Vacancies at Tracker Connect (Pty) Ltd

KEY DUTIES AND RESPONSIBILITES:

• Fleet Operations Management
• Develop and implement fleet management policies, procedures, and best practices.
• Oversee the day-to-day operations of the fleet, ensuring vehicles are available and operational when needed.
• Optimize vehicle utilization to minimize downtime and maximize efficiency.
• Schedule and coordinate regular maintenance and repairs for all vehicles.
• Maintain accurate maintenance records for each vehicle within standard operating procedures (SOPs).
• Ensure vehicles comply with all safety and emissions regulations.
• Manage and maintain effective relationships with maintenance providers and suppliers.
• Evaluate and recommend vehicle purchases and replacements as and when required.
• Co-ordinate the disposal of older vehicles through sales or auctions in line with SOPs.
• Negotiate and manage vehicle acquisition contracts in collaboration with other internal support functions.
• Monitor and control fuel consumption and costs, implementing corrective actions where needed.
• Implement and drive consistent fuel-efficient driving practices for departments utilising vehicles.
• Manage fuel card programs and fuelling processes in line with compliance and SOP measures.
• Enforce strict adherence to all relevant safety policies and procedures.
• Monitor driver performance and compliance with regulations and implement corrective action where required.
• Address driver concerns and issues.
• Implement safety training programs for drivers.
• Stay up-to-date with industry safety standards.

Vehicle Management

• Implement optimal telematics systems for vehicle monitoring purposes.
• Generate reports on fleet performance, maintenance, and costs and share insights with relevant stakeholders.
• Use data to make informed decisions and improvements on all fleet related matters.
• Implement internal controls for Tracker Fleet Department.
• Handle accident reporting and investigations according to policy standard and SOPs.
• Ensure the fleet's strict compliance with all insurance requirements.
• Evaluate and adopt alternative fuel options when feasible.

Continuous Improvement and Compliance

• Develop and implement emergency response plans for accidents or breakdowns.
• Stay current with laws and regulations related to fleet management.
• Ensure all vehicles and drivers are compliant with applicable laws.
• Stay informed about advancements in fleet management technology.
• Implement technology solutions to improve fleet efficiency and safety.
• Maintain accurate records of vehicle registrations, inspections, and licenses.
• Keep records of maintenance, repairs, and vehicle history.

Financial Management

• Participate in developing fleet management initiatives and optimisation strategies to drive performance and cost containment.
• Responsible for determining relevant best practices to create efficiencies in every process.
• Participate in preparing monthly OPEX and CAPEX budgets on behalf of the division for Executive review.
• Manage and control the department’s relevant cost centres to ensure alignment to Trackers revenue and efficiency objectives.
• Contain costs while maintaining high levels of impact and performance.
• Develop best practices to achieve the larger Operational financial goals.
• Demonstrate a keen commercial understanding of the strategic financial objectives of Tracker and advise senior leaders accordingly on financial matters related to Fleet Management initiatives.
• Responsible for ensuring that monthly expenses are managed, and excessive costs are investigated.
• Responsible for overseeing accountability for wastage, theft and non-compliance.
• Responsible for overseeing that all company assets are managed and maintained to the company’s standards.
• Constant negotiating with suppliers and partners (of products and services) for acceptable pricing.

Stakeholder Management and Influence

• Manage relationships to ensure mutually beneficial working conditions across Tracker departments.
• Build and sustain successful relationships with senior level representatives of relevant partners in the interest of maximizing growth opportunities for Tracker.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist Tracker departments in the achievement of their strategic objectives.
• Implement and maintain relevant processes to measure customer satisfaction with Fleet Management services provided and ensure improvements are implemented where needed.
• Negotiate and manage contracts with suppliers, including vehicle dealerships and maintenance providers.
• Ensure cost-effective and reliable service from vendors.

People Management

• Responsible for empowering staff coupled with creating appropriate accountability expectations and performance management initiatives.
• Manage with authenticity and integrity.
• Responsible for overseeing relevant employee recruitment, performance evaluation, promotion, retention and termination activities.
• Analyse shortfalls and arrange training to improve technical skills where required.
• Ensure that employee grievances are addressed and build a positive working environment for employees.
• Responsible for overseeing that all staff follow department policies and procedures.
• Responsible for development of best practices and oversee that staff adhere to achieve department goals.
• Responsible for overseeing the process of attracting and retaining talent for the department.

Minimum requirements

• Essential: A Graduate Degree in Logistics or a related field. NQF 7.
• 10 Years experience within the Fleet Management environment
• A minimum of three years’ experience at a management or supervisory level is required.
• 2 Years’ supervisory or team leader experience within a Procurement environment.
• Strong knowledge of procurement principles, practices, and regulations.
• Familiarity with sourcing and procurement software systems.

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Job description

Operational management of the deliverables

• Check the response rates hourly as they pertain to the agreed operational objectives.
• Manage the day-to-day operations in the customer service department.
• Independently assess calls on a continuous basis and implement corrective and developmental action as required.
• Manage staff attendance and take proactive measures to ensure that service levels are adhered to and optimised for excellent customer service.
• Provide expert support and advice to staff in all aspects of their tasks.
• Mentor and develop staff on a continuous basis to drive operational efficiencies.  
• Manage the team level budget to align with the overall departmental budget and take the required steps to ensure all relevant financial targets are met.
• Manage the agents’ overtime and standby on a continuous basis to ensure that we do not exceed the departmental budget and BCEA legislation.

Management and resolution of relevant customer queries

• Investigate all internal and external customer queries and respond via e-mail or telephonically for effective resolution.
• Manage the Supervisor inbox continuously.
• Respond to emails and queries as per the agreed quality and time standards.
• Handle all outstanding escalations that are flagged with the supervisor’s desk.

Investigate and Analyse trends regarding signals received

• Manage the signals to ensure that the SLA is upheld and achieved.
• Conduct analyses on the signals received to ensure that they are dealt with in the correct order without any undue delays.
• Conduct Automated Voice Machine analytics to ensure that the system is dialling all signals.
• Handle all handovers of signals from staff.
• Continuously provide mentoring to staff on the correct procedures to be implemented.
• Working closely with the Quality Assurer and Skills Coach to address all relevant training and corrective measures. 

People Management

• Contribute towards the determination of appropriate staffing requirements.
• Build the departmental teams – staff selection, development, coaching and motivating to levels of maximum potential.
• Manage staff according to company standards (appraisals, discipline, development, training etc).
• Creating and reinforcing a high-performance culture within the department.
• Responsible for the setting of employee goals and objectives that align with the departmental strategy.
• Develop staff to maximise potential including succession planning.
• Monitor staff performance including performance reviews.
• Manage staff output according to agreed KPI’s.
• Ensure regular staff meetings and alignment to strategic objectives and deliverables.
• Conduct Performance discussions and appropriate mentoring as per company guidelines

Minimum requirements

• Matric / Grade 12
• Higher Certificate in Business Management, Customer Service, Call Centre Management or a related field at NQF Level 5
• Essential: 5 (Five) years’ experience in a Call Centre or Customer Service environment.
• 2 years' experience in a supervisory level.
• Must be willing to work shifts.
• Must be aware of the consumer POPI Act
• Reliable mode of transport
• Language Proficiency (English and one or more South African official languages)