Vacancies at BCE Foodservice Equipment

Key Duties and Responsibilities (including ,but not limited to):

• Picking, packing & checking of stock
• Processing & Picking spares transfers for workshop repairs
• Maintaining of partial pick spares, allocating spares to a bin, and allocating to relevant Job Cards.
• Assisting admin supervisor with various warehouse stockholding reports, physical stock checks.
• Issuing spares to technicians when parts are fully available.
• General housekeeping of the workshop
• Thoroughly cleaning & wrapping outgoing repairs.
• Assist in completing QC procedures in the workshop.
• Occasionally assist with deliveries & collections, alternatively running errands.
• Photograph incoming and outgoing repairs.

Requirements, skills, and attributes:

• Grade 12/ Matric
• Driver’s License
• Technical knowledge beneficial
• Computer literacy beneficial
• Able to work in a team
• Good communication skills (written and spoken)
• Good command of the English language
• Detail orientated- great attention to detail
• Good time management skills
• Dependable individual

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Responsibilities:

• Greeting and welcoming guests in a friendly and professional manner
• Answering incoming calls and directing them to the appropriate person or department
• Managing the reception area and ensuring it is clean and organized
• Handling incoming and outgoing mail and packages
• Assisting with administrative tasks such as data entry, filing, and photocopying
• Maintaining office supplies inventory and placing orders as needed

Qualifications:

• High school diploma or equivalent
• Previous experience in a customer service or administrative role is preferred
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications
• Ability to multitask and prioritize tasks effectively
• Professional appearance and demeanor

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Duties And Responsibilities Including But Not Limited To

• Assist the Customer Service Clerk in dealing directly with customers either by telephone, electronically or face to face
• Collect goods from the correct staging areas for dispatch.
• Operate a forklift/pallet jack to move, stack, load, or offload goods efficiently and safely.
• Check all outgoing goods against dispatch documents to ensure accuracy.
• Assist collection drivers with loading and securing loads for delivery to minimize damage in transit.
• Report any missing, damaged, or incorrect items to the supervisor immediately.
• Complete collection and dispatch documentation accurately and submit it as required.
• Prepare 3rd party waybills if and when requested.
• Prepare goods for outbound shipments, including wrapping, labelling, and palletizing where needed.
• Maintain housekeeping standards in collection areas and loading bays.
• Follow safety protocols at all times, including correct equipment handling.
• Provide customers (internal and external) with weight and dimensions when requested.
• Assist the Customer Service Clerk with compiling and checking weekly floor report.
• Assist the Customer Service Clerk to manage the overdue collection report and action where necessary.
• Communicate delays or collection issues to the supervisor/manager.
• Assist the Customer Service Clerk to organize workflow to ensure orders are timeously picked and packed and ready for collections.
• Assist the Customer Service Clerk to manage the collections department’s administration.
• Ensure collections procedures are always followed.
• Perform other reasonable duties as assigned by management.

Education and Required Skills

• Grade 12 (Matric Certificate)
• Tertiary qualification – highly beneficial
• Previous experience in a customer service department – highly beneficial
• Strong customer service orientation
• Customer-focused with the ability to deliver exceptional service
• Valid forklift license – highly beneficial
• Knowledge of customer service principles and practices (2–3 years)
• Proficiency in relevant computer applications (2–3 years)
• Understanding of administrative procedures (2–3 years)
• Strong problem analysis and problem-solving skills (2–3 years)