Vacancies Available at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
• Quote and contract all potential business through all available booking channels.
• Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
• Manage site inspections in conjunction with the Sales team.
• To continuously seek ways to maximise revenues and profits by up-selling facilities and services.
• Liaise with suppliers (off-site) when needed
• To ensure that function sheets are compiled accurately on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.

Requirements

What You Bring:

• Previous Groups and Special Events experience, within a luxury environment - preferred.
• Previous junior sales and reservations experience – advantageous.
• Strong verbal and written communication skills.
• Excellent computer literacy.

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Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.