Vacancies at FNB South Africa

Job Description

• To lead and guide technical design and development across projects, ensuring alignment with architectural standards, code quality, and operational excellence.
• The role supports developers, collaborates with software architects, and ensures systems are robust, scalable, and secure.

Key Responsibilities

Technical Leadership & Architecture

• Drive and document technical designs in collaboration with Software Architects.
• Ensure alignment with FNB’s architectural principles and governance standards.
• Maintain system artifact repositories to reflect current architecture accurately.

Development Support

• Mentor and support developers in implementing best practices.
• Promote consistent use of unit testing and test automation frameworks.
• Conduct code reviews with a focus on quality, performance, and maintainability.

Incident & Production Support

• Lead root cause investigations and propose design improvements.
• Provide second-line support during production incidents and callouts.
• Participate in production log reviews and guide improvements.

Deployment & Automation

• Implement and monitor quality gate checks in CI/CD pipelines.
• Review build gate reports and escalate issues to Technical Team Leads or Delivery Managers.

Monitoring & Health Checks

• Ensure consistent monitoring implementations across systems.
• Evaluate stress testing results and compare with production patterns.

Security & Compliance

• Ensure adherence to FNB’s security policies and compliance requirements.
• Assist in scoping and remediation of penetration testing findings.
• Conduct vulnerability analysis and communicate risks and solutions.

Governance & Reporting

• Lead governance engagements and present technical decks within project timelines.
• Support technical design reviews to ensure compliance with FRB standards.

Code Quality & Tooling

• Enforce code quality standards using tools like SonarQube.
• Review pull requests for effective unit testing and code consistency.
• Identify and implement process improvements to enhance code quality.

Knowledge Sharing

• Actively mentor developers and promote knowledge sharing.
• Contribute to the development and support of internal technical productivity tools.

Core Technologies

• Java / Spring Framework
• JUnit, Mockito
• Git (Version Control)

Advantageous Experience

• Apache Camel
• Camunda BPM
• Kafka (Event Streaming)
• Redis (Caching)

Other Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience in Agile/Scrum environments.
• Familiarity with CI/CD tools and DevOps practices.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or related field.
• Relevant certifications in Java, Architecture, or Cloud technologies are a plus.

End Date: March 25, 2026 

go to method of application »

Job Description

• To effectively manage and oversee all operational aspects in the achievement of the business objectives
• The Operations Manager’s goal is to effectively manage and oversee all operational aspects in the achievement of the business objectives

Are you someone who can:

• Drive costs management initiatives aimed at avoiding or reducing operational costs.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Manage SLA agreements for the Business in line with business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

You will be an ideal candidate if you:

Education:

• Grade 12 and NQFL 7
• NB : Completed Bachelor’s degree in Law,
• Preferred: Certifications in Credit Management, Debt Counselling, or Project Management (e.g., PMP, Lean Six Sigma).

Experience:

• Minimum 5 years in debt review or credit management.
• At least 4 years in a managerial or supervisory role within financial services.
• Seeking a candidate who can build strong relationships and effectively manage this function—not limited to LRC—while possessing a solid understanding of legal and court processes, particularly within magistrate courts.
• The individual should also have in-depth knowledge of the debt review industry, including the roles of both debt customers and debt reviewers.

Additional Requirements

• Leadership Experience
• People Management
• Sales Experience
• Growing and managing a portfolio
• Stakeholder Engagement

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

End Date: March 22, 2026

go to method of application »

Are you someone who can:

• Provide tailored financial advice that addresses clients’ risk and investment planning needs.
• Primarily to focus on FNB Life Customized and/or Dynamic Life aligned with each client’s unique financial goals and circumstances.
• Recommend FNB Life and FNB Invest products that align with the client’s financial requirements.
• Assess clients’ financial status, including income, expenses, assets, and liabilities.
• Develop personalized financial plans to meet short-term and long-term goals.

Client Engagement

• Build and maintain strong relationships with clients through regular communication.
• Educate clients on FNB financial products and services.
• Adjust financial plans based on life changes.

Regulatory Compliance

• Ensure all financial advice complies with FAIS regulations and legislation.
• Stay updated on changes in financial laws and industry standards.
• Maintain ethical standards and fiduciary responsibility.

Sales and Business Development

• Identify and pursue new client opportunities.
• Promote financial products and services offered by FNB Life.
• Meet sales targets and contribute to the FirstRand Group revenue growth.

Reporting and Documentation

• Maintain accurate records of client interactions and financial proposals.

You will be an ideal candidate if you:

• FAIS accredited NQF Level 6 or higher
• Minimum 3 years industry experience
• Required FAIS Subcategories for insure and invest 
• Fit and Proper – not under supervision

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have: 

• 3 Years Experience in a similar role
• Mandated and non-supervised for relevant subcategories as per pertaining to underwritten life cover and complex investments.
• Digitally Dexterous
• Client centricity
• Experience in cold calling and sourcing business through referrals.
• Strong financial planning acumen
• Good understanding of risk and invest products and replacement process.
• Good understanding and application of FAIS and Regulatory Framework.

End Date: March 25, 2026

go to method of application »

Are you someone who can:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive,
• Cultivate and manage objective working relationships with a variety of stakeholders,
• including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems.
• Development Life Cycle (SDLC). Support development environments.
• Responsible for coding standards and peer reviews.
• Comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution
• Assess, identify, and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensue operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards.
• Design, code, test, and debug to obtain a robust solution with supporting documentation.
• Minimize system downtime through pro-active identification of potential issues and ensure. Minimization of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity
• Maintain maximum system availability by ensuring that incidents are recorded for future.
• Manage own development to increase own competencies and develop technical and business skill
• Proactively engage with business units and colleagues to understand underlying needs and opportunities and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

You will be match if:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.
• We can be a match if you are:
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• OCEP experience (ideally App OCEP)
• 5+ years’ solid experience in Java 8 or latest version
• SOAP and Restful Services
• JPA framework like Hibernate
• Docker and container orchestration tools like Kubernetes
• Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
• Agile Development Methodology

End Date: March 24, 2026

go to method of application »

Job Description

• To manage complex analyses and guiding both junior and senior team members, while maintaining proficiency across various fields.
• Ensure alignment with strategic objectives by consulting on broader business matters, managing intricate processes, and proposing and implementing diverse work streams.
• Deliver presentations to the board committee, regulators, and executive committee to support business goals.

Key responsibilities

• Develop tactical plans to drive revenue growth.
• Define and facilitate the Business customer service value proposition.
• Reshape, align, and enhance the customer service experience across the business.
• Drive strategic relationships with relevant peers to enable optimisation of the business value chain.
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Provide subject matter expertise and thought leadership in area of expertise.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
• Lead implementation of performance management plan that optimises delivery and builds a culture of recognition and fairness across the business area.
• Ensure development and implementation of the business Transformation plan and creation of an inclusive culture for employees.
• Demonstrate leadership behaviour through personal involvement, commitment, and dedication in support of organisational values.
• Demonstrates advanced technical expertise in a specialized area, along with basic to intermediate proficiency in various other fields. Possesses a thorough understanding of both strategic objectives and broader business considerations.
• Oversee data preparations and manage basic to intermediate analysis conducted by junior team members.
• Perform complex analysis independently and/or oversee complex analysis carried out by senior team members.
• Demonstrate professional judgement in areas of expertise and consult on broader business matters.
• Manage intricate processes and a medium-sized team.
• Establishing and upholding work streams to align with business objectives. Also proficient in proposing ideas and implementing work streams in diverse areas to support business objectives.
• Deliver presentations to the board committee, regulators, broader bank management, and the executive committee.
• Manage corporate the Actuarial team across reserving, capital modelling and IFRS17
• Create frameworks and standards for Corporate actuarial work
• Explore new techniques to enhance existing frameworks

Qualifications and Experience

• Minimum qualification: BSc degree in Actuarial Science
• Nearly Qualified Actuary (completed all core actuarial exams and actively working toward Fellowship)
• Experience: 6 - 10 years relevant experience of which at least 5 years in a Corporate Actuarial (Reserving, Capital Modelling and IFRS 17)
• Intermediate to advanced level of proficiency in SAS and SQL
• Intermediate to advanced level of experience in ResQ is essential
• Intermediate to advanced level of proficiency in Python will be an added advantage.
• Intermediate to advanced level of competence in Microsoft Excel.

End Date: March 26, 2026

go to method of application »

Job Description

To be responsible for delivering tailored financial solutions to high-net-worth clients, engage directly with clients to understand their unique financial needs and objectives.

• Provide in-depth knowledge in specific banking products (lending, deposits, cash management).
• Develop customised banking solutions for complex client needs.
• Staying current on regulatory changes affecting banking products.
• Serve as the technical expert for sophisticated banking arrangements.
• Structure sophisticated credit facilities (unsecured loans, lines of credit).
• Arrange specialised mortgages for luxury properties or complex ownership structures.
• Create custom deposit solutions with preferential rates.
• Implement cash management strategies for non-trading entities.
• Facilitate foreign currency transactions and international banking needs.
• Work alongside other specialists during client meetings.
• Explain technical aspects of banking solutions to clients.
• Help resolve complex banking issues or service concerns.
• Provide quick response to time-sensitive client banking requests.

End Date: March 20, 2026

go to method of application »

Responsibilities

• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Manage own development to increase own competencies.

Additional Requirements

• Must have a Diploma or Degree (FAIS compliant)
• Minimum 3+ year's related experience
• Must have experience in Commercial and Personal Lines
• Short-term insurance experience
• RE5 Certificate
• DOFA statement – dated not longer than 3 months
• Product specific training certificates
• Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024, 1 June 2024 to 31 May 2025
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

End Date: March 25, 2026

go to method of application »

Are you someone who can:

• Devise and implement innovations or methodologies that achieve efficiencies and reduce cost based on time, risk, process and re-usability of solutions.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Maintain close relationships with key stakeholders ensuring appropriate solutions are developed, appropriate and timeous feedback is provided. Escalate challenges to relevant business owners where required.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members, vendors, etc.
• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Analyze and interpret business requirements to formulate a solution.
• Estimate and execute all approved development and configuration items and ensure delivery according to business requirements documentation.
• Provide input and assist business to achieve efficiencies through optimized processes.
• Comply, understand and align to all steps within the System Development Life Cycle and ensure governance in terms of legislative and audit requirements.
• Compile and develop the required technical documentation with clear translation of business requirements into functional requirements. Ensure documentation is prepared across the system development life cycle.
• Ensure adequate unit tests are performed for all configuration and development tasks and ensure results are successful.
• Ensure testing yields an acceptable level of performance for the changes being delivered and the applications are not adversely affected.
• Provide technical support for all requests escalated where relevant.
• Make use of appropriate resources with the required skill level to deliver within required timeframes.
• Provide an estimate of the resources and time required to deliver the required functionality.
• Ensure the effective coordination, development and delivery of training on the solution to internal clients, end users and relevant stakeholders.
• Participation in creation and ownership of project plans and project management to meet project target dates and milestones.
• Extract and analyse data against business rules, policy and practice. Formulate on client needs to support new/existing product development projects to derive a clear understanding of the client’s needs and requirements through provision of subject matter expertise.
• Manage own development to increase own competencies.
• Participate and collaborate across teams.

You will be an ideal candidate if you:

• Minimum: Grade 12
• Preferred: Tertiary qualification in IT or Certificate in Business Analysis
• 5 – 8 years Functional and Business Analysis experience working within an IT environment.
• Understanding of System Architecture.
• Extensive understanding of process mapping.

End Date: March 29, 2026 

go to method of application »

Job Description

To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection. This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long-term client retention and entrenchment.

• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.

End Date: March 22, 2026

go to method of application »

Are you someone who can: 

• Engage customers in a positive and professional manner by being helpful  
• by living up to our brand promise of “How can we help you?” at all times 
• Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions  
• Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms 
• Fulfil transactions above set benchmarks while delivering exceptional service 
• Manage leads, referrals, and customer follow-ups within agreed turnaround times 
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance 
• Always conduct yourself in an ethical and professional manner 
• Take accountability for personal performance, learning, and career development 
• Stay informed on product offerings, systems, and industry developments 
• Contribute to team success and adapt to changing customer and business needs 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

You will be an ideal candidate if you possess the following: 

• Strong understanding of FAIS, TCF principles, and regulatory compliance 
• Proven ability to meet sales, service, and customer experience targets 
• Must not be an unrehabilitated insolvent 

End Date: March 24, 2026 

go to method of application »

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Requirements

• Grade 12 (Required)
• Certificate (NQF 5), it must be commercial related and complete

End Date: March 18, 2026

go to method of application »

Are you someone who can:

• Pro-actively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build and manage stakeholder relationships to enable operational success.
• Maintain strong internal partnerships that support Private Bankers and enhance client satisfaction.
• Contribute to a culture of service excellence, which builds positive relationships and provides
• opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you have:

• Relevant Bachelor’s Degree – NQF 7, FSCA‑approved.
• Examples: Finance, Economics, Investment Management, Financial Planning, Business Management.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
• Experience - 3 to 5 years’ experience within a Sales/Service area in a financial service environment.

End Date: March 25, 2026 

go to method of application »

Are You Someone Who Can

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
• Signed off on FAIS categories

End Date: March 21, 2026

go to method of application »

Are you someone who can:

• Leverage and manage existing Independent Financial Advisory relationships
• Establish and onboard new Independent Financial Advisor relationships
• Achieve Invest, Insure and other business sales targets.
• Build and manage a dynamic team of Business Management and Servicing Consultants.
• Provide insight into internal product requirements.
• Keep abreast of the competitor landscape.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate service and solutions to the Independent Financial Advisor.
• Maximize Business Portfolio and cross sell opportunities and strengthen client relationships.
• Translate sales strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and controls to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Monitor costs, benefits per channel.

You will be an ideal candidate if you have:

• A relevant degree in commerce or a related field.
• National certificate in Certified Financial Planning (CFP).
• Client centric with an entrepreneurial flair.
• Have a proven sales and management track record.
• The ability to build enduring client relationships.
• The ability to build, manage and motivate a team of Business and Servicing Consultants.
• The relevant Class of Business training  
• Experience in and working with Group Risk, Individual Life and Investment products.
• At least 10 years’ experience in the financial services industry.
• Have good attention to detail.
• Are curious, innovative, passionate, and willing to learn.
• Have an RE5
• Willing to travel locally.

End Date: March 28, 2026

go to method of application »

Are you someone who can:

• Leverage and manage existing Independent Financial Advisory relationships
• Establish and onboard new Independent Financial Advisor relationships
• Achieve Invest, Insure and other business sales targets.
• Build and manage a dynamic team of Business Management and Servicing Consultants.
• Provide insight into internal product requirements.
• Keep abreast of the competitor landscape.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate service and solutions to the Independent Financial Advisor.
• Maximize Business Portfolio and cross sell opportunities and strengthen client relationships.
• Translate sales strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and controls to track progress.
• Comply with governance in terms of legislative and audit requirements.
• Monitor costs, benefits per channel.

You will be an ideal candidate if you have:

• A relevant degree in commerce or a related field.
• National certificate in Certified Financial Planning (CFP).
• Client centric with an entrepreneurial flair.
• Have a proven sales and management track record.
• The ability to build enduring client relationships.
• The ability to build, manage and motivate a team of Business and Servicing Consultants.
• The relevant Class of Business training  
• Experience in and working with Group Risk, Individual Life and Investment products.
• At least 10 years’ experience in the financial services industry.
• Have good attention to detail.
• Are curious, innovative, passionate, and willing to learn.
• Have an RE5
• Willing to travel locally.

End Date: March 28, 2026

go to method of application »

Role purpose

• To support the implementation of the Consumer Education (CE) strategy. The role includes project management, staff training and development, stakeholder management, monitoring and evaluation, content development and reporting.

​​​​​​​Key responsibilities

Strategy Implementation and Project Management

• Identify opportunities for campaigns, services, and distribution channels in line with the Consumer Education strategy and ensuring compliance with relevant regulations.
• Work closely with internal and external enablers and vendors, to ensure successful implementation of campaigns and projects. 
• Project manage specific initiatives within the CE programme.  Develop full scale project plans, including progress tracking and data capture, timelines, project tasks and resource requirements, and leading regular check in meetings.
• Monitor business and consumer environments to understand educational needs and identify the need for new program offerings.
• Innovate and identify knowledge gaps and opportunities to develop what is needed to support the consumer education objectives.

Staff training and development

• Identify staff training needs and work with external service providers to develop training content for staff.
• Oversee implementation of staff training, including training logistics in support of Consumer Educators and other identified and approved parties, including the availability of necessary instructional materials.

Stakeholder Management

• Collaborate with the rest of business to understand the consumer education needs and actively seek opportunities for collaboration across the FirstRand Group.
• Initiate contact with targeted networks to source consumers for financial education purposes as well as to solicit referrals from past participants.
• Manage relationships with umbrella bodies, who play a strategic role in providing access to consumers and/or who contribute to the discourse on Consumer Financial Education.
• Represent the bank at industry bodies. 

Administration, Data Management, Monitoring and Evaluation

• Process Oversight by maintaining and standardizing consumer education workflows across channels (i.e., workshops, ATL, digital and social media)
• Data Management that includes collection, validation, and securely storing participant data, ensuring accuracy and segmentation for compliance reporting.
• Implement data collection and assessment processes to assess the effectiveness of consumer education projects.

Records Management

• Keep auditable records of enrolments, completions, training hours, and outreach activities for verification purposes.
• Work closely with the bank’s monitoring and evaluation partner to support the implementation of the M&E Framework across all CE initiatives. 
• Implement data collection processes that maintains the integrity of data.
• Ensure compliance with POPI and any other relevant legislation.
• Ensure staff and service providers are able utilise data collection tools for its intended purpose.
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Content Development

• Proactively identify new content and/or changes to existing content. 
• Work closely with internal Subject Matter Experts and vendors to develop accurate, high quality and consumer friendly content for use across all CE delivery channels. 
• Oversee and manage the development of content and integration of content into existing content repositories. 

Reporting

• Analyse, record and measure impact based on defined outcomes and success criteria post the learning solution according to business framework and practice standards.
• Prepare management reports and compliance reports to report return on expectation and investment.
• Prepare monthly project reports and contribute to the drafting of compliance reports.

Qualifications and Experience

• Minimum qualification: Grade 12
• Preferred qualification: A relevant bachelor's degree
• Experience: 4 - 5 years relevant experience in Consumer Education, and Training
• Facilitation skills within Consumer Education will be advantageous.
• At least 4 -5 years relevant experience within Project Management is essential
• Driver's license and own reliable vehicle
• Willing to travel as/when business requires.

End Date: March 26, 2026

go to method of application »

Job Description

• Responsible for the specification, product selection, and design of infrastructure components required to implement a defined system architecture.\
• This role supports the translation of business requirements into technical solutions by applying established architectural standards and guidelines.
• The Systems Architect collaborates with stakeholders to ensure that infrastructure designs are fit-for-purpose, cost-effective, and aligned with enterprise architecture principles.
• Work is performed within clearly defined parameters, with guidance from senior architects and subject matter experts.

Are you someone who can:

• Develop and implement strategic goals for managing and maintaining systems and software.
• Create end-to-end integrated systems and review new and existing system designs.
• Ensure systems are secure and protected from breaches.
• Perform regular maintenance and updates to keep systems running smoothly.
• Work closely with stakeholders to understand their requirements and ensure the system meets their needs.
• Provide technical support and guidance to other IT personnel.
• Design scalable API-first and event-driven architectures
• Lead Architecture governance and security reviews
• Design custody solutions using Azure Key Vault Managed HSM
• Has expertise in blockchain architecture and distributed ledger systems
• Design secure wallet and custody solutions

You will be an ideal candidate if you have experience in:

• Enterprise solution architecture for distributed and microservices systems
• High availability, fault tolerance, and performance engineering
• Cloud-native architecture patterns and service orchestration
• Integration architecture for hybrid enterprise ecosystems
• System reliability, scalability, and resilience design
• Architecture for token issuance, transaction flows, and smart contract ecosystems
• Integration of blockchain nodes with enterprise backend systems
• Secure transaction signing and custody workflows
• Compliance-aware blockchain architecture
• Blockchain infrastructure deployment and node management
• Hardware-backed key generation, storage, and lifecycle management
• Secure private key custody for blockchain wallets
• Integration of Node.js applications with Azure HSM services
• Cryptographic signing workflows and key isolation strategies
• Role-based access control and key governance
• Secure API communication with HSM-backed services
• High-availability and disaster recovery strategies for key infrastructure
• Advanced Node.js development for high-performance backend services
• Asynchronous and event-driven system design
• REST and GraphQL API architecture
• Secure service-to-service communication
• Real-time messaging and streaming integrations
• Database architecture (relational and NoSQL)
• Authentication and authorization frameworks
• Backend performance optimization
• API gateway and service orchestration design
• Enterprise integration patterns
• Message queues and streaming platforms
• Blockchain-to-enterprise system interoperability
• SDK integration and third-party platform connectivity
• Containerization and orchestration platforms
• Infrastructure automation and CI/CD pipelines
• Monitoring, logging, and observability systems
• Scalable deployment and operational design
• Secure architecture design and threat modeling
• Cryptographic best practices and key lifecycle management
• Identity and access management frameworks
• Compliance and regulatory security standards

End Date: March 28, 2026 

go to method of application »

Job Description

• To collaborate with business stakeholders in delivering financial guidance and support that enhances operational effectiveness.
• Execute financial services in line with agreed standard operating procedures, ensuring accurate processing, reporting, and compliance within established frameworks.
• By applying sound financial practices, identifying improvement opportunities, and implementing robust controls and processes, the role enables informed decision-making and contributes to achieving overall business objectives.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
• Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Establish and manage a high level of organisational cooperation in order to ensure a professional service delivery.
• Identify and recommend improvements to accounting and reporting processes.
• Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices. Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
• Participate in special projects and ensure project delivery through providing effective finance advice and support.
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Keep abreast of learning opportunities and changing trends in your business environment.

End Date: March 22, 2026 

go to method of application »

• We are looking for a Credit Head to lead, execute, and continuously refine the Credit Risk strategy in alignment with the organisation’s credit ethics and broader business objectives. This role is accountable for optimising the return on capital employed by ensuring prudent credit risk management practices, maintaining portfolio quality, and enabling sustainable growth.
• Provides strategic direction, oversees credit governance frameworks, and ensures effective risk mitigation across all credit portfolios. This includes influencing policy, guiding cross-functional teams, and leveraging data-driven insights to balance risk and reward, while supporting business agility and resilience in a dynamic operating environment.
• Identify potential financial risk that the annual business plan might bring about and ensure measures are taken to manage that risk against the financial expenditure budget.
• Create, analyse and interpret budget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area.
• Monitor revenue growth for applicable income streams.
• Determine targets for revenue growth Identify and implement on opportunities for revenue growth.
• Contribute to the development of larger overall area budget.
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer-term financial resource requirement plan for the area of responsibility.
• Present the business case to motivate for financial resources.
• Analyse and develop implementation plan against the forecasted financial budget.
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs.
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums.
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximising service and/or product offerings and building relationships.
• Ensure that the customer is at the centre of the business philosophy, operations and ideas.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards.
• Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand.
• Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner Implement service delivery and efficiency models.
• Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first Introduce best practice customer service solutions and efficiency models.
• Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
• Creates risk awareness and manages audit findings Participate in Group risk forums where required and cascades relevant information through team.
• Ensure integrated view and reporting of relevant business information.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes Ensure reporting of identified inconsistencies or opportunities.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Understand the competency and skills sets to be mastered to ensure personal and employee development and performance.
• Identify development needs and select effective solutions to address own and employee development needs to facilitate improvement of self and team.
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
• Create an environment conducive to cross-functional skills transfer.
• Keep abreast of learning opportunities, changing products and trends.
• Provide guidance, share knowledge and expertise and guide employees to find their own solutions.
• Share constructive feedback that motivates others to grow.
• Manage performance of team or teams in areas of responsibility against expected individual and team delivery targets.
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.
• Build team succession plans for roles in own area and influence resource planning.
• Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture.
• Implement people resource planning in line with delivery and performance objectives within budget and in partnership with specialised areas.
• Implement talent management practices in line with HR policies and procedures.
• Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives.
• Ensure that skills are transferred in specific function.
• Ensure implement employment equity plan target achievement in all recruitment and employee movement activities Identify current and future human capital needs and skills requirements.
• Ensure relevant resolution of conflict and respond to any complaints or concerns.
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived.
• Influence the understanding and adoption of the organisational strategic direction.

Qualification and Experience

• Minimum qualification: Bachelor’s degree in Actuarial Science, Mathematics, or related qualification  
• Preferred qualification: A relevant Honours degree 
• A minimum of 6–8 years in Credit Risk Data Analytics, with proven ability to manage and execute credit risk strategies.
• At least 4–5 years’ profit and loss leadership experience at a strategic level, including budgeting, forecasting, and financial performance management.
• Strong background in analysing and managing financial and credit risk within a corporate environment.
• Solid understanding of credit risk principles, return on capital, and corporate credit ethics.
• Knowledge of compliance, governance, legislation, and industry risk‑management standards.
• Proven experience in leading, developing and managing team performance, including succession planning and capability building.
• Advanced analytical and quantitative capability, with strength in interpreting complex financial and operational data.
• Ability to identify opportunities for revenue growth and drive cost‑efficiency initiatives.

End Date: March 21, 2026

go to method of application »

Are you someone who can:

• Collaborate closely with relevant coverage teams and FNB product houses to identify funding opportunities
• Understand and stay close to the needs, demands, perceptions and lending behaviours of a client portfolio to ensure successful deal origination
• Understand key competitors, global trends, sector dynamics and key macro environmental forces to analyse and identify Bank-wide opportunities and challenges. This includes participation and involvement with industry/regulatory forums (where relevant)
• Understand the critical micro-environmental impacts and relationships i.e., client performance trends, financial data, debt profile, gearing, projected cash flows, operations to identify and persuade stakeholders to adopt differentiated funding solutions e.g., acquisition and empowerment financing
• Analyse financial statements in depth and calculate debt carrying capacity and optimal funding structures
• Understand the Bank’s credit policies and lending criteria and be confident to present to a national credit committee and to debate sustainable levels of debt and debt carrying capacity for prospective clients with the committee
• Formulate solutioning approaches where considerations will include client requirements, regulations, internal risk frameworks, pricing, term and funding mechanisms
• Have strategic discussions about business and industry at group CFO and CEO level

You will be an ideal candidate if you:

• Have a minimum of a relevant BCom Degree in Law, Accounting, Commerce, Finance or related (Qualified CA preferred)
• Have a minimum of 5 years leveraged finance and dealmaking experience, with an existing network in the private equity industry
• Can interpret financial statements and financial ratios
• Can build complex financial forecast models in Excel

End Date: March 25, 2026

go to method of application »

Are you someone who can:

• To provide efficient and effective administration support to financial advisors ensuring more customers and more to customers, whilst mitigating risk by ensuring segregation of duties.
• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Conduct follow ups with service providers and ensure close out of relevant actions.
• Ensure first time resolution of customer queries or complaints.
• Take ownership of any requirements and follow up on queries escalated to other areas to ensure delivery on agreed timelines and Service Level Agreements.
• Find opportunities to improve internal processes that impacts service levels and customer satisfaction within area of accountability.
• Build on product knowledge and customer service based on feedback and guidance from relevant stakeholders.
• Establish relationships with relevant individuals and departments to deliver on work expectations.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Execute own work in accordance with the organisational values and code of ethics.
• Adhere to required governance and compliance standards and escalate potential risks for investigation as and when required.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to.
• address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Keep abreast of learning opportunities, changing products and trends.
• Contribute to teamwork and inclusivity by working together to achieve team goals.

You will be an ideal candidate if you:

• Have a minimum of a NQF Level 6 qualification and Matric Certificate (National Senior Certificate)
• Have 5 years’ financial advisory experience
• Excellent organisational and multitasking skills.
• Strong understanding of financial principles and regulatory requirements.

End Date: March 19, 2026 

go to method of application »

Role Purpose:

• To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.

Are you someone who can: 

• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
• Identify and utilize opportunities for revenue growth to deliver on sales targets.
• Provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
• Participate in planned activities that are appropriate for own development.
• Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Prevent wastage and identify process improvements to contain and reduce costs.

You will be an ideal candidate if you: 

Relevant NQF7 Level Degree in Finance, Economics or Accounting.

• Completed RE5 qualification.
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth
• Management, and client facing environment.
• Full understanding of money management principles

End Date: March 26, 2026

go to method of application »

• As part of our Personal and Private IT Team, you will be surrounded by unique talents, diverse minds and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Develop, enhance and maintain backend applications using C#/.NET Core and SQL
• Deliver clean, maintainable, and testable code following best practices and coding standards
• Design and implement RESTful APIs, microservices and integration layers
• Participate in solution architecture discussions and contribute to technical design decisions
• Translate business requirements into robust technical solutions
• Implement unit testing, integration testing and automated testing
• Collaborate with cross-functional teams and mentor junior developers
• Contribute to DevOps practices including CI/CD pipelines, containerization and cloud deployments

You will be an ideal candidate if you:

• 6–10 years software development experience
• Strong expertise in C#, .NET Framework and .NET Core
• Strong proficiency in SQL and database management systems (e.g., MySQL, PostgreSQL, SQL Server).
• Strong understanding of relational and NoSQL databases
• Experience with cloud platforms such as Azure or AWS
• Familiarity with DevOps tooling including Git, Jenkins, Azure DevOps, Docker and Kubernetes
• Advanced knowledge of C#, .NET Core, Entity Framework and LINQ
• Understanding of microservices architecture and event-driven design
• API development and integration using REST, SOAP, JSON and XML
• Secure coding practices aligned to OWASP standards
• CI/CD pipelines, automated testing and modern software engineering practices

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field
• Microsoft .NET certifications (advantageous)
• Cloud certifications such as Azure or AWS are beneficial

We can be a match if you are:

• Curious, adaptable and passionate about building modern engineering solutions
• Comfortable working independently and within a team
• Driven by delivering quality and improving customer experiences
• Open to feedback and committed to continuous learning
• A problem solver who thrives in a dynamic environment

End Date: March 26, 2026

go to method of application »

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

End Date: March 19, 2026

go to method of application »

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

Qualification & Experience Requirement  

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organizing, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

End Date: March 25, 2026

go to method of application »

• The role requires you to be responsible for management of their function, devising implementing and providing input into the customer relationship management strategy. Strategically and operationally manage and grow a portfolio of high revenue generating clients

Are you someone who can:

• Manage a portfolio of Mortgage Origination Clients to achieve the objective of the Retails sales and Secured Lending Cluster Business units
• Achieve the Net Income return for the Business as defined in the Financial Performance Report of the Business.
• Drive an increase in average balance of specific portfolio of liabilities as defined in the Financials Performance Report of the Business.
• Manage Existing client and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base.
• Maintenance of expert knowledge on relevant legislative amendment, industry best practices and provision of proactive advise and solution to relevant stakeholders.
• Deliver exceptional service that exceeds customers’ expectations through proactive innovative and appropriate solutions.

You will be an ideal candidate if you:

• Grade 12 or NQF level 5 qualification or degree
• A minimum of 3-5 years within a sales environment, a good knowledge of the residential lending (Home loans) environment an understanding of the credit environment that impacts residential lending.
• Knowledgeable of Homeloans systems and internal banking systems such as Hogan

End Date: March 21, 2026