Vacancies at AnyVan

• Are you a natural born seller who enjoys engaging and interacting with customers on the phone?   
• Do you find it really easy to build rapport with customers and know the value of active listening?
• Do you have a passion for sales and being rewarded based on hitting targets?

If you're answering yes, yes, yes! There's a fantastic opportunity to take your career and earning potential to the next level with AnyVan! 

What you’ll be doing:

• Take high-volume inbound calls from a range of leads to potential customers.
• Build rapport, upsell, and close deals by effectively communicating the value of AnyVan's service
• Meet and exceed monthly targets for call volume, conversion rates, and revenue generation
• Collaborate with your manager to optimise sales strategies
• Provide feedback to management on customer preferences, market trends, and potential areas for improvement.
• Efficiently monitor and track your activity on a daily basis to ensure you're on going to hit and exceed monthly targets.  

Skills and experience you'll need to be successful in the role

• A passion for sales and solid experience in either sales or customer services in a call centre environment (Exposure to International customers in particular the UK market is advantageous)
• Proven track record of success in consistently meeting targets
• CRM Experience (HubSpot Preferable)
• Strong communication and interpersonal skills
• Ability to work flexible shift patterns. Our UK opening hours are:
• Monday-Friday 8am-8pm
• Saturday-Sunday 8am-6pm
• Please note this role is based on site at our offices in the Central Business District in Cape Town

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• Our data engineering team are on a mission: To build a secure, resilient and cost-effective data platform that makes it possible for everyone to be an analyst.
• We're at the beginning of our data journey so this is an exciting opportunity to help us shape and mould great data practices with some super smart colleagues in a dynamic, fun business.
• We want everyone in the business to be able to make best in class data driven decisions that support our growth. We're pragmatic and open mind about introducing new tools that will drive efficiencies and look to look to simplify processes and prioritise automation to enable the business to quickly adapt to changing needs.

Some of your daily responsibilities will include the following:

• Design, implement and maintain (monitoring, alerting, incident resolution) a Data Warehouse
• Administer tools and systems (security, access control, performance)
• Help Software Engineering Teams understand how the features they release perform over time
• Help the BI team in their journey to promote self-service datasets for key business areas
• Automation through Infrastructure As Code and scripting
• Data quality and consistency data standardisation, documentation and user onboarding
• Ingestion of new data sources to our data warehouse

Here are some of the tools and technologies you will use;

• Fivetran, Snowflake, dbt, Tableau, Airflow, Python, AWS Services (Fargate, S3, IAM, Secrets Manager, Cloudwatch, to name a few), Terraform, CircleCI, Github, Docker, Datadog, Jira, Confluence, Slack, Google Suite.

Skills and experience we think you'll need to be successful in the role;

• Strong proficiency in SQL for data manipulation and query optimization.
• Experience running Data Platforms to support Production workloads
• Adequate coding skills in languages such as Python, Java, or Scala.
• Designing, building, and maintaining ETL/ELT pipelines.
• Understanding of data modeling, normalization, and schema design.
• Strong understanding of Git
• Experience working with Cloud Platforms (AWS preferred but not mandatory)
• Understands Infrastructure As Code (Terraform preferred but not mandatory)
• Experience of Data Security best practices and Data Privacy laws

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Your Role:

• As a Digital Channels Specialist, you will be the frontline warrior, expertly managing and resolving customer queries through our digital platforms
• Your goal? To deliver the outstanding service that our customers expect and deserve—the AnyVan gold standard

What you'll need to succeed:

• Typing Skills: A minimum speed of 60 words per minute with high accuracy
• Customer Commitment; A genuine passion for delivering unparalleled service and going the extra mile for our customers
• Target Driven: Comfortable working towards and achieving targets
• Multi-Tasking: Adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
• Tech-Savvy; Proficient with IT packages (especially G-Suite) and digital services

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• As a Front End Senior Software Engineer you’ll understand what good code looks like and have the ability to contribute to good architect software and systems.   You’ll also be able to take technical elements and translate them into a more relatable language for our non-technically minded stakeholders to ensure full engagement with and delivery of projects.

What you'll be doing:

• Help us grow our business by writing and maintaining an efficient and maintainable codebase in the following languages - JS Frameworks, e.g. Vue, Angular, CSS, AWS.
• Perform code reviews, providing constructive feedback and act as a mentor to less experienced members in the team
• Continually look to raise the bar on code quality and our use of frameworks, evangelising best practices and facilitating open discussion for the team to challenge itself
• Focus on the end user experience for our products, adhering to best practices and industry standards
• Follow best-in-class agile processes and promote best practice around UI tasks
• Drive for use of accepted design patterns to allow for autonomous and iterative development and future scaling needs
• Understand the business context to allow you to anticipate and minimise the cost of future change

What skills and experience would set you up for success in the role:

• Solid experience working with web front end technologies (JS Frameworks, e.g. Vue, Angular, AWS)
• A proven mobile first approach to front-end development, with an excellent understanding of the impact of code construction on page load speeds
• Genuine passion for the end product and delivering outstanding customer experiences through delivering pragmatic, logical and maintainable code
• Some familiarity of working with API’s
• An in-depth understanding of web development practices and technologies and tools
• A broad understanding of the software development lifecycle and practical hands-on experience with continuous integration and continuous delivery & QA
• Experience working in and driving an Agile development environment

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• As a Senior Software Engineer you’ll understand what good code looks like and have the ability to contribute to good architect software and systems.   You’ll also be able to take technical elements and translate them into a more relatable language for our non-technically minded stakeholders to ensure full engagement with and delivery of projects.

What you'll be doing:

• Help us grow our business by writing and maintaining an efficient and maintainable codebase in the following languages - JS Frameworks, e.g. Vue, Angular, CSS, AWS and backend PHP and Java
• Perform code reviews, providing constructive feedback and act as a mentor to less experienced members in the team
• Continually look to raise the bar on code quality and our use of frameworks, evangelising best practices and facilitating open discussion for the team to challenge itself
• Focus on the end user experience for our products, adhering to best practices and industry standards
• Follow best-in-class agile processes and promote best practice around UI tasks
• Drive for use of accepted design patterns to allow for autonomous and iterative development and future scaling needs
• Understand the business context to allow you to anticipate and minimise the cost of future change

What skills and experience would set you up for success in the role:

• Experience working across back end and front end technologies (JS Frameworks, e.g. Vue, Angular, AWS) and PHP or Java
• A proven mobile first approach to front-end development, with an excellent understanding of the impact of code construction on page load speeds
• Genuine passion for the end product and delivering outstanding customer experiences through delivering pragmatic, logical and maintainable code
• Some familiarity of working with API’s
• An in-depth understanding of web development practices and technologies and tools
• A broad understanding of the software development lifecycle and practical hands-on experience with continuous integration and continuous delivery & QA
• Experience working in and driving an Agile development environment

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• As a Senior Software Engineer you understand how to write efficient and maintainable code and are influential in how software is designed for scale. As a clear communicator, you’re also comfortable in taking technical concepts and making them relatable to less technical audiences, ensuring maximum engagement and alignment around our shared goals.

What you'll be doing:

• Help future proof the business and support growth by delivering excellent production ready, logical and pragmatic code in the following languages - Java, AWS
• Follow best-in-class agile processes
• Drive for use of accepted design patterns to allow for autonomous and iterative development and future scaling needs
• Use business and system domain knowledge to anticipate and minimise the cost of future change
• Manage stakeholder expectations and anticipate and communicate blockers, delays to mitigate risk in advance of issues arising
• Ensure testing techniques and frameworks are considered and champion improvements to achieve company quality goals more efficiently
• Help foster a security first mindset
• Troubleshoot and solve complex software issues to overcome obstacles, resolve blockers and complete tasks
• Communication and collaboration - You’ll work closely with a range of technical and non-technical stakeholders to build trust based relationships and foster a culture of open collaboration, ensuring complex technical issues and findings can be easily translatable to both technical and non-technical audience.
• Working in the pricing team focusing on delivering market leading solutions to a key part of the AnyVan user journey.
• Mentor and coach more junior team members

What skills and experience would set you up for success in the role:

• Experience working across the stack with exposure to several of the following:Java, AWS
• Genuine passion for the end product and delivering outstanding customer solutions with pragmatic, logical and maintainable code
• Experience influencing key stakeholders (internally and externally) to consistently deliver against key projects
• An in-depth understanding of web development practices and technologies and tools. Exposure to e-commerce a bonus
• Familiar with software architecture patterns, database optimisations, infrastructure, scalability and deployment
• A broad understanding of the software development lifecycle and practical hands-on experience with continuous integration and continuous delivery & QA
• Experience working in and driving an Agile development environment
• Experience working in pricing areas is advantageous but not essential.

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• We're looking for an engineering manager, with a strong technical background, who isn’t afraid to own business critical problems. 
• We’re an agile organisation - while most of our teams use scrum with two week sprints, we’re not prescriptive and encourage engineering managers and product managers to adapt processes to match their team. We believe strongly in delivering business value, and our engineering managers will regularly interact with stakeholders from all backgrounds and seniority - all the way up to board members - to ensure the team is aligned with the broader business.
• We're a cloud-first organisation, with AWS being our cloud provider of choice, and our preferred programming languages are Java - with Spring - and Javascript - using Vue.js. We’re not against exploring other languages where appropriate, with other projects using Python and TypeScript. And of course, no scale up would be complete without a legacy PHP stack we’re slowly migrating away from! Well, no-one’s perfect…

What you'll be doing:

• Ensure the technical direction of the team matches the business strategy, balancing technical debt and non-functional requirements with a need to execute quickly and iteratively
• Manage a small but high performing team that delivers solutions rapidly and to high quality, ensuring you have the right people in place, supporting their development through consistent feedback and stretch objectives to high performers
• Collaborate closely with product to enable your team to specify, prioritise and deliver high quality solutions which solve important business problems
• Work closely with senior leadership, highlighting organisational blockers and aligning everyone around the team’s priorities, as well as flagging where the team needs additional input or support
• Help energise and invigorate AnyVan and your team’s technical culture, both through day to day interactions, as well as working with the Head of Engineering and CTO on our technical strategy

Skills and experience that will set you up for success in the role:

• Experience working in a fast paced consumer focused business
• Experience working in a scale up or within a marketplace would be advantageous but not essential
• Deep experience with cloud technologies (ideally AWS) and a passion for working with our tech stack ( Java with spring, javascript, Vue.Js, Python, PHP)
• A strong bias to action and accountability mindset to deliver results
• A fail fast learn quick mentality
• A passion for and success in directly managing high performing technical teams
• Able to build excellent relationships and influence key stakeholders (internally and externally) to consistently deliver against key projects  
• Genuine passion for the end product and delivering outstanding technical solutions with pragmatic, logical and maintainable code 
• Familiar with software architecture patterns, database optimisations, infrastructure, scalability and deployment 
• A broad understanding of the software development lifecycle and practical hands-on experience with continuous integration and continuous delivery & QA
• Experience working in and driving an Agile development environment