Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Fidelity ADT is looking for armed response officers around Johannesburg with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in traveling distance to the site in Soweto
- Firearm Competency – Handgun for Business Purposes
- Must have driver's license.
- women candidates are also accepted.
go to method of application »
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
go to method of application »
Key Performance Areas
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
- Auditing and verifying the access registers on a daily basis and generating exception reports
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- General management and supervision of security staff and ensuring that all their queries are dealt with promptly
- Submitting relevant monthly reports to the Client and Management
- Managing business budget at operational level
Skills required:
- Matric certificate and should be Psira Grade A registered and accredited
- At least 5 years’ experience in security supervising
- Must be firearm trained with a clean criminal record
- Previous staff supervising experience is required
- Computer literacy
- Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
- Incumbents should be prepared to work shifts and do site visits after hours
- Code 8 Drivers licence with own reliable transport
- Reside in Balito
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stress full environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Previous Cash centre experience would be an advantage
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Management of Staff
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Adhering to policies and enforce procedures
- Mitigate Risk
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands-on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
- Position will require shift working (day or night)
go to method of application »
Overall Purpose of the Job:
Minimum Qualifications and Experience:
Advantage to having attended and passed the following external ISO courses;
- ISO 9001:2015 Quality Management Systems – Requirements
- ISO 9001:2025 Quality Management Systems – Implementation
- ISO 9001: 2015 Quality Management Systems – Internal Auditor
- Minimum experience 2-5 years in a quality work environment.
- Must have previously audit experience in South African Security Industry. (advantage)
- Must be able to perform individually audits according to audit plan.
- Must have skills in report writing.
- Must have own reliable transport.
- Must be able to travel extensively.
- Must have ability to train and interact with Senior management.
Main Duties:
- Assist the QA Manager with planning and conducting of FCS Head Office and Branch audits.
- Training Branch personnel.
- Planning of meetings with Branch managers and FCS staff for audit purposes.
- Understanding and documenting systems and business processes.
- Ensure that the planning of reviews is followed as per the audit methodology.
- Data Analysis for Continual Improvement.
- Corrective Action strategies, Implementations and controls to sign off.
Identify Risk and Prioritise
- Perform ongoing risk analyses by observing, analysing and consulting with relevant
management and parties of the identified audit areas;
- Prioritise risk for engagement and relevant internal controls of the environment;
- Adopt a risk-based audit approach while conducting internal audits
go to method of application »
Minimum Requirements:
- Grade A
- Grade 12 / Matric
- Driver's License and own reliable transport
- Must Reside in Westrand Area.
- Computer Literacy in MS Office, CCTV, etc
- Must be able to work under pressure and for extended hours as and when required
- Strong ability to work shifts
- Work independently and within a team.
- A minimum of 5 years’ experience in the Security Industry Control room or Call Centre
- No criminal record or any Pending Cases
- Must be reliable and trustworthy
- Call Centre or Control Room Experience
- Receiving complaints and informing management accordingly
- Able to exercise and maintain discipline.
Job Specification...
- Fluent in English
- Telephone Ethics and Communication
- Experience in Excuquard, Listener, Milestone, Challager, Auto Cam
- Compiling Reports / Investigations
- CCTV Experience
- VUMACAM Experience
go to method of application »
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
go to method of application »
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focussed
- Team player
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stress full environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Previous Cash centre experience would be an advantage
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Management of Staff
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Adhering to policies and enforce procedures
- Mitigate Risk
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands-on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
- Position will require shift working (day or night)
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stress full environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Previous Cash centre experience would be an advantage
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Management of Staff
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Adhering to policies and enforce procedures
- Mitigate Risk
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands-on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
- Position will require shift working (day or night)
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stressful environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Excellent Excel and Word skills
- Excellent client relationship skills
- Cash center processing experience
- Stock and consumable experience
- Investigations experience
- ISA Platform experience
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Processing of client`s funds – ATM, retail - manual and device experience
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Treasury balancing
- Float checks
- Management of staff members
- Accepting overall responsibility for the centre and its performance
- Time and attendance (Payroll) knowledge of BPSI
- Daily stock submissions
- Monthly stock orders
- Daily operational meetings
- Management of Queries
- Processing platforms
- Daily Operations of a Cash Centre
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stressful environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Excellent Excel and Word skills
- Excellent client relationship skills
- Cash center processing experience
- Stock and consumable experience
- Investigations experience
- ISA Platform experience
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Processing of client`s funds – ATM, retail - manual and device experience
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Treasury balancing
- Float checks
- Management of staff members
- Accepting overall responsibility for the centre and its performance
- Time and attendance (Payroll) knowledge of BPSI
- Daily stock submissions
- Monthly stock orders
- Daily operational meetings
- Management of Queries
- Processing platforms
- Daily Operations of a Cash Centre
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stressful environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Excellent Excel and Word skills
- Excellent client relationship skills
- Cash center processing experience
- Stock and consumable experience
- Investigations experience
- ISA Platform experience
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Processing of client`s funds – ATM, retail - manual and device experience
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Treasury balancing
- Float checks
- Management of staff members
- Accepting overall responsibility for the centre and its performance
- Time and attendance (Payroll) knowledge of BPSI
- Daily stock submissions
- Monthly stock orders
- Daily operational meetings
- Management of Queries
- Processing platforms
- Daily Operations of a Cash Centre
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stressful environment with daily challenges
- Excellent people management skills
- Excellent time management skills
- Excellent Excel and Word skills
- Excellent client relationship skills
- Cash center processing experience
- Stock and consumable experience
- Investigations experience
- ISA Platform experience
- Must be able to deal on a professional level with clients
Key Performance Areas: (not totally inclusive):
- Processing of client`s funds – ATM, retail - manual and device experience
- Queries relating to treasury and teller differences
- Feedback to clients and support department
- Treasury balancing
- Float checks
- Management of staff members
- Accepting overall responsibility for the centre and its performance
- Time and attendance (Payroll) knowledge of BPSI
- Daily stock submissions
- Monthly stock orders
- Daily operational meetings
- Management of Queries
- Processing platforms
- Daily Operations of a Cash Centre
Other personality attributes:
- Must be able to multi-task
- Must be willing to accept responsibility and accountability for all queries
- A hands on person with exceptional time management skills
- Must be able to address and resolve any staff challenges which may arise.
go to method of application »
Key Performance Areas: (Not totally inclusive)
- Debtors and Creditors Management for allocated contracts.
- Assist with the management of budget allocations for Transport Department per contract.
- Consolidate and report on all assets at the various contract sites.
- Ensure weekly, monthly and quarterly reports are timeously done.
- Personnel Management administrative processes.
- Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.
Qualifications, experience and other competencies
- Matric Certificate.
- Strong command of English and Zulu
- Strong administrative and organizational skills, with the ability to work independently and professionally
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Must be able to work under pressure
- Own transport is essential
- Proficiency in Microsoft Word, Outlook, SAP as well as Excel
Other Personality Attributes:
- Good interaction skills
- Communication
- Negotiation skills
- Honest
- Reliable
go to method of application »
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Minimum Requirements...
- Grade 12 / Matric
- Grade A/B/ PSIRA registered and accredited
- Computer Literacy in MS Office, CCTV, etc
- Must be able to work under pressure and for extended hours as and when required
- Strong ability to work shifts
- Work independently and within a team.
- A minimum of two years’ experience in the Security Industry Control room or Call Centre
- Fluent in English
- No criminal record or any Pending Cases
- Must be reliable and trustworthy
- Firearm Competency with Business Purposes
- Driver's license with no endorsements
- At least 3 contactable references
Job Specification...
Key Performance Areas: (not totally inclusive)
- Managing of the control room personnel in all aspects of the control room
- Updating the incident register on a daily basis
- Able to exercise and maintain discipline
- Key Control
Core competencies:
- Customer focus
- Administration skills
- Organizational skills
- Communication skills
- Honesty
- Reliability
- Problem solving skills
go to method of application »
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
go to method of application »
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Method of Application
Use the link(s) below to apply on company website.
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