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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe in ...
Read more about this company
About the role:
- The Level III Software Engineer is a vital member of a cross-functional team involved in various development efforts within the credit domain of business banking.
- This role encompasses the full software development lifecycle from concept to operation, including designing, developing, testing, deploying, maintaining, and enhancing complex software systems to ensure scalability and performance.
- In addition to developing and maintaining the back-end components of web applications, the Level III Software Engineer ensures optimal performance and excellent client experiences.
- They focus on enhancing new and existing products, improving current systems, and providing support.
- Furthermore, they guide developers and stakeholders in resolving engineering problems, contributing to the overall success of the business banking credit domain.
Our ideal candidate has:
- Grade 12 National Certificate (Minimum)
- A relevant tertiary qualification in Information Technology (Preferred)
- 6+ years’ proven experience in both front- and back-end software development, project delivery and implementation (in relevant development technologies/language).
- Experience with modern front-end and back-end frameworks and technologies
- An understanding of domain-driven design is crucial, as it helps in defining bounded contexts and building capabilities that are agnostic across products.
Tech Stack you will work with :
- Java,
- Springboot/Spring framework
- Avro
- AWS
- PostgreSQL
- Kafka
- Docker
- Terraform
Skills:
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
go to method of application »
About The Role
- The primary responsibility is to oversee the infrastructure components of the business, particularly focusing on payment processes and merchant solutions.
- This includes facilitating card-based transactions, ensuring the resilience and scalability of systems, and managing security aspects.
Our Ideal Candidate
- At least 4 years of experience in DevOps, with a strong understanding of developmental stacks, pipelines, and infrastructure management.
- Proficiency in Kubernetes and familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
- Knowledge of security standards and practices to ensure compliance and manage security aspects of the infrastructure
- Experience in the financial sector, especially with payment processes or merchant solutions, is advantageous.
- Candidate should be self-sufficient, able to communicate effectively, and capable of managing and deploying infrastructure to support various product functionalities.
- Experienced in PowerShell, Go, Python, Java
- Hands on development experience in relation to automation, APIs, Front End systems.
- Design and deployment of highly available, enterprise-scale cloud infrastructure
- Experience using the HashiCorp stack (Nomad, Vault, Consul, Terraform)
Minimum Education
- Grade 12 National Certificate/Vocational
- A relevant qualification in Software Development
- Conditions Of Employment
- Clear criminal and credit record
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About The Role/Team
- Join a dynamic and cross-functional team where collaboration is key.
- You'll be part of a highly capable group that includes Business Intelligence Analysts (BIBAs), Data Engineers, and BI Developers.
- Our team is responsible for developing robust data solutions using SQL within a Redshift environment, building dimensions and fact tables to enable insightful reporting through Power BI.
- As a Product Data Engineer, you’ll play a central role in building and maintaining data features, supporting key data structures, and contributing to impactful business decisions.
- The team values knowledge-sharing, innovation, and continuous improvement.
- We’re looking to for someone who is passionate about data, driven to solve problems, and eager to grow in a supportive environment.
What You’ll Do
- Develop and maintain features and data assets in the data environment by building robust data tables, facts, and dimensions that support business reporting and analysis.
- Write and optimise complex SQL queries to transform, model, and structure data in a Redshift environment for efficient use in reporting tools.
- Design and implement stored procedures to build new tables from scratch and enhance existing structures for long-term scalability and performance.
- Collaborate with Business Intelligence Analysts (BIBAs) to understand business requirements and translate them into efficient data structures and solutions.
- Work closely with BI Developers to ensure seamless integration between data infrastructure and Power BI reporting outputs.
- Participate in the solution design process, providing technical input to ensure data architecture supports both current and future business needs.
- Contribute to and maintain documentation related to data models, processes, and technical design to support maintainability and knowledge sharing.
- Ensure high standards of data integrity, governance, and security are maintained across all data assets.
- Demonstrate ownership and accountability in delivering accurate, reliable, and performant data solutions.
- Actively participate in code reviews and peer collaboration, fostering a learning-oriented, high-performing team environment.
What We Are Looking For
- 4 – 6 years of proven experience as Data Engineer or similar role.
- Solid experience with SQL and relational database systems.
- Familiarity with ETL/ELT processes and data transformation best practices
- Understanding of data modelling concepts (e.g. star/snowflake schemas, dimensional modelling).
- Experience working with large datasets in a structured data warehouse environment.
- Exposure to data governance, quality assurance, and performance optimization.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) is ideal.
- Strong understanding of ETL/ELT processes and data modeling techniques.
- Familiarity with version control systems (e.g., Git) and CI/CD pipelines.
- Strong analytical and problem-solving skills with a high attention to detail
- A proactive, self-motivated attitude and willingness to take initiative
Education (Minimum)
- A relevant tertiary qualification in Information Technology or Data Analysis
go to method of application »
Purpose Statement
- To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
- Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
- Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
- Significant experience in preparing and motivating Credit applications
- Cost control and sales management
Ideal:
- 1-2 years managerial /leadership experience
- 1-2 years managing a small business centre
Qualifications (Minimum)
- A relevant tertiary qualification in Business Management or Finance
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Business Management or Finance
Knowledge
Minimum:
- Principles and practices of business economics and the current business economic environment.
- Customer relationship management (CRM) principles and techniques
- Different industry sectors and sector risk profiles/ trends; this includes an understanding of the impact of climatic conditions on the agricultural market (if there are agric clients in the portfolio).
- Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio.
- General banking practices and procedures.
- Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
- Credit principles and practices, including an understanding of credit application, securities
- Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
- Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
- Able to extract, analyse and apply CRM insights to influence the client management approach and strategy
- General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
Ideal:
- Features, benefits and value propositions of the respective company product/service offerings.
- Multi-level products available and pricing structures
- Current taxation laws as they apply to customers.
- A good knowledge of administration processes and procedures pertaining to Business Banking transactions
- Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)
Skills
Interpersonal & Relationship management Skills
- Analytical Skills
- Negotiation skills
- Problem solving skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Commercial Thinking Skills
- Strategic Thinking Skills
- Communications Skills
- Influencing Skills
- Attention to Detail
- Decision making skills
- Conditions of Employment
- Clear criminal and credit record
- Willingness to work flexible hours (including Saturdays and Public Holidays)
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About the role:
- Capitec is establishing a Centre of Excellence to provide governance, controls, and supplemental skills for our product teams.
- We are looking for a Senior Salesforce Developer to join our cross-functional team dedicated to the full software development lifecycle.
- You will design, develop, test, deploy, maintain, and enhance complex software systems and applications, ensuring scalability, performance, and future requirements.
- You will also guide and support developers and stakeholders in scoping, progress, status, and resolution of engineering problems.
Our ideal candidate has:
- Grade 12 or Equivalent
- Undergraduate Degree (Preferred)
- Relevant Salesforce Certifications
- At least 6 + years of experience in developing Salesforce solutions
- 6+ years’ proven experience in both front- and back-end software development, project delivery and implementation (in relevant development technologies/language). Experience with modern front-end and back-end frameworks and technologies
- Experience with Omni Script, Apex, Flow, or Lightning Web Components
- Salesforce Financial Service Cloud or Services Cloud
Skills:
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Planning, organising and coordination skill
Knowledge:
- Is able to apply expert knowledge and develop others understanding of the following:
- Salesforce Financial Service Cloud
- Salesforce Services Cloud
- Salesforce Data Cloud
- Salesforce Marketing Cloud
- DevOps and IT systems development processes (SDLC)
- Application development
- Advanced programming concepts
- Advanced algorithms and data structures
- Design Patterns
- Version Control
- Testing practices
- Database systems and query optimization (e.g., SQL, NoSQL).
- RESTful API design and integration.
- Cloud computing platforms and services (e.g., AWS, Azure).
- Advanced Microservice and event driven architectures
- Deployment using Kubernetes and containerization
- Responsive design principles
- Browser compatibility issues and performance optimisation.
- Front-end build tools and package managers
Additional Information
- Clear criminal and credit record
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About the Role
- We are seeking a skilled Business Intelligence Business Analyst (Biba) to join our team in Stellenbosch.
- They will be responsible for eliciting requirements from stakeholders, developing dashboards and KPIs, and presenting findings effectively.
- Experience in the insurance or banking industry is highly desirable, as is familiarity with regulatory compliance and data governance.
- They will ensure alignment between business, product managers, data and analytics teams, and produce a comprehensive functional specification.
Our Ideal Candidate
- At least 5 years’ proven experience within information systems business intelligence and data warehousing environment
- At least 5 years’ proven experience in drafting Business Requirement Specifications/Documents and translating requirements between business and functional stakeholders
- Experience in Business Analysis using various techniques to describe business needs e.g. conceptual model, ERD, Test Cases, Data Flows, UML models, Data Dictionary, Business processes flows, etc.
- Able to perform data analysis and determine the impact and next steps required
- Able to identify and classify data exposure risk from the relevant legislation
Minimum Education
- A relevant tertiary qualification in Information Technology /Systems
- Certification in Business Analysis
Skills
- Commercial Thinking Skills
- Interpersonal & Relationship management Skills
- Facilitation Skills
- Problem solving Skills
- Conditions of Employment
- Clear credit and criminal record
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About the role:
- The Level III Software Engineer is a key member of a cross-functional team, responsible for the entire software development lifecycle from concept to operation.
- They design, develop, test, deploy, maintain, and enhance complex software systems, ensuring scalability, performance, and future requirements.
- Additionally, they guide and support developers and stakeholders in resolving engineering problems.
- The Full Stack Software Engineer develops and maintains both front-end and back-end components of web applications, working on all layers of the application stack.
- They build solutions that offer optimal performance, reliability, and scale, while creating great client experiences.
- The team focuses on credit business banking, building backend services that integrate into core credit teams and front-end applications for the business bank app.
Our ideal candidate has:
- Grade 12 National Certificate (Minimum)
- A relevant tertiary qualification in Information Technology (Preferred)
- 6+ years’ proven experience in Full stack software development, project delivery and implementation (in relevant development technologies/language).
- Tech Stack
- Node JS
- Python
- PHP
- React
- Rest API
- Express JS
- C++
- MySQL
- Firebase
- JavaScript
- CSS
- HTML
- Postman
- Docker
- AWS
- Salesforce (Advantageous)
Skills:
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
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About the role:
- In this role, you’ll take the lead in engineering and automating Capitec’s hybrid cloud infrastructure.
- As a senior Systems Engineer, you will design, build, and support scalable and secure server and storage solutions—while driving automation initiatives across environments using Ansible, Terraform, and other tools.
- You’ll play a key part in ensuring infrastructure is resilient, future-ready, and aligned with Capitec’s digital transformation goals.
- You’ll also be a technical mentor and role model to other engineers, helping shape how we do infrastructure through collaboration, knowledge sharing, and thought leadership.
Our ideal candidate has:
- 8+ years of hands-on experience in enterprise infrastructure, cloud (especially AWS), and automation
Expertise in:
- AWS, Ansible, Terraform, Git,
- Python, PowerShell, Bash
- VMware, Windows & Linux servers, Storage solutions
- A relevant IT degree or diploma is preferred, but practical experience and certifications in AWS, automation, or Linux are just as important
- Strong troubleshooting skills and a proactive, solution-oriented mindset
- A passion for learning, leading, and improving systems and processes
What you’ll love about the role:
- Strategic influence: You’ll help shape the future of Capitec’s hybrid cloud environment
- Cutting-edge tech: Get hands-on with AWS, automation tools, and modern infrastructure approaches
- Team impact: Work in a collaborative, values-driven team that thrives on innovation and shared success
- Career growth: Develop in a fast-paced environment with meaningful opportunities
Education (Minimum)
- Grade 12 National Certificate / Vocational
Education (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology
Additional Information
- Clear criminal and credit record
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Purpose Statement
- To improve claims operational excellence, increase customer satisfaction, minimize losses for Capitec Insurance through accurate and holistic assessment of all types of insurance non-medical claims (life, funeral and death), in accordance with terms and conditions of the respective policy/ies, legislative frameworks and goals, objectives, processes and standards sets by Capitec.
Experience
- 3-5yrs years experience in assessing in assessing life insurance death claims, preferably within the context of fully underwritten products
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant qualification in Healthcare or Science
Knowledge
Minimum:
- Understanding of the long-term insurance industry and Life Cover claims handling processes, including the disability landscape
- Understanding of fully underwritten Life insurance policies, including underwriting criteria, exclusions, and conditions
- In depth understanding of medical terminology, diagnoses, treatments, and causes of death in the context of life insurance claims.
- Comprehensive knowledge and understanding of relevant legal framework relating to non medical insurance claims
- Understanding of the Insurance fraud landscape
- Investigative tactics, tools and methodologies
Ideal:
- Deep knowledge of non medical , disability processes for religious and cultural disability services
Skills
- Administration Skills
- Attention to Detail
- Decision making skills
- Numerical Reasoning skills
- Planning, organising and coordination skills
Conditions of Employment
- Clear criminal and credit record
go to method of application »
Purpose Statement
- To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
- Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
- Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
- Holding responsibility for client relationship management of high value clients with varied and complex needs
- Significant experience in preparing and motivating Credit applications
- Cost control and sales management
Qualifications (Minimum)
- A relevant tertiary qualification in Business Management or Finance
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Business Management or Finance
Knowledge
Minimum:
- Principles and practices of business economics and the current business economic environment.
- Advanced customer relationship management (CRM) principles and techniques, esp. projecting credibility, gravitas and presence in the context of business (client) stakeholders.
- Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries/ markets in the portfolio
- Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio.
- General banking practices and procedures.
- Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
- Credit principles and practices, including an understanding of credit application, securities
- Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
- Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
- Able to extract, analyse and apply CRM insights to influence the client management approach and strategy
- General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
Ideal:
- Features, benefits and value propositions of the respective company product/service offerings.
- Multi-level products available and pricing structures
- Current taxation laws as they apply to customers.
- A good knowledge of administration processes and procedures pertaining to Business Banking transactions
- Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)
Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Negotiation skills
- Problem solving skills
- Decision making skills
- Commercial Thinking Skills
- Strategic Thinking Skills
- Communications Skills
- Influencing Skills
- Analytical Skills
- Attention to Detail
Conditions of Employment
- Clear criminal and credit record
- Willingness to work flexible hours (including Saturdays and Public Holidays)
go to method of application »
Purpose Statement
Optimise credit performance and minimise risk through:
- Managing and overseeing a team responsible for developing, implementing and optimising credit intelligence policies / solutions / processes / strategies across more than one workstreams.
- Ensure the quality delivery of advanced statistical insights and application thereof to influence credit decision making.
Experience
Min:
- 6 - 8 years’ experience in retail credit (including advanced analytics, statistical modelling, as well as policy and process enhancement).
- In case of Honours degree: 5 - 7 years’ experience in retail credit analysis (including SQL programming and descriptive analytics).
- Minimum of 3 years Portfolio specific experience.
- Experience working with / contributing towards credit principles, policies, frameworks.
Ideal:
Qualifications (Minimum)
- Bachelor's Degree in Finance or Statistics
Qualifications (Ideal or Preferred)
- A relevant post-graduate qualification in Finance or Statistics
Knowledge
Skills
- Communications Skills
- Influencing Skills
- Leadership Skills
- Planning, organising and coordination skills
- Presentation Skills
- Project Management Skills (Methodolgy Specific)
- Reporting Skills
- Researching skills
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
- To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.
Experience
Min:
- At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
- Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
- Building and developing a client base across a geographic area.
- Experience in a FMCG, banking or retail environment
Ideal:
- Providing on-site support and training to external clients
- Providing on-site technical support/client support within a retail/sales environment
- Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Commerce or Marketing
Knowledge
Minimum:
- Commercial, economic, SME landscape (esp. in the relevant geographic area)
- Sales and sales optimisation techniques & principles
- Commercial/business know how (how businesses work.)
- Client relationship management principles
- Engagement/conflict management practices
- Performance culture
Ideal:
Knowledge and understanding of:
- Business banking landscape, product knowledge
- Payment solutions environment (merchant services)
- Stock control
- POS Solutions
- Capitec Bank Acquiring product knowledge
Skills
- Influencing Skills
- Planning, organising and coordination skills
- Communications Skills
- Commercial Thinking Skills
- Interpersonal & Relationship management Skills
- Negotiation skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
- A valid driver's license and own vehicle is required as an inherent operational requirement of the job
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Purpose Statement
To contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:
- Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
- Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence
- Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering
- Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
- Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)
Experience
MINIMUM:
- Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment
- Proven experience in the development of new business cases/concepts/ideas
- Proven experience in building and managing business / partner relationships
- Proven experience in converting strategy into impactful business outcomes
- Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management level
IDEAL
- 5+ years’ experience in financial services/consulting/contact centre
Qualifications (Minimum)
- Honours Degree in Commerce or Business Management
Qualifications (Ideal or Preferred)
- Masters Degree in Business Administration
Knowledge
MINIMUM:
- Understanding of Financial Services products and services
- Commercial business knowledge
- ‘Start up’ type techniques and processes
- Applying innovative and creative concepts into a practical commercial environment
- Business research techniques and models
- Strong Excel, Word, PowerPoint and Outlook capabilities
- Basic understanding of relevant legislation
- Data and analytics
IDEAL:
- In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)
Skills
Interpersonal & Relationship management Skills
- Management skills
- Problem solving skills
- Researching skills
- Strategic Thinking Skills
- Conditions of Employment
- Clear criminal and credit record
go to method of application »
Experience
Minimum:
- 3–5 years of experience in software development management, including leading multi-disciplinary technical teams (software engineers, business analysts, and test analysts) with a focus on collaboration, quality, and timely delivery.
- Proven track record in delivering end-to-end technology solutions using Event-Driven Architecture, Microservices, SQL, and Cloud-based platforms.
- Strong understanding of the Systems Development Life Cycle (SDLC), with hands-on experience in progressive software and database development roles.
- Solid general business acumen, with exposure to the retail credit and banking industries, as well as budgeting and accounting principles.
- Skilled in stakeholder relationship management, ensuring alignment between technical delivery and business outcomes.
- Experience delivering in fast-paced environments, applying project management principles and methodologies to drive execution.
- Involved in business analysis, design, and the implementation and maintenance of financial and contact centre systems and procedures.
- Committed to continuous improvement, value prioritisation, and ensuring stakeholder engagement throughout the software delivery lifecycle.
- Experience working in environments that require validation of work and adherence to high-quality standards.
Ideal:
- Bank Systems Environment
- Agile development principles
Purpose Statement
- To provide direction to and lead IT teams responsible for the full product lifecycle to ensure successful delivery of all product features, support and maintenance related tasks within the Capitec Bank Operations
- Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Information Technology - Computer Science or Information Technology - Programming
Knowledge
Minimum:
- General business acumen
- The retail credit industry
- Banking industry
- Budgeting and accounting principles
- Business analysis and design
- Implementation and maintenance of financial and contact centre systems and procedures
- Project Management principles and methodologies
- Systems Development Life Cycle (SDLC)
Ideal:
- Central Collections environment
- Capitec Bank Systems Environment
- Capitec Bank Business Model
- Agile development principles
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Negotiation skills
- Attention to Detail
- Conditions of Employment
- Clear criminal and credit record
go to method of application »
Purpose Statement
- To play a critical role in enhancing team performance across business support by managing diallers, monitoring campaigns, and compiling operational reports.
- Provides tactical and operational systems support to ensure system stability, accurate reporting, and minimal downtime.
- This role is key to optimizing departmental efficiency and enabling data-driven decision-making.
Experience
Min:
- 1-2 years of dialler reporting experience
- 1-2 years of operational technical support experience
- Experience with utilising Microsoft Excel
What You Will Be Doing
- Provide multi-faceted support (systems, reporting, information, query resolution etc.) to portfolio/s as designated.
- Execute prescribed and detailed processes and actions, apply defined exclusions and use system and business know how to adapt/react and make recommendations, escalations or remediations for issues and challenges e.g., data issues, campaign not performing, Agents under-utilized.
- Collate data, verify accuracy and make recommendations to stakeholders to enable decision making.
- Action processes to minimize downtime and maximize Agent performance – deliver dialler efficiencies and value add insights to improve overall operational performance.
- Monitor and schedule workflow throughout the day, take account of Agent shifts, assist with any system issues and escalate issues to IT when necessary to enable optimisation.
- Be responsible as the first line for all aspects and types of support and communication and liaise across departments and vendors to collect data for multiple dialler and digital campaigns.
- Remain up to date and develop own skills and knowledge in respect of best practice within the stakeholder environments as well as respective software and systems.
Porject Delivery
- Support specific projects, new systems, software and technologies implementation, acting as a lead role when appropriate and required.
- Be actively involved in the review and implementation of changes in respect of software to facilitate project completion and achievement of efficiencies and objectives.
Reporting and Reconciliations
- Responsible for extracting data, populating reports and coordination for all and varied reporting requirements for internal stakeholders to reflect how they are performing e.g. efficiency of the dialer, agents at work, agents on dialer, operational reports, forecast reports, performance of system, - either creating the reports or liaising with the Operational Systems Support analytics team to develop and satisfy stakeholder requirements.
- Inform managerial and stakeholder decision making by providing reporting, analysis and insights on campaign activities.
- Create and test ad hoc reports required by various stakeholders and distribute as required.
- Perform monthly reconciliations and checks of systems and external parties - align balances and accounts across the systems, check EDCs are collecting on the correct clients - to identify any misalignment and action rectification.
System Testing and Security
- Perform system checks before start of business to ensure systems are available and running which will allow the stakeholder departments to function and operate optimally from start of business.
- Perform real time checks on an ongoing basis throughout the day to ensure systems are running effectively, identify any problems and either resolve or escalate appropriately.
- Troubleshoot and diagnose any technical problems by analysing errors, error logs, system events and user information and propose system changes or enhancements.
- Execute security checks to preserve data and system integrity: updating of parameters, what various stakeholders have access to, retiring of unused accesses and inactive profiles.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology or Business Management
Knowledge
Min:
- Dialler software, including technical knowledge of business support systems
- The business environment in the context of service providers.
- Client Engagement and Support policies and procedures
Ideally:
- Understanding of Capitec Bank's internal environment and processes
- Regulations relating to predictive diallers
- Contact centre software tools
- Technical knowledge of telecom hardware
- Cloud service knowledge on platforms such as AWS connect and Salesforce
- Relevant Capitec policies
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Numerical Reasoning skills
- Planning, organising and coordination skills
- Problem solving skills
- Reporting Skills
Conditions of Employment
- Clear criminal and credit record
go to method of application »
Purpose Statement
- Are you ready to elevate your software engineering career?
- Capitec is seeking a passionate Level II Software Engineer to join our innovative team!
What You'll Do:
- Engage in the full software development lifecycle, from concept and development to deployment and operation.
- You'll design, develop, test, deploy, maintain, and enhance software systems and applications, all while adhering to our high standards.
- You'll translate requirements from business or technical analysts and actively participate with the delivery team in design and problem-solving.
- As a Back-end Software Engineer, you'll play a crucial role in building solutions that offer optimum performance, reliability, and scale.
- You'll be responsible for writing and testing code for the development of the server-side components that power our application's functionality.
Education (Minimum)
- Grade 12 National Certificate / Vocational
Education (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology
Knowledge and Experience
Experience:
- 3+ years’ proven experience in back-end software development, project delivery and implementation (in relevant development technologies/language).
- Experience with back-end frameworks and technologies
Knowledge:
Is able to apply advanced knowledge of the following:
- IT systems development processes (SDLC)
- Application development
- Advanced programming concepts
- Advanced algorithms and data structures
- Design Patterns
- Version Control
- Testing practices
- Database systems and query optimization (e.g., SQL, NoSQL).
- RESTful API design and integration.
- Cloud computing platforms and services (e.g., AWS, Azure).
- Advanced Microservice and event driven architectures
- Deployment using kubernetes and containerisation
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
Additional Information
- Clear criminal and credit record
Method of Application
Use the link(s) below to apply on company website.
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