Vacant Jobs at MTN

Job Description

Mission/ Core purpose of the Job:  (Short description)

• Provide visionary leadership and operational excellence for the planning, integration, optimization, and lifecycle management of MTN’s next-generation transport networks, ensuring high performance, resilience, and alignment with business and digital transformation objectives.

Responsibilities

Context: 

• (Global influences, environmental / industry demands, organisational mission, etc.)
• Global trends, technology changes, market changes and the MTN Network and Technology requirements.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: 

Strategic input

• Provide input into the Network Operations strategy for the Transport Network Operations department
• Provide input into the annual business plan
• Translate the Network Operations strategies into operational plans and activities to realise these strategies within the Transport Network Operations department
• Shape and execute the transport network strategy in alignment with MTN’s digital transformation, 5G, and cloud-first vision.
• Drive adoption of SD-WAN, 5G transport, IP/MPLS, OTN, and edge computing to support evolving business and customer needs.
• Lead research and implementation of AI-driven network automation, orchestration, and security solutions.
• Ensure network architecture is future-proof, scalable, and supports MTN’s ambitions in IoT, enterprise, and digital services.

Operational Excellence (Overall)

• Manage and co-ordinate the integration and maintenance of the following technologies and systems: Microwave, Fibre and Converged Transport Network and future technologies, the TX network including its associated components such as cabling and fibre technologies, the IP Routed and Switched Network for MTN and the NMS Systems for MTN 
• Overseas all configuration management and second line fault management for the transport network.
• Ensure appropriate resources are in place to manage these areas and aspects of the transport network
• Ensure appropriate resources are in place to integrate new transport network elements and carry out upgrades to existing
• Ensure the transport network operations department provides expert input and feedback to support network design
• Approve transport network designs which meet necessary operations and configuration criteria and drive commitment for the implementation and integration of network infrastructure according to these designs
• Ensure comprehensive configuration tests and acceptance procedures are carried out to ensure full compatibility and maintain network performance during the integration of new and upgrades to existing transport network infrastructure
• Contribute to the development and implementation of the network spares management policy, support audits of the spares management database and support authorisation of requisitions for new spares
• Identify new opportunities for operational efficiency and eliminate processes or activities that are not adding value
• Give guidance in Developing new initiatives for integration into all MTN Group Opco’s within the context of this position 
• Make sure to be consulted in the planning and design and implementation phase of the network roll-out and upgrades
• Take accountability for transport network ops and services 
• Ensure that design problems are communicated and provide input to design team
• Ensure Transport Network Operations documentation of live network configurations is comprehensive, up to date, accurate and maintained effectively
• Oversee integration, operation, and optimization of SD-WAN, 5G, OTN, Ethernet, and converged transport networks.
• Champion automation and use of AI/ML for predictive maintenance, self-healing, and real-time network analytics.
• Ensure robust disaster recovery, redundancy, and cybersecurity measures are in place.
• Drive continuous improvement in network performance, availability, and customer experience.
• Vendor Management and ensuring SLAs are me

Network Optimisation & Performance

• Ensure future proof Transmission network design to guarantee deliverables are met according to customer requirements both internal and external
• Ensure resources and systems are in place for optimising the Transmission network to meet quality and performance targets
• Ensure Internet Service Provider (ISP), Network Service Provider (NSP) and Wireless Application Service Provider (WASP) requirements are met and oversee technical planning initiatives 
• Ensure the Transmission network consistently delivers on customer expectations
• Ensure redundancy and disaster recovery policy 
• Provide resources, systems and inter-departmental process to ensure Transmission network capacity meets business requirements
• Provide appropriate Transmission network technology capability to achieve business needs
• Ensure effective processes are to track and report on performance problems and performance improvements on division level 
• Ensure investigation of performance issues and identification changes required  on division level
• Ensure review of design and drive optimisation changes
• Communication and co-ordination
• Continuously review and update best practice implementation for transport network operations
• Provide guidance and input to the network operations centre to ensure efficient fault management, change management, and integration of new transport network elements
• Guide and assist packet switch support environment
• Use technical ability to advise and provide input when require
• Project Management and Change Management
• Develop and drive the execution of agreed projects 

Risk management

• Lead cross-functional teams in delivering complex network transformation projects on time and within budget.
• Implement agile methodologies and DevOps practices for rapid deployment and iteration of network services.
• Manage vendor relationships, contract negotiations, and ensure compliance with procurement and regulatory standards.
• Financial Management and Resource Management
• Manage budgeting and preparing of tenders 
• Develop and manage budgets for transport network operations, ensuring cost efficiency and value creation.
• Optimize OPEX and CAPEX through automation, virtualization, and strategic sourcing.
• Oversee resource planning, upskilling, and workforce transformation to support digital operations.
• People & Culture
• Manage the Team and their KPI’s and ensure that all are delivering against the Department’s objectives and KPI’s
• Foster a culture of innovation, collaboration, and continuous learning.
• Lead, mentor, and develop high-performing teams with expertise in cloud, automation, cybersecurity, and next-gen networking.
• Promote diversity, equity, and inclusion within the team and across the organization.

Stakeholder Engagement

• Collaborate with internal stakeholders (engineering, IT, digital, marketing, enterprise business) to deliver integrated solutions.
• Engage with external partners, hyperscalers, and industry forums to stay ahead of technology trends and regulatory changes.
• Ensure alignment with customer requirements, SLAs, and MTN’s brand promise.
• Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.
• Manage Operations to ensure completion taking into account financial constraints
• Develop career paths for all staff
• Motivation of team members

Leadership

• Management of Staff
• Performance management of Team and Direct Reports

Role Complexity:  

• This role operates at a high level of strategic and technical complexity, requiring deep expertise in Transmission network architecture, optimisation, and performance management. The incumbent is responsible for ensuring the network is future-proof, scalable, and aligned with both internal and external customer expectations. The role demands cross-functional coordination, advanced planning capabilities, and the ability to translate business requirements into robust technical solutions.
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Recommendation to the IS division in terms of Transport technologies, Support and Integration of systems
• Involvement with the core GSM switching networks, i.t.o. movement toward the IP generation of networks for both Voice and Data
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
• Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

In-adequate planning

• Split Networks across IS and NWG make it more difficult to ensure maximum performance and availability
• Insufficient inputs from Marketing regarding business/product requirements
• Lack of cooperation from other internal departments
• Unexpected traffic growth
• Skill level of the team constantly under threat (retention of staff)
• Budgetary constraints – provide a balance between cost and opportunities of local market
• Drastic changes in network requirements brought about by the dynamic nature of the mobile telecommunications industry
• Collaboration:  Refers to formal and informal relationships
• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: Manager: Transmission Operations and Manager: TNO Optimization
• Key customers: All corporate GPRS, Data and 3G customers

Key suppliers

• Relations, etc.: other divisions within the MTN Group, both local and international
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Make decisions related to performance of the systems and networks maintained to ensure uptime and high performance.
• Makes product purchase decisions
• Makes staffing decisions

Authorities:

• Inputs and recommendations into support and maintenance agreements with OEM or VAR’s (Original equipment Manufactures, Value added resellers)
• Authorises staff overtime and staff expenses and leave requirements
• Staff recruitment within budgetary constraints

Qualifications

Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• Bachelor’s degree in Electrical/Electronic Engineering, Computer Science, or related field (Master’s or MBA preferred).
• Certifications in cloud networking (AWS, Azure, Google Cloud), SDN/NFV, or cybersecurity are advantageous

Experience:

• 7+ years in telecom/network operations, with at least 3 years in a senior leadership role.
• Proven track record in managing large-scale IP/MPLS, 5G, SD-WAN, and cloud-based transport networks.
• Experience with automation, AI/ML in network operations, and digital transformation projects.
• Exposure to multi-vendor, multi-domain environments and global best practices.

Competencies 

Training:

• Strategic thinking and execution
• Advanced knowledge of modern transport technologies (5G, SD-WAN, OTN, IP/MPLS, cloud networking)
• Strong leadership, people management, and change management skills
• Financial acumen and business case development
• Excellent communication, stakeholder management, and negotiation skills
• Agile, DevOps, and digital mindset

Tools & Working Conditions

• Proficiency with AI-driven network management platforms, automation/orchestration tools, and cloud-native environments.
• Flexible work arrangements, digital collaboration tools, and readiness for remote/hybrid operations.
• On-call rotation and availability for critical incident response.
• General working conditions 
• After hours work essential
• with flexible/remote work options
• KPA Quality Standards

Key Performance Indicators (KPIs)

• Network availability, performance, and customer satisfaction
• Successful delivery of network transformation projects
• Cost optimization and budget adherence
• Team engagement, upskilling, and retention
• Innovation and adoption of new technologies

Apply Before 10/03/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job

• To define and lead the Key Accounts strategies within the Retail channel, maximising MTN's growth, profitability and market share in alignment with overall business strategy.
• To set, manage and deliver strategic and Key Account acquisition , sales, data insight driven decisioning and service strategy elements across all regions ensuring seamless and fully integrated service delivery.
• To support the growth of MTN Prepaid through differentiation in distribution focusing on winning in key distribution channels through strong partnerships, effective campaign management and innovative distribution models

Responsibilities

Key Activities & Responsibilities

Strategic Input

• Design, challenge and implement long-term sales and service strategy for the Key Accounts channel, ensuring alignment of all activities undertaken in the unit to the strategy, objectives and requirements of MTNSA and Marketing and in alignment with the Sales and Services Strategy for the channel
• Provide input into the business plan to ensure delivery to Key Account customers and markets, ensuring competitiveness on all elements and coordinated efforts between MTN and trade partners
• Provide input into reviewing organizational activities and assist in recommending corrective actions if necessary
• Define and implement frameworks to ensure efficient and effective distribution of Prepaid products for MTN SA
• Formulate and align on strategic relationships that are key for MTN SA prepaid success.
• Contribute towards long-term forecasts and predictions (2-5 years), analysing trends and highlighting areas of the business that may be developed further

Key Accounts Operational Planning

• Acquisition. retention and profitability objectives and targets tor Key accounts (including regional, where applicable) and ensure the translation of strategy into action plans.
• Drive execution of Key accounts implementation plans ( including regional account plans where applicable), in alignment with operational targets and business strategy and initiate corrective actions where applicable.
• Ensure execution of initiatives and activities at national and at regional level.
• Liaise with the relevant areas of the business to ensure integration cross-functionally, and to ensure delivery of customer experience according to predetermined SLA's.
• Consider the long term (1-2 years)implications of actions on the viability of the business from a more-broad perspective. Also consider the impact of solutions on other areas of the business and the interdependency of units.
• Monitor the marketplace and proactively liaise with Segment, Marketing and other Sales and Service teams, and adapt plans when relevant
• Trade Partner Management & Development
• Keep abreast of, alert Channel Lead to, and pursue opportunities to increase sales network and sales within the channel and sub-channel scope
• Ensure best trade partner selection within the scope of Key Accounts and manage and monitor performance and relationships.
• Participate in negotiations with key trade partners within the channel and sub-channel scope., following Sales & Service and channel strategic guidelines.
• Ensure research is conducted and acquire relevant information to prepare I guide the preparation of all necessary documentation for negotiations with assigned trade partners in line with Consumer Sales & Operations guidelines, policies and procedures.
• Maintain a thorough knowledge of commercial terms of agreements with trade partners and management thereof.
• Develop Route to Market plans for new product launches within the channel
• Leverage strategic relationships with trade partners to ensure market differentiation and secure the right levels of distribution coverage on a national and regional level.

Account Management

• Manage and maintain account plans for the Key Accounts.
• Own and deliver key relationships at trade partners' senior levels, negotiating, closing and managing the sales and key account management processes as appropriate.
• Provide detailed category management of Products/Solutions distributed through Key Accounts to growth market share and profitability while improving Customer engagement with MTN
• Liaise with Segment, Marketing and with regional operations to ensure effective execution through the Channel
• Liaise with Marketing and Training to ensure internal and external sales teams are trained and skilled to engage with customers and provision of  effective sales augmentation and tools.
• Monitor and manage, resolve or escalate channel conflicts.
• Establish I grow value of commercial relationship with key accounts.
• Drive operational excellence and performance improvement for the area, including development and implementation of appropriate sales tools, and liaise with support areas for its implementation
• Develop and implement innovative promotional plans including marketing promotions to ensure fulfilment of account objectives, liaising with regional sales teams for implementation and conducting regional road shows where applicable to promote and gain buy-in of strategy.
• Forecast devices I Products & Services needs for the accounts and liaise with relevant areas to ensure availability.
• Review and devise action plans as a result of the account economic analysis.
• Track and optimise accounts performance in terms of cost and revenue contribution, monitoring results and revising accounts to identify corrective actions and action plan revision when applicable/ needed.
• Manage cost of sales to ensure compliance within, forecast and budget and KPl’s.
• Maintain and improve PPP’s and systems to deliver the strategy and meet organisational goals and ensure Key Account Compliance
• Alert stakeholders to potential opportunities and risks relating to MTN
• Report on results for the area, including the compilation of periodical activity, budget compliance and feedback reports. Report to the business and key stakeholders
• Manage Balanced Scorecard Dealer Reviews and subsequent Performance Actions across the channel
• Commercially manage Key Accounts adherence to distribution and commercial agreements
• Customer Satisfaction/Relationship Management
• Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
• Ensure delivery on MTN's customer specific strategies.
• Establish sound relationships with all stakeholders (internal and external) and ensure effective delivery for retention and excellent customer experience.
• Oversee the establishment of SLA's with customers, including channel partners and internal support areas, and manage the output Report on delivery and sustainability.
• Align service delivery to changing needs and ensure effective customer management within Key Accounts.
• Where required, engage with the Trade Partners team to ensure customer satisfaction and proper customer management.
• Plan and coordinate marketing and customer awareness drives.
• Understand customer needs and segmentation and develop and fine-tune systems accordingly, ensuring that effective PPP's are in place and valid.
• Identify trends I patterns pertaining to customer requests and needs and filter this information through to the department to continually improve all aspects of service delivery.

Budget Management

• Forecast, plan, develop and review budgets, ensuring that it provides MTN with return on investment, and obtain approval thereof.
• Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget and reforecast.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle. taking any known changes in new products or services into consideration
• People Leadership/ Management
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Channels team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Key Accounts.
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
• Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Support the digital transformation efforts of MTN including migration of distribution from traditional channels to MTN digital eco-system.
• Leverage distribution as a strategic differentiator for MTN SA.

Job Competency Card

Core Competencies Level

• Strategic Thinking: Intermediate
• Decision Making: Expert
• Critical thinking and problem-solving: Expert
• Verbal and written communication: Expert
• Collaboration: Expert
• Customer Experience: Intermediate
• Key Account Management: Expert
• Relationship Management: Expert

Supporting Competencies Level

• Planning & Organizing: Expert
• People & Team management: Intermediate
• Communication: Expert
• Project Management: Intermediate

Job Portfolio Focus Degree

• Strategy: High
• Operations & Implementation: High
• Team/ People Management: High

Collaboration & Influence Degree

• Retail Sales Managers/Sales Account Managers: High
• MTN Regional Sales Operations channel partners: High
• GM : Retail Channel: High

Job Outcomes / Results

• Improved competitive advantage
• Increased revenue growth
• Increased market share
• Improved collaboration with other business units
• Improved Stakeholder relations with strategic partners
• Enhanced sustainability
• Improved alignment between product development and channel strategies
• Enhanced feedback on improvements and concepts
• Improved handling of customer complaints
• Digital Migration

Qualifications

Education, Skills and Experience

Education

• 4 year Commercial, Marketing/Business Degree
• Masters/ MBA degree preferred

Additional Skills:

• Highly developed Analytical skills
• Display strong leadership, team building and delegation skills
• Ability to coach, mentor and manage other senior professionals

Experience

• 5 – 8 years within the mobile eco-system
• 5-8 years of relevant experience in a multi-national business environment
• Min 5 years’ experience in managing staff
• Deep Understanding of end-to-end Customer solutions, Category Management, strategy, segments, portfolio, GTM, SCM, Post Sales, Applications and Services etc.
• Experience in continuous improvement through the implementation of best practices
• Understanding of emerging markets and omni-channel execution
• Advanced proficiency in MS Word, MS Excel and MS PowerPoint

Apply Before 10/06/2025

go to method of application »

Job Description

Support and Administration 

• Meeting logistic demands of the region e.g., co-ordinate conference activities, training,  meetings and functions for the region
• Act as secretary for Departmental and other meetings including minute-taking. 
• Administration of the expense claims for the Region 
• Maintain filing and database entries of documents. 
• Liaising with other MTN Departments on support administration issues arising from regional activities.
• Ensure that there is sufficient stationery for the region and other general office requirements to ensure effective office administration for the region
• Ensure that transactional HR function and duties are carried out. 
• Communicate relevant information from management team, clients & vendors/suppliers 
• Input of invoices received and follow up to prompt all purchase orders received 
• Ensure all documents are provided for the payment process to follow smoothly 
• Reconciling of all accounts within this role function
• Provide completed requisitions to the purchasing department 
• Record purchase order numbers allocated to requisitions 
• Conduct daily budget control checks (account allocation and correct cost centre) 
• Perform general administrative functions 
• Receive and dispatch courier and postage
• Arranging of catering as required
• Administer & initiate all travelling arrangements and general expenses. 
• Assisting the region with the process of obtaining sim cards, handsets, upgrades etc 
• All other required typing, faxing, filing that forms part of daily tasks. 
• Ad-hoc projects 
• Keep detailed records of all expenditure 
• Manage and coordinate the GM’s diary and use discretion when necessary
• Customer queries: Ensure that customers are acknowledged, and customer queries sent to the Executive Client Liaison Team for resolution/Deal directly and appropriately with queries / approaches for access to the GM
• Facilities responsibilities for regional office morningside 
• Ordering of uniform and name badges for regional staff members

Qualifications

Education:

• Minimum of 1 year diploma in Commerce (Marketing/ Communication or related) 
• Fluent in English and language of country preferable 

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others 
• Experience working in a small to medium organization 

Apply Before 10/06/2025