Vacancies Available at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Engage in short-term planning and perform tasks against work plans as defined by team leader or the nature of work.
• Coordinate the administration for stock requests and stock control processes.
• Supervise the preparation of high-quality food items as per the approved menu and monitor quality control.  
• Provide first-line supervision and on-the-job training of all kitchen staff.
• Report equipment malfunctions to the relevant parties. 
• Ensure adherence to the Occupational Health and Safety Act 85 of 1993 in the kitchen environment.  
• Implement and maintain food safety standards and services according to relevant food legislation and South African National Standards. 
• Engage positively with stakeholders and customers (including handling customer complaints and compliments).
• Willingly address any gaps in own performance of tasks and activities against the required standard.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Diploma (NQF5) in Hospitality Management or an equivalent qualification; 
• five to seven years’ experience in a culinary, restaurant or hotel and catering environment;
• hospitality services utensils/tools/equipment usage knowledge and skill;
• hospitality services stock and inventory management knowledge and skill; and
• hospitality services reporting knowledge and skill.    

Additional requirements include:

• verbal and written communication skills;
• organisational skills;
• in-depth knowledge of the kitchen standards;
• the ability to work under pressure and in a fast-paced environment;
• excellent time management skills;
• flexibility;
• a drive for results;
• a learning focus;
• the ability to work efficiently and cooperatively in a team environment;
• a service and stakeholder focus;
• the ability to build and maintaining relationships;
• judgement and decision-making skills; 
• problem-solving skills;
• resilience; and
• a drive for results.

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Detailed description

The successful candidate will be responsible for the following key performance areas:

• Follow help desk procedures for the completion of tasks and respond to and route incoming calls in accordance with priorities and agreed service levels.
• Communicate to clients regarding the progress of requests/enquiries from receipt to closure. 
• Handle help desk-related queries and engage positively with colleagues and stakeholders on the telephone or in person. 
• Update and maintain the call management system to allow accurate recording of calls received and resolution activities. 
• Identify problems which require expertise, route them for support and escalate those that require urgent attention. 
• Continually assess client satisfaction and recommend actions for improvement where necessary. 

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Higher Certificate (NQF5) in Call Centre Operations or an equivalent qualification; and
• two to five years’ job-related experience in a call centre or customer relations environment.

Additional requirements include:

• verbal and written communication skills;
• team work skills;
• a service and stakeholder focus;
• the ability to build and maintain relationships;
• judgement and decision-making skills;
• impact and influence;
• analytical and problem-solving skills;
• resilience; and
• the ability to manage complexity and ambiguity. 

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Detailed description

The successful candidate will be responsible for the following key performance areas:

• Collect, compile and analyse IEA statistics and associated macroeconomic indicators and share findings with more senior specialists.
• Populate, process and manage data across all relevant economic indicators and disciplines within the IEA area and maintain a comprehensive and accurate database.
• Check the accuracy of data received and processed, validate source data and frequently liaise with data providers.
• Assist in special projects across the department.
• Conduct methodological research to advance the maturity and quality of the relevant economic indicators.
• Analyse and reconcile input data, statistical and economic findings with other macroeconomic statistics using advanced business intelligence tools/applications.
• Monitor and analyse the conditions affecting the economy by keeping abreast of knowledge and developments in the assigned domain.
• Apply appropriate methodological standards, guidelines and principles in executing work in line with international best practices. 
• Stay abreast of new thinking in research and statistical methodologies, considering the implications of these changes to own work area.
• Compile thorough, comprehensive and descriptive reports.
• Collaborate with external stakeholders and represent the SARB in professional settings.
• Create and deliver impactful briefings and presentations on research findings and economic analysis to internal and external stakeholders.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• an Honours degree in Economics, Statistics, Data Science and/or a related field, with some accounting background;
• two to five years of experience in the field of economic analysis, research and/or macroeconomics, microeconomics or financial economics;
• a proven track record in conducting and delivering high-quality economic analyses; and 
• proficiency in the use of Microsoft Office products such as MS Word, Excel and PowerPoint, including the ability to use tools (functions and formulas) to organise, analyse and adjust data.

The following would be an added advantage:

• the ability to program in ‘R’ and/or Python and related open-source software. 

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The successful candidate will be responsible for the following key performance areas:

• Develop and implement a project risk management framework, methodology and templates to ensure a standard approach to managing project risks across the SARB Group.
• Develop project risk quality criteria and perform quality reviews on project risk assessments done for projects outside of the executive portfolio.
• Provide project risk management input into the enterprise-wide project management framework and to the project management system(s).
• Facilitate comprehensive risk assessments regularly for wide cross-cutting portfolio risks and ensure that risk response plans are executed.
• Facilitate risk assessments for strategic initiatives and tier 1 in the executive portfolio, and ensure that risk response plans are executed.
• Monitor and ensure that risk response plans are executed by the risk owners at the appropriate time.
• Analyse and understand the SARB’s environment (internal and external) in order to support and guide the identification of risks and opportunities to enable decision making.
• Prepare presentations and reports on portfolio, programme and project risks for the relevant governance forums and committees (applies to both hub and spoke).
• Conduct onboarding training for the project management community on related risk frameworks.
• Develop risk awareness campaigns to educate stakeholders and to influence behaviour, and drive the importance of effective risk management practices within the project management community.
• Identify and coordinate project risk management training needs across the SARB Group and conduct related training.
• Analyse risk data and information on the various project risk registers to identify trends and commonalities, create qualitative risk reporting, and derive reliable business intelligence/insights for management to enable decision making.
• Communicate risk management strategies and the importance of adhering to risk management policies throughout the SARB Group.
• Work closely with project management stakeholders to provide support and information for the various project-related forums, meetings and steering committees.
• Consolidate, maintain and report on project risk issues for the SARB Group.
• Research and benchmark leading risk management processes and developments, and propose improvements accordingly.
• Drive a positive culture within the division and department.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• at least an Honours degree in Auditing, Project Management or Risk Management, or any other relevant NQF 8 degree; and
• at least 8–10 years of relevant and practical experience in the auditing, project management or risk management field.

Additional requirements include:

• sound knowledge of risk management frameworks, processes, standards and practice;
• thorough knowledge of the ISO 31000 Risk Management Framework;
• thorough knowledge of the King Code of Governance Principles for South Africa;
• process and/or project risk management skills;
• experience in the use of relevant risk management computer software applications;
• good working knowledge of the Microsoft Office suite (e.g. Word, Excel and PowerPoint);
• proven facilitation and presentation skills;
• strong leadership and management skills;
• excellent interpersonal and communication skills (verbal and written), including report writing;
• stakeholder engagement and management skills; 
• proven scribing or minute-taking skills;
• the ability to function independently (being a ‘self-starter’);
• the ability to conduct research, analysis and benchmarking;
• attention to detail;
• good time management skills;
• flexibility to initiate or adopt new ways of working, adapting approaches as appropriate to changing business requirements;
• the ability to multitask and prioritise tasks; and
• being delivery-orientated.