Vacancies Available at ESKORT

QUALIFICATIONS

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

Key Performance Areas 

Stock Management

• Stock Ordering
• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes
•  Stock Receiving
• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix
•  Stock controlling
• Daily stock levels reporting
• Run stock depletion  reports- cashiers
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
• Always maintain high level of HACCP standards throughout the store
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.

Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

Cash Management

• Manage and assist with daily cash ups
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times

Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences. 
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration

• Manage staff clockings via ERS
• Maintan and understand the system Meat Matrix
• Manage and maintain CCTV cameras
• Ensure availability of physical security guards in store
• Manage the alarm system internally

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Job Requirements 

Qualifications 

• Grade 12 (Matric Certificate) .
• Tertiary Qualification in Accounting/ Financial Sciences.
• SAIPA, SAICA or CIMA Accreditation

Experience 

• At least 5 year’s proven work experience in Accounting.
• A minimum of 2 year’s proven experience in a Senior Accounting Role.
• Experience in the retail industry would be an advantage. 

Knowledge Required 

• Sound knowledge of Financial computer systems.
• Established proficiency in Microsoft 365 office suite with an emphasis on MS Excel at an Advanced Level.
• SAGE Evolution and Meat Matrix experience would be an advantage.
• Skills Required 
• English Proficiency (read, write and speak).
• Excellent communication skills – verbal and written.
• Proven statistical and analytical ability.
• Good interpersonal skills.
• Management and Leadership skills.
• High levels of accuracy and attention to detail.
• Able to meet weekly deadlines and work efficiently, on own or as part of a team, in a highly pressurized environment.
• Ability to prioritise work and very good organizational skills.

Key Performance Areas 

Month-end

• Analysing sales trends and reporting on figures.
• Monthly Balance sheets reconciliation.
• Expense General Ledger checks and monthend journals inculding Payroll and Assets.
• Analysing Inventory reports and reporting on figures.
• Reporting to the Financial Manager (including but not limited to Trail Balance, Income Statements, Balance Sheet and Cash Flow).

SARS

• Tax Practitioners: VAT, PAYE and Income taxation calculations

Banking

• Bank Approvals on SAGE and FNB (payments and adding of beneficiaries).

Cashflow 

• Calculate and maintain monthly cashflow forecast.
• Maintain weekly cash bank balances
• Reporting weekly cash flow figures to the Financial Manager and CFO.

Accounts Payable and Receivable Management

• Review ageing analysis on a monthly basis and liase with customers and vendors.
• Ensure that the Accounts Payable and Receivable team are adhering to daily tasks.
• Ensure that the Accounts Payable and Receivable team are replying to all queries (internally and customer-related) and are dealt with accurately.
• Motivating and leading the team in developing and following processes and efficiencies.
• Ensuring deadlines are met at all times.

Financial Audits 

• Annual External Audits (Financial statement drafting & acting as Company liaison).

Employee Management 

• Employee Recruitment – Actively involved in all team appointments.
• Onboarding and Finance Induction of new employees.
• Supervise and provide input on training and development efforts.
• Employee Relations (Discipline in the workplace).
• Performance Management.
• Employee wellness and motivation.

Ad-Hoc

• Monthly reporting on Financial performance of all Eskort Retail stores to Board of Directors and Retail Store Managers.
• Return on investment calculations for current and future retail stores.
• Assisting the Financial Manager with yearly budgets and board reporting figures.
• Assisting the Group Retail Manager with board reporting figures.
• Managing the implementation and maintenance of Company financial IT systems in Retail Stores (e.g SAGE Implementation, Point of Sale (POS).
• Identifying procedural weakness in the day-to-day running of the retail stores and putting measures in place to rectify as and when needed.
• Traveling to All Retail Stores for Audits and Risks Assessments. 

go to method of application »

QUALIFICATIONS

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

Key Performance Areas 

Stock Management

• Stock Ordering
• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes
•  Stock Receiving
• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix
•  Stock controlling
• Daily stock levels reporting
• Run stock depletion  reports- cashiers
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
• Always maintain high level of HACCP standards throughout the store
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.

Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

Cash Management

• Manage and assist with daily cash ups
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times

Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences. 
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration

• Manage staff clockings via ERS
• Maintan and understand the system Meat Matrix
• Manage and maintain CCTV cameras
• Ensure availability of physical security guards in store
• Manage the alarm system internally

go to method of application »

The purpose of the job for the ideal candidate will be –

• To play a crucial role in managing and optimising overall Company stock inventory processes and planning for all manufacturing units.
• To take full responsibility for reducing overall stock retuns in the retail operations network, to 2%.
• Overseeing the efficient handling of product returns, ensuring customer satisfaction, implementing strategies to minimise returns, constant engagement with the internal sales team and other departments within the Company.

QUALIFICATIONS:

• Bachelor's degree in business administration, supply chain management, or a related field (preferred)

EXPERIENCE:

• 4-6 years proven experience in a similar role, preferably in a manufacturing or retail environment.

SKILLS:

• Excellent organisational and communication skills.
• Attention to detail.
• Collaborate effectively internally and with cross-functional teams.
• Ability to work independantly and collaboratively in a fast-paced environment.

KNOWLEDGE:

• Strong understanding of returns management processes and best practices.
• Strong understanding of inventory managemnet proecesses.

KEY PERFORMANCE AREAS: 

1. Returns Process Management

• Develop and implement efficient processes for analysing, controlling and reporting on all returns/waste nationally.
• Ensure close collaboration with The SRC Luminate team and Clover/Vector to implement strategies to control waste and returns by region and store.
• Coordinate with various departments, including customer service, sales agents, and quality control to streamline the returns processes and resolve issues promptly.
• Maintain accurate records of returned items, reasons for return, and strategies by region and banner.
• Conduct thorough inspections of returned products to determine their condition and identify any defects or damages in collaboration with Clover and Vector.
• Develop and implement a returns management process in collaboration with Clover/Vector and SRC/Luminate to ensure sign off on store returns.
• Collaborate with the quality control team and Clover/Vector sales team to assess the root causes of returns and implement corrective actions to prevent the recurrence.

2. Stock Optimization

• Develop a robust plan to optimize the correct stock holding in all direct and indirect Distribution Centres nationally.
• Manage weekly forecasting with relevant parties.
• Manage and resolve all near dated stock items with the sales teams.

3. Customer Communication and Resolution

• Serve as the primary point of contact of authorising returned products, determine their condition, and identify any defects or damages.
• Communicate return policies and procedures clearly and effectively to consumers, helping and guiding them as needed.
• Set up weekly communication sessions to discuss and manage all returns/waste related problems and implement fixes.
• Work closely woth customer service representatives to address customer concerns and facilitate the resolution of return-related issues in a timely manner.

4. Data Analysis and Reporting

• Analyse return trends and patterns to identify areas for implementation and opportunities to reduce return rates.
• Optimize all SKU stock levels in all customer outlets and Distribution Centres.
• Generate regular reports on return metrics, including return rates, reasons for return and disposition outcomes.
• Use data-driven insights to recommend strategies for minimising returns and improving overall customer satisfaction.  

5. Supplier and Vendor Management

• Implement strategies to minimise waste/returns with all vendors and track progress daily.
• Collaborate with customers and vendors to address product quality issues and facilitate the return of defective or non-conforming items.
• Negotiate return agreements and terms with suppliers to ensure favourable outcomes for the Company.
• Monitor supplier performance and adherence to return KPI’s, taking corrective action as necessary.