Vacancies at Maersk Line

Opportunity

This role has overall sales responsibility for customer relationships and performance of an assigned customer portfolio in a large cluster/large geographical area.

• To maintain and grow customers that are aligned to Maersk vision and growth strategy.
• To deliver volume and revenue targets in ocean and logistics for allocated customers.
•  To ensure customer satisfaction achieved in allocated customers.
•  To manage sales pipeline, segmentation, and accurate forecasting.
• To monitor performance against KPI and take corrective action where necessary.
•  To develop specialist knowledge around Reefer products and technologies allowing him / her to propose superior services to Reefer customers.

Key responsibilities

• Manage the selling process to external customers, including pricing contract negotiations.
• Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies.
• Seek to continuously improve customer satisfaction.
• Ensure adequate update of Maersk IT Systems for which s/he has responsibility including pipeline, freetime, rates, rebates, etc.
• Own the overall customer relationship for existing customers, as well as potential new customers.
• Effectively handover to Customer Service, Operations, Finance, etc. for terms and conditions agreed with customers in their contracts.
• Actively engage Customer Service and operations into the customer relationship to ensure customers know relevant contact points in case of service failures.
• Provide service support and claims resolution for extraordinary issues
• Supervise timeous and correct payment of rebates agreed.

Skills required

• Prospects for new logistics accounts or opportunities.
• Grows and up-sells logistics services to existing accounts, focusing on growth and profitability.
• Successfully manages negotiation process.
• Builds strong and lasting relationships internally and externally.
• Understands customer drivers, needs and requirements.
• Is a team player who understands the trade-offs required at times in the reefer segment.
• Strong results focus.
• Strong reefer market and product knowledge advantageous.

go to method of application »

Opportunity

Are you detailed-oriented, analytical and would like to be part of a value driven, commercially oriented international environment where we enable global trade every day. Looking for a new challenge with a truly global company? This might be the right opportunity for you! We are looking for a new Finance Operations Agent to join our Finops team in Durban.

The FINOPS agent is accountable to drive CX L&S FINOPS performance in the Area and ensure that there is a constant balance of focus and performance across customer, user experience, efficiency, control and cost of operating FINOPS.

What We Offer:

• At Maersk we believe that a long-term successful career happens when there is a match between what you are passionate about, what you are good at and what is needed by our business.
• A successful career will include a variety of experiences that stretch you, bring you out of your comfort zone and offer you an opportunity to learn and grow in ways that also build our business.
• Attractive package with benefits to reflect candidate's skills and experience

Key Responsibilities:

• Ensure timely and accurate job costing done for specific clients.
• Ensure revenue recovery for cost incurred
• Close collaboration with GSC colleagues on SCM billing
• Analyze profitability at shipment/job level
• Investigate loss-making business with the BCO and address root causes
• Follow up with CX agents for timely feedback on GP/CM1
• Work with CX teams to clear queries
• Identifying and flagging upstream issues impacting job costing and financial transparency with the relevant stakeholders
• Review customer and product trends with respect to financial results
• Derive and follow through on actions based on monthly review
• Support leadership with relevant data to make business decisions
• Provide monthly accruals for both sales and purchase orders at product level
• Identify and initiate improvement areas in close coordination with FinOps CI SME
• Work closely with business control to ensure the systems work for us to keep processes lean and clean
• Accurate and timely report(unbilled/late billed/loss making) as required by management
• Maintenance and validation of rate filing on Cashbox and as required
• Close collaboration with local and offshore teams to deliver on KPIs

Who We Are Looking For:

• Bachelor's degree in Finance, business or related fields
• 3 years experience
• Financial acumen
• Analytical mindset
• Advance Excel skill
• Attention to details
• Solution driven
• Accountability
• Ability to work within tight deadlines
• Self-managed and can work independently
• Team player, can act with teams regionally, locally as well with the GSC
• Excellent communication and interpersonal skills, strong integrity
• Experience working in a challenging, fast paced and changing environment dealing with a lot of different tasks at the same time
• High learning curve and ability to work under pressure to meet tight deadlines.
• Supply Chain Management or Freight Forwarding Experience is a plus.