Vacant Jobs at Collinson

About the Role:

• We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.
• This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.

What You’ll Do:

• Help German-speaking customers with claims and policy questions via phone and email
• Guide customers through the claims process in a clear, supportive way
• Handle queries and service requests with professionalism
• Learn to identify and escalate potential fraud
• Provide care and support to vulnerable customers
• Work with your team to deliver great service and meet performance goals

What You Need:

• Fluent German and English – written and spoken (this is essential)
• Great communication skills and a friendly, helpful attitude
• Willingness to learn – no prior insurance experience needed
• Comfortable using a computer and learning new systems

We Provide:

• Full training – no claims experience required
• A supportive team and structured onboarding
• Career development opportunities
• Competitive salary and benefit

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About the Role

• As an E-Commerce Merchandising Assistant, you will support the day-to-day operations of the merchandising team, ensuring our reward and loyalty e-commerce platforms are accurate, engaging, and commercially optimised.
• This role will involve working with merchant partners across the UK, Europe, India, the US, UAE, and Australia. You’ll be responsible for content management, reward submissions, pricing checks, marketing campaign support, and general merchant coordination.

Key Responsibilities

• Review and validate merchant reward submissions and content templates
• Coordinate with internal teams and partners to ensure accurate and timely uploads
• Monitor and update homepage banners and storefront content
• Conduct regular quality checks on product listings and pricing
• Support marketing campaigns with copy, images, and link testing
• Manage merchant support queries and escalate as needed
• Report on submission progress and front-end performance

What We’re Looking For

We provide full training, but the following experience and attributes would be advantageous:

• Strong proficiency in Microsoft Excel, with the ability to analyse and present data
• Excellent attention to detail and high accuracy in content and data handling
• Strong organisational skills and ability to manage multiple workstreams
• Effective communication skills across email, Teams, and other digital platforms
• Ability to work independently and across time zones
• Previous experience in e-commerce, digital content management, or customer-facing roles is a plus
• Experience using tools like Jira or CMS platforms is beneficial but not required

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Purpose of the job

• As a Salesforce Multi Cloud Administrator, you will play a critical role in developing, and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms.
• This role involves overseeing the administration of our Salesforce platform, working closely with internal stakeholders and cross-functional teams, and gathering requirements to enhance our business processes and drive overall company success.

Key Responsibilities

• System Administration: This involves understanding the unique requirements of each project, coordinating with a cross functional implementation team, and ensuring that the solution aligns with business objectives. You will be responsible for configuring Salesforce according to project specifications, managing timelines, and work with the implementation team, ensuring smooth project delivery from start to finish.
• Requirements Analysis: Understand business requirements and translate them into effective Salesforce configurations. Collaborating closely with the implementation team and the business, you will conduct thorough requirements analysis to understand the business processes, challenges, and goals. By gathering comprehensive insights, you will translate these requirements into actionable configurations within Salesforce. This includes identifying gaps, recommending best practices, and proposing solutions that align with the client's long-term objectives.
• Configuration and Customization: Utilizing your expertise in Salesforce Service Cloud, Loyalty management CRM and Experience Cloud you will configure and customize solutions to meet the specific needs the business. This may involve setting up custom objects, fields, workflows, validation rules, and page layouts within Salesforce. Your goal is to tailor the platform to optimize business processes, enhance user experience, and drive efficiency.
• User Administration: Ensuring seamless integration between Salesforce and Marketing Cloud is essential for maximizing the value of both platforms. You will leverage your understanding of integration best practices to design, configure, and test integrations that facilitate the exchange of data and workflows between systems. This includes managing API connections, configuring data mappings, and troubleshooting integration issues to ensure data consistency and reliability.
• Flows and Automation: Developing and implementing Salesforce Flows and automation processes is key to streamlining business workflows and enhancing user experience. You will design and build automated processes using tools like Process Builder, Flow Builder, and Workflow Rules to automate repetitive tasks, trigger actions based on predefined criteria, and enforce business rules within Salesforce.
• Data Management: Manage data models, including data migration, cleansing, and maintenance, to ensure data integrity and accuracy. Effective data management is critical for maintaining data integrity and accuracy within Salesforce. You will contribute on design and implementation of data models, including data migration, cleansing, and maintenance activities. This involves mapping data sources, performing data migrations using tools like Data Loader, Jetstream, or Salesforce's native import wizard, and supporting with data quality measures to ensure clean and reliable data.
• Security Settings: Configuring and maintaining security settings within Salesforce is essential for safeguarding data and ensuring compliance with security policies. You will work closely with the project team and the client to define roles, profiles, and permissions to control access to sensitive information, configure sharing settings to govern data visibility, and implement encryption and data masking techniques to protect data at rest and in transit.
• Training and Support: Providing training and support to clients' end-users is crucial for driving adoption and proficiency in using Salesforce solutions. You will develop training materials, conduct user training sessions, and provide ongoing support to address user questions and issues. This includes troubleshooting technical issues, providing guidance on best practices, and facilitating continuous learning to maximize the value of Salesforce investments.

Knowledge, Skills, and experience required

Qualifications:

• 3+ years of experience administering Salesforce platforms, including Salesforce Platform, Sales Cloud, Service Cloud, and Loyalty Management.
• Salesforce Administrator Certification required
• Strong proficiency in Salesforce administration tasks (user management, roles, profiles, security).
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools.
• Strong problem-solving skills, with the ability to collaborate effectively with cross-functional teams.
• Experience gathering requirements and translating them into technical solutions.
• Ability to manage tasks for multiple projects and prioritize tasks effectively.
• Knowledge of Agile and Scrum methodologies.
• Familiar with tools such as Jira and Confluence
• Familiarity with Data Cloud and Marketing Cloud is a plus.
• Experience with Experience Cloud is a plus
• Additional certifications (e.g., Service Cloud Consultant, Loyalty Marketing Cloud Consultant) are a plus.