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  • Posted: Mar 14, 2025
    Deadline: Not specified
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  • HWSETA is more than a skills development authority. We are a national entity dedicated to service, and we consider our work a part of the public trust. When we talk about skills development, it’s about changing people’s lives, enhancing their employability and aligning their skills to our economy. We have served the nation for 19 years, and in that t...
    Read more about this company

     

    IT Support Technician

    Minimum Qualification:   

    • National Senior Certificate (Matric).
    • Relevant IT certifications (e.g., CompTIA A+, Network+, Sec+, Microsoft Certified Professional (MCP), Fortinet NSE certifications).
    • Diploma or degree in Information Technology or a related field (advantageous).

    Minimum Experience: 

    • 2-4 years of experience in an IT support role.
    • Strong knowledge of Windows operating systems, Microsoft Office suite, and other common applications.
    • Understanding of networking concepts and protocols.
    • Experience with Active Directory or other directory services.
    • Experience with ticketing systems.

    Duties:

    End-User Support:

    • Provide timely and effective technical support to end-users via phone, email, and in-person.
    • Troubleshoot and resolve hardware, software, and network-related issues.  
    • Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.  
    • Provide support for operating systems (Windows, macOS, Linux), productivity applications (Microsoft Office, etc.), and other software.
    • Document all support activities and resolutions in the ticketing system.

    System Administration:

    • Assist with the maintenance and monitoring of servers, networks, and other IT infrastructure.
    • Perform routine system checks and backups.
    • Manage user accounts and access permissions in Active Directory or other directory services.
    • Assist with the deployment and maintenance of software applications.
    • Perform basic network troubleshooting (TCP/IP, DNS, DHCP).

    Hardware and Software Maintenance:

    • Perform hardware and software upgrades and replacements.
    • Maintain an accurate inventory of IT equipment.
    • Assist with the procurement of IT hardware and software.
    • Ensure that all IT equipment is properly maintained and secured.

    Security:

    • Assist with the implementation and maintenance of security measures.
    • Monitor and respond to security alerts.
    • Ensure that all systems are patched and updated.
    • Educate users on security best practices.

    go to method of application »

    Receptionist

    Minimum Experience: 

    • 1-2 years experience in office admin/customer service/call centre
    • Computer Literate-MS Office
    • Knowledge of switchboard telecommunication systems.

    Duties:

    • Implementation of the Marketing and Communication sub-division plan 
    • Stakeholder support
    • Facilities support 
    • Stakeholder database maintenance and administration 
    • Reporting 

    Method of Application

    Use the link(s) below to apply on company website.

     

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