Vacancies at Liquid Intelligent Technologies

Role Description 

• The Senior Key Account Manager will be assigned customer accounts that sit in the Top 350 company accounts to manage. Robust account plans toachieve sales objectives will need to be delivered.
• Account plans should include the revenue potential for 1-3 years and the associated strategy to achieve this revenue.Implement commercial strategies and then execute in line with company policies.
• Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets.Present Liquid Intelligent Technology’s services and
• offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met.
• Proactively assess, clarify and validate customer requirements on an on-going basis.
• Implement a detailed sales strategy for all strategic accountsTrack and record sales activities on all accounts onSFDC.Collaborating very closely with teams from other departments within Liquid. Partner with internalcrossfunctional teams to understand customer goals and key performance metrics.Understand clients' business and generate new ideas to improve the customers’ business.Expanding the customer stakeholders beyond ICT to strategic business owners (CMO, CFO, COO,
• CEO) who own the budget and/or can influence the buying decision.
• Build trust, credibility, and client referrals.Maintain or improve account profitability bycustomizing solutions as per customer requirements.Oversee the execution of the complete sales process for all customers, including: customer request handling, customer information gathering, finalisation of product specification and selection
• and SLA negotiation and finalisation Ensure all after-sale customer queries or issues that come through sales department are properly
• handed over to customer care
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes.Resolve any issues and problems of Liquid
• customers and act as an interface between Liquid customer and the internal teams. Ensure that exceptional customer experience is achieved by
• timeously escalating interdepartmental problems.Responsible for generating leads and developing a revenue pipeline for the account for the next 1-3
• years. Accountability for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager
• Identify and establish relationships in new and existing geography and segments Provide pre-sales and after-sales assistance in bid/tender processes. Manage customer relationships with allocated and new clients. Deliver presentations and propose consultation-based solutions Keep abreast of market changes and have a
• broad understanding of Information, Communication, Cloud and Technology Services. Utilize market dynamics, competitive pressure and
• best practices to formulate new strategic account value propositions. 

Requirements

• Related University degree/Formal Technology qualification: Essential   
• In-depth knowledge of the ICT technology environment asregards Cloud, Cyber Security, Layer Two services, etc:Essential   
• 8 years sales experience in KAM (Manufacturing, Logistics, Hospitality):Essential   
• All Appointments are subject to the Labour Legislation in the respective country:Essential   

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Role Description

• The Senior Key Account Manager will be assigned the company’s top customer accounts to manage. Deliver robust account plans to achieve sales objectives. The account plan should include the revenue potential for 1-3 years and the associated plans to achieve this revenue.
• Implement commercial strategies and then execute in line with company policies. Generate and maintain opportunity pipeline and credible business revenue 
• forecasts order to meet sales targets.Present Liquid Intelligent Technologiess services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met.Proactively assess, clarify and validate customer requirements on an on-going basis.
• Implement a detailed sales strategy for all strategic accounts.Track and record sales activities on all accounts on SFDC.Collaborating very closely with teams 
• from other departments within Liquid. Partner with internal cross-functional teams to understand customer goals and key performance metrics.Understand clients' business and generate new ideas to improve the customers’ business.
• Build trust, credibility, and client referrals.Maintain or improve account profitability by customizing solutions as per customer requirements.Oversee the execution of the complete sales process for all customers, including: customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation and finalisation
• Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care.Ensure all support departments are 
• adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes.Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams.
• Responsible for generating leads and developing a revenue pipeline for the account for the next 1-3 years. Accountable for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager Identify and establish relationships in new and existing geography and segments
• Provide pre-sales and after-sales assistance in bid/tender processes.Manage customer relationships with allocated and new clients.Deliver presentations and propose 
• consultation-based solutions.Keep abreast on the market changes and have a broad understanding of Information, Communication, Cloud and Internal All Employees
• Technology Services. Utilize market dynamics, competitive pressure and best practice to formulate new strategic 
• account value propositions.

Requirements

• Related University degree: Essential
• 8 years enterprise sales experience: Essential
• Business Acumen: Essential 
• Proficient in MS Office: Essential
• All Appointments are subject to the Labour Legislation in the respective country.

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Role Description

•  The Senior Key Account Manager will be assigned the company’s top customer accounts to manage. Deliver robust account plans to achieve sales objectives. The account plan should include the revenue potential for 1-3 years and the associated plans to achieve this revenue.
•  Implement commercial strategies and then execute in line with company policies. Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets.
• Present Liquid Intelligent Technologies services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met. Proactively assess, clarify and validate customer requirements on an on-going basis.
•  Implement a detailed sales strategy for all strategic accounts Track and record sales activities on all accounts on SFDC.
• Collaborating very closely with teams from other departments within Liquid. Partner with internal cross-functional teams to understand customer goals and key 
• performance metrics. Understand clients' business and generate new ideas to improve the customers’ business. Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements. Oversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation and finalisation.Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes. Resolve any issues and problems of 
• Liquid customers and act as an interface between Liquid customer and the internal teams. Responsible for generating leads and developing a revenue pipeline for the 
• account for the next 1-3 years. Accountable for executing a gap plan if the revenue pipeline does not meet the assigned budget set for each Senior Key Account Manager Identify and establish relationships in new and existing geography and segments Provide pre-sales and after-sales assistance in bid/tender processes
• Manage customer relationships with allocated and new clients Deliver presentations and propose consultation-based solutions. Keep abreast on the market changes 
• and have a broad understanding of Information, Communication, Cloud and Internal All Employees Technology Services. Utilize market dynamics, competitive pressure and best practice to formulate new strategic account value propositions. 

Requirements

• Related University degree: Essential
• 8 years enterprise sales experience: Essential
• Business Acumen: Essential
• Proficient in MS Office: Essential
• All Appointments are subject to the Labour Legislation in the respective country

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Role Description

• Compile and Drive the strategic plan to advance the assigned segments strategic goals and objectives and to promote revenue, profitability and growth. Manage multiple business priorities concurrently while delivering on the business-as-usual requirements of the company. Develop an understanding of the department’s revenue contribution and or revenue influence to enable granular tracking of quarterly targets.   
• Develop an understanding of the department’s cost structures to enable granular tracking of OPEX and CAPEX.   Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.   Understand and operationalize the complexities of the companies operating model to focus on quarterly and annual objectives.  
• Assisting internal teams to achieve and exceed customer satisfaction measurements. To provide leadership of the sales team, to recruit, develop, coach, mentor & retain individuals to ensure a motivated sales team to meet and exceed sales targets. Evaluate performance of employees for compliance with established plans and objectives of the company and contributions in attaining sales and strategic objectives.  
• Review group policy matters and ensure they are Implemented specific to the segment. Relationship building with stakeholders at a high level. Drive new business development within the relevant segment using account planning as a basis. Lead a collaborative culture based around cross-functional teamwork, pursuit of excellence and customer first focus. Provide accurate monthly sales forecasts and program updates, while ensuring that pipeline/funnel development activities aligns with sales strategy and business objectives.
• Develop portfolio plans for the segment to achieve annual target. Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement. Lead team directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods to create a partnering concept to build solutions.  
• To understand trends and market dynamics in the vertical segments in the portfolio to enable positive opportunity engagements with customers and potential customers. Engage in key or targeted customer activities. EnsureEnsure detailed account plans for relevant sales segment to identify and manage the customer strategically and ensure long term profitable relationships for both parties.  
• Champion continuous improvement across the business unit. Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs. Manage defined Sales Cadence including but not limited to Logging of opportunities and opportunity management, commitment of opportunities and management thereof to ensure accurate forecasting for LTSA. Use Salesforce.com as the tool to ensure accurate qualification and forecasting of the account pipeline. Achieve the current defined ACV and TCV and revenue targets   
• Maintain current revenue run-rate business within the established account portfolio. Oversee operations to include evaluating operating and financial performance   
• Provide accurate monthly sales forecasts and program updates, while ensuring that pipeline/funnel development activities align with sales strategy and business objectives. Undertake key client and prospect engagement, where appropriate, to support team and business unit objectives. 
• Develop and implement a strategic sales plan with a view to retain and grow revenue within existing and new customers. Pro-actively liaise with other company functions (e.g. product management / marketing / finance / operations and other OpCo’s across the group) aimed at maximizing profitable revenue growth and customer satisfaction.  
• Establish resilient relationships at Senior Management and Executive level with our Strategic Clients and/or decision makers. Engage with the marketing team to position LTSA in the market.  
• Leverage technology, manage and support the sales and external partnering processes. Establish strategic partnerships in the Industry. Work closely with internal teams - technical, commercial, product management and other OpCo’s, support teams to ensure close link between customer requirements and our ability to deliver excellent service.  
• Display leadership skills and thus can motivate the team to achieve synergy .Drive the Performance Management process and ensure clear understanding within the Enterprise sales segment.  Embed Coaching management in the business by conducting coaching sessions and sourcing formal training if required.  
• Identify "Talent" by analysing KRA-ratings and participating in next line’s career development interviews.  Monitor and advise on poor Performance Improvement Plans (PIP's) for poor performers together with line managers.  Develop detailed annual succession plans for the respective area/s for Talent roles and ensure traction  
• Monitor effectiveness of training interventions and adjust where required. Plan resources for own business unit to meet recruitment demands. Oversee key hiring and talent development programs. SupportingSupporting the development of a healthy internal culture that retains key employees and encourages their professional development  
• Optimize employee performance through setting clear performance expectations and conducting objective and regular performance reviews. Ensure the teams engage with external and internal customers to ensure high level of quality support is provided. Ensure an in-depth analysis of all segments is conducted to provide KAMs, SM’s and Execs with trends found and suggest methods to counter these. Ensure weekly reports are provided to all Exec’s on all successful and unsuccessful cross and upselling opportunities. Ensure Team is provided with adequate technical sales support throughout the sales process from the sales support and solutions team.  

Requirements

• Relevant Degree (or equivalent), Relevant channel experience in sales and track record of achievement: Essential
• 8 years’ experience in  channel sales management   specifically on channels: Essential
• 5 years' Experience in channel sales management in the South African telecommunications industry or  More than 6 years of relevant leadership and employee motivation experience: Essential
• Experience in strategic sales planning and execution: Essential
• Experience in developing and implementing new strategies and procedures: Essential 
• Proven track record in sales channels: essential
• Proven track record in managing a Sales Team on channels: Essential
• All Appointment are subject to the Labour Legislation in the respective country

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Role Description

• Create and update the planning, design and implementation of IP Metro and Access infrastructure to meet the deployment of products/services within required timelines. This includes detailed low-level design on IP Access and service implementations. The IP Metro and Access infrastructure/services includes: Service Provider Metro/Access includes MPLS MPE (Metro Provider Edge), APE (Access Provider Edge), Access switches and routers.Access routers for Layer 2, Layer 3 including the service constructs, configuration and architecture of services includes Metro Ethernet and VPN (Virtual Private Network). 
• Create and update IP design and configuration templates for new and existing deployments of Metro and Access infrastructure and services. Work with internal teams, contractors and outsourced vendors to produce the most efficient way to implement IP solutions and services. Ensure that any IP documents remain the intellectual property of LTSA and updated timeously. Provide tools and systems to generate reports to analyse the IP Capacity of links and device resources.  Design, plan and implement upgrades to meet Metro and Access capacity requirements to avoid Stop Sales and degraded performance as a result of Capacity issues. 
• Provide tools and systems to generate reports to analyse the IP Availability of links and device resources. Design, plan and implement upgrades to meet the high availability and SLA of IP customer services. Implement remediation measures to address all IP design related failures and to avoid repeat failures due to availability issues. Plan all new IP services and Metro and Access infrastructure activities while ensuring intellectual property (processes and systems) remain the ownership of LTSA.  
• Work with IT, out-sourced vendors, contractors and internal planning teams to ensure LTSA has the capability of planning on all IP planning systems. Support the transformation from existing to new optimised processes and systems to meet faster IP planning, installation and service provisioning. Create and update IP design and configuration templates for new and existing deployments of Metro and Access infrastructure and services. 
• Work with internal teams, contractors and outsourced vendors to produce the most efficient way to implement IP solutions and services. Ensure that any IP documents remain the intellectual property of LTSA and updated timeously. Provide tools and systems to generate reports to analyse the IP Capacity of links and device resources.  Design, plan and implement upgrades to meet Metro and Access capacity requirements to avoid Stop Sales and degraded performance as a result of Capacity issues. 
• Provide tools and systems to generate reports to analyse the IP Availability of links and device resources.  Design, plan and implement upgrades to meet the high availability and SLA of IP customer services. Implement remediation measures to address all IP design related failures and to avoid repeat failures due to availability issues. Plan all new IP services and Metro and Access infrastructure activities while ensuring intellectual property (processes and systems) remain the ownership of LTSA.  
• Work with IT, out-sourced vendors, contractors and internal planning teams to ensure LTSA has the capability of planning on all IP planning systems. Support the transformation from existing to new optimised processes and systems to meet faster IP planning, installation and service provisioning. 
• Work with internal and external teams to support IP revenue generating & revenue assurance activities. Working with Sales & Solution Architects to create customised IP solutions and vet complex IP solutions and provide recommendations.Assist Service Delivery with standard and customised IP solution planning and configurations. Ensure standard IP product configuration templates are available and updated. Ensure ability to model devices & plan IP services on LTSA systems. 
• Support Service Delivery IP planning and delivery of services.Recommend, design and implement IP provisioning processes and systems to ensure quicker service delivery. Provide initiatives and continuous improvements in the design and planning of Metro and Access network to improve customer experience. Support implementation of integrated plan and optimisation projects to enhance revenue, capacity, growth initiatives. 
• Support the One Network initiative. Integration of AS30844 and AS36937 Networks. (Autonomous Systems). Interact and support the LTG teams to maintain high standards across the group to ensure seamless connectivity across Africa and all other IP Points of presence. Plan, Implement and support systems and network infrastructure for layer 2 and layer 3 services. Support the service provision and operations of the IP customer services. 
• Plan and implement IP projects to optimize customer services incorporating customer improvement plans to improve customer experience. Support L2 to L3 migration activities as per project plan. Provide IP Network stability by eliminating single points of failure and reducing end of life infrastructure.  
• Work with internal and external teams to support IP revenue generating & revenue assurance activities. Working with Sales & Solution Architects to create customised IP solutions and vet complex IP solutions and provide recommendations 
• Assist Service Delivery with standard and customised IP solution planning and configurations. Ensure standard IP product configuration templates are available and updated. Ensure ability to model devices & plan IP services on LTSA systems. Support Service Delivery IP planning and delivery of services.  
• Recommend, design and implement IP provisioning processes and systems to ensure quicker service delivery. Contribute to IP Operations processes and procedures to achieve a Mean Time To Restore (MTTR) that meets or exceeds industry standards and customer Service Level Agreements. 
• Keep IP NMS systems up to date (software and inventory) and accessible for monitoring/reporting of network element status.  Liaises with IT for NMS back up. Support the IP TAC Levels to ensure quick resolution of Incidents, major events and ensure that the Root Cause Analysis (RCA) and escalations are provided within the agreed time allocated and SLA. Work with contractors and outsourced vendors. Support IP TAC/SOC/NOC operations function. 
• Support third party providers and vendors to maintain Metro and Access network performance in accordance to Industry standards and Service Level Agreements   
• Implement processes that ensures all devices operate optimally so that IP system resources eg. device CPU, Memory, are kept in line with Vendor specs. 
• People Development – Training programs, coaching sessions.Build skill level in team by providing IP knowledge transfer workshops. Motivate team members by assisting them to get their IP qualifications/certifications.Have training sessions, knowledge transfer sessions with all other verticals of LTSA and LTG teams and provide them info of the network. Review knowledge base with team regularly to keep team informed of known issues / errors, updates and Root Cause Analysis (RCA) learnings. 

Requirements

• Degree/Diploma or equivalent experience in Engineering and/or Networking.  
• Cisco Qualification CCIP or CCNP, CCIE Service Provider or Routing and Switching  
• MEF CECP 2.0 
• Juniper Qualification JNCIP or JNCIS, JNCIE Service Provider or Enterprise Routing & Switching.
• All Appointments are subject to the Labour Legislation in the respective country.