Vacant Jobs at Multiform Human Development

Position Overview:

• We are looking for a general administrator with sound knowledge of Commercial and Personal Lines Insurance.
• The suitable candidate should have at least 3 years’ experience within a similar role and understanding of urgency, accuracy, and client relations.
• Must be a strong, confident candidate who can handle pressure.
• The candidate must also be organised and self-sufficient without the need to be micromanaged.

Required Skills:

• Grade 12
• One to three years relevant commercial short-term claims experience (compulsory)
• Bilingual (Afrikaans and English)
• MS Office literate

Duties:

• Receiving all claims notifications from clients
• Screening policy cover, wordings and claim documents
• Reporting claims
• Corresponding with clients, brokers, insurers, assessors
• Adherence to SLA’s
• Record Keeping
• Ensuring that all claims are finalised with urgency and accuracy; and
• Interpreting claims issues and complex resolutions.

Emotional Capabilities:

• Target driven
• Motivated and confident
• Emotionally intelligent
• Resilient
• Be able to work well under pressure
• Integrity and ethical behaviour
• Ability to establish and maintain client relationships
• Ability to resolve conflict

Cognitive Capabilities:

• Analytical
• Problem solving
• Communications
• Structured
• Strategic thinking
• Conscientious
• Punctual

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Job description:

• We are currently seeking an experienced and dynamic On-site Medical Scheme Consultant to join our team. The ideal candidate will possess a Diploma or NQF 5 Qualification.

Qualifications:

• Matric / Grade 12 Certificate - Mandatory
• RE5 Qualification - Preferred
• NQF 5 Qualification (relevant to Medical Scheme Industry) -Preferred

Responsibilities and Requirements:

• Interact in professional manner with all clients (internal and external) in respect of new applications and amendments
• Updating databases / data capturing, i.e. atWork
• Answers customer inquiries and questions regarding medical scheme products, services and option changes
• Responds to the regular and routine customer inquiries regarding claims, products and services of medical schemes
• General frontline support, i.e. assisting walk-in clients with queries
• Arrange logistical requirements and assist with co-ordination of site visits
• Assistance with visits to clients on request
• Attend Healthcare committee meetings when required and do minute taking, typing and distribution of agendas and minutes
• Assist with planning of year end revision sessions as well as training as and when required
• Photocopying and scanning of documentation
• Sending and receiving of faxes
• Perform internet search to access relevant information
• Assist with billings & billing information
• Assistance in administrative back-end related support services
• Assistance with and planning of Wellness days where applicable