do support the business. 
• Provide continuous recommendations to the BRC Store Build Team in regards to accessory merchandising principles and merchandising best practice. 
• Perform routine in channel trade visits to identify areas of continuous improvement and successes from an accessory point of view providing recommendations to internal various departments. 

Channel Operations Management 

• Escalate stock deviations and variances as appropriate. 
• Drive best practice, continuous improvement and innovation at process and procedure level.
• Drive best practice, continuous improvement and innovation at process and procedure level and initiate projects for business improvement. 
• Identify system and process inefficiencies, make recommendations as required. 

Relationship building and maintenance 

• Build and maintain relationships with all stake holders. 
• Follow up on and respond to all queries 
• Maintain good communication and relationships within Devices
• Ensure excellent relationships with suppliers and OEM’s 

​​​​​​​Report Generation 

• Periodically report on related demand planning activities to the relevant stakeholders as regards accessories 
• Monitor the effectiveness of systems and present findings. 
• Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately. 

Budget Management 

• Identify areas where money is lost and seek ways to reduce expenditure 
• Identify opportunities to generate additional revenue 

Customer Satisfaction 

• Align service delivery to changing market segments 
• Establish and build relationships with all relevant stakeholders including OEM’s, suppliers and store activities manager 
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures 
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future 
• Initiate change to continually improve all aspects of service delivery 
• Drive continuous improvement as an important element of service delivery 
• Deliver measurable results

Qualification

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
• Appropriate post matric qualification (Sales and Marketing / Business Management)

Experience

• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization
• Extensive experience and knowledge as pertains to the portfolio

Apply Before 09/08/2025