- BASIC MINIMUM REQUIREMENT : Matric or equivalent
- TERTIARY QUALIFICATION : Diploma/Degree) in a HR or Administration related field
- COMPUTER LITERACY LEVEL : MS Suite - Intermediate
- ADDITIONAL COMPUTER SKILLS - Advantageous - HR Information System exposure
JOB-RELATED REQUIREMENTS :
- 2 years’ experience as HR Administrator or relevant administrative function.
- Knowledge of evidence-based problem solving.
- Understanding of behavioural assessments and competency mapping.
- Strong administrative skills.
- 1 – 3 years exposure to business processes.
- Excellent communication skills and understanding of the communication flow.
- Strong attention to detail.
- Ability to plan and self-manage.
- Ability to use initiative on projects.
- Proven strong time management skills.
- Ability to prioritise and be deadline driven.
- Ability to work under pressure.
ADDED ADVANTAGES :
- Professional and well presented
- Team Player
- Flexibility in terms of job functions
- MIE accredited and trained to conduct pre-employment checks and IMI assessments.
- Experience in IR processes and a sound working knowledge
MAIN PURPOSE OF THE ROLE :
- To assist HR Leadership to provide aligned and compliant administrative and support services to all employees and business partners, thereby increasing organizational effectiveness.
DUTIES & RESPONSIBILITIES :
- Manage and participate in daily HR activities and administration.
- Support projects and to ensure expected service delivery to the HR team, business, Centres of Excellence and broader HR business.
- To ensure and drive awareness and usage of the HRIS and available Reports.
- To ensure that all legislative requirements and policies are implemented and adhered to within the business unit.
- Ensure effective working relationships with external HR and support pillars.
- Managing and executing on HR / Business related projects.
- Onboarding and offboarding of employees
- Conducting interviews, references and verification checks
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Main Purpose of the Role
- At DSV, data is a powerful driver of better decisions, stronger partnerships, and smarter supply chains. This role translates complex supply chain data into meaningful insights and solutions for customers.
- The Senior Supply Chain Analyst operates at the intersection of analytics, consulting, and commercial collaboration, helping customers unlock value from their data while shaping the future of analytics offerings in DSV.
Tertiary Qualification
- Bachelor’s degree in Supply Chain Management, Business Analytics, or a related field.
Computer Literacy Level
- Advanced MS Word, Excel, PowerPoint & Outlook.
Additional Computer Skills
- Power BI
- Data visualization and storytelling
- SQL (advantageous, not mandatory)
Job Related Requirements
- Experience in Supply Chain Analytics, reporting, or data-related roles.
- Customer-facing consulting or solution design experience.
- Strong presentation and training skills.
- Ability to translate complex data into customer-friendly visualizations.
- Strong stakeholder management skills, including direct customer interaction.
- Experience in navigating a global environment with shifting priorities.
Added advantages for the Role
- Commercial experience with customers (optional).
- Experience with SQL-based data extraction.
Duties & Responsibilities
- Lead customer-facing requirement workshops to capture business needs, KPIs, and visualization preferences.
- Advise customers on best practices in Power BI, data storytelling, and DSV analytics offerings, support commercial teams in solution design, customer meetings, and proposal discussions.
- Develop understanding of TMS data structures and processes to guide customer expectations and translate needs into BI requirements.
- Define and implement standards for dashboard design, development timelines, pricing models, and approval processes.
- Contribute to building a service catalogue, distinguishing standard and bespoke reporting solutions.
- Shape the analytics roadmap based on customer feedback, introducing new visualization features and analytics capabilities.
- Collaborate with internal teams across A&S Digital Products & Services, Global Commercial, GBS teams, Air & Sea Business teams, and management layers to deliver best-in-class analytics solutions.
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Main Purpose of the Role:
- Commercial Support – Purchase Order Management, Supply Chain Solutions and FMS
- Strategic Implementation Project Lead on POM projects in collaboration with Implementation team
- Internal Projects and Process Improvements (Best Practice)
- Internal & External Training – Purchase Order Management and systems
- Second line support on POM
- Ensure relevant support structure to equip team members to manage first line support requests
- Business Implementation Manager responsibility on EDI projects associated with POM solutions
- Reporting analyst for special customer reporting requirements associated with POM solution
- Managing POM customer portfolio to ensure optimal system health and use of platform by internal and external end users
- Engage with Commercial owners to support on Value roadmaps for the customers and introduce areas of improvement through enhanced system use
- Continuous Improvement Projects associated with POM product and customer base
- Ensure updated commercial product pipeline is managed with the commercial teams and outcomes are clearly documented
- Ensure regular training and sessions held with commercial and operational stakeholders to drive and enhance system knowledge
- Contribute towards demand planning for the region
- Represent SSA on global forums and act as conduit to actively communicate, document and track demand management on bug fixes, feature enhancements and creations
Duties & Responsibilities:
Leadership & Coordination
- Lead and oversee all customer implementations across SSA for Air & Sea associated with POM, ensuring alignment with global standards and regional nuances.
- Drive cross-functional coordination for implementations impacting other business units ensuring seamless integration and stakeholder alignment.
- Represent SSA in global forums, ensuring origin/destination requirements are effectively implemented and regional needs are communicated.
Commercial & Project Support
- Partner with Sales and Project Management to scope, plan, and execute new business implementations, ensuring operational readiness and customer satisfaction.
- Support retention initiatives by leading re-implementation efforts for existing customers, focusing on continuous improvement and service recovery.
Project Governance & Execution
- Monitor, manage, and report on all major implementation projects using standardized project management tools, ensuring delivery within scope, time, and budget.
- Define and track KPIs and success metrics, applying performance measurement frameworks to assess project outcomes and drive accountability.
Process & Quality Management
- Facilitate regular SOP reviews with CRM teams for key accounts, ensuring documentation is current, version-controlled, and aligned with operational realities.
- Enforce the use of approved implementation templates and ensure compliance with global and regional standards.
Systems & Tools Enablement
- Coordinate support from Systems and Business Process teams for all DSV tools relevant to implementation projects, including MyDSV, Booking and Quoting capabilities
- Act as SSA lead for MyDSV: oversee commercial, maintenance, and training aspects of the Track & Trace platform, both internally and externally.
- Drive and support regional initiatives to successfully achieve myDSV activation and adoption targets
Training & Capability Building
- Lead onboarding and training for new Sales and CRM team members on implementation methodology, tools, and best practices.
- Develop and deliver training materials to promote consistency and excellence in implementation execution.
Continuous Improvement & Knowledge Management
- Initiate and support CIP (Continuous Improvement Projects) leveraging feedback and analytics to refine processes.
- Maintain and contribute to SharePoint content, team IOPs, and support documentation to ensure knowledge sharing and operational transparency.
Tertiary Qualification:
- National Diploma / B. Degree/ B. Tech advantage
- Matric (Grade 12)
Additional Computer Skills:
- Proficient in Excel, PowerPoint, word and Outlook
- Cargowise/ TANGO or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines
Job-Related Requirements:
- Minimum of 5 – 7 years’ Systems and Process experience in a Freight Forwarding environment
- Preference to Senior Systems and Processes.
- Consideration for Operational Management/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.
- Strong project management acumen and ability to self-manage.
- Customer Engagement: Proven experience in a front-facing role, engaging directly with customers.
- Strong analytical and systems skillset – CW1 and web-based customer visibility tools (eg. MyDSV) advantage
Electives:
- Deadline driven
- Strong administration and Communication skills
- Ability to connect with people and build solid relationships
- Pragmatic and hands-on approach
- Project Management skills
- Dynamic
- Ability to create and present presentations to both internal and external audiences
- Strong analytical skills
- Solution-minded
- Strong System acumen
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Main Purpose of The Role:
- Processing of export documentation
Minimum Requirements:
- At least 5 years experience as export controller in air freight exports
- CargoWise1 or similar systems
- Processing of AWB's, SAD500's, and all related export documentation
- Understanding of industry and related job requirements for freight forwarding.
- Geographical knowledge and familiar with airline routines and capabilities
- Strong organizational & persuasive skills
- Ability to liaise effectively with clients, both telephonically and via e-mail.
- Willingness to work overtime and weekends
- Detail orientated and ability to work under pressure.
- Ability to lead.
- Own transport required
Added advantages:
- e.g. Skills / Competencies / Other
- Strong communication and relationship building skills, both verbally and written
- Ownership and self motivation, to ensure any challenge is addressed immediately
- and resolved as soon a possible.
- Ability to work under pressure.
- Positive outlook and team player
- Results, quality and detail driven.
- Self-confident and resilient.
Qualifications:
- Matric (essential)
- Tertiary qualifications will be of advantage.
Computer packages
- Office 365 (Teams, OneNote, Forms, Outlook), MS Word, Excel, PowerPoint, Outlook (Intermediate to Expert skills)
- CargoWise1 or similar system (will be an advantage).
Duties and Responsibilities:
Duties and responsibilities (daily, weekly, monthly) will include, but not be limited to:
- Processing / issuing of all export documentation : AWB, SAD, Phytosanitary certificate, PPECB, COO's, etc.
- Airline bookings as per rate agreements
- Liaising with clients via e-mail, and telephonically
- Maintaining of bookings lists
- Daily tracking of shipments
- Updating clients on status of shipments
- Daily shipment / warehouse planning
- Liaising with warehouse i.t.o. deliveries / collections
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