Vacant Jobs at SIG Labour & Associates

MINIMUM REQUIREMENTS:

• Education: Grade 12 is required, with a bachelor’s degree in Business, Marketing, or similar
• Proficient in MS Office (Excel, Word, Powerpoint) and CRM software
• Experience: A minimum of 1–5 years in direct sales, B2B, or corporate sales, with a proven track record of achieving targets.
• Valid Driver's license / Own transport

DUTIES & RESPONSIBILITIES:

Customer Engagement & Transactions

• Provide a professional, confidential and welcoming environment where customers can discuss and conduct transactions relating to Krugerrands, jewellery, diamonds and other precious metals.
• Assist customers with buying, selling, valuations, and enquiries in a knowledgeable, ethical and compliant manner.
• Ensure full compliance with FICA requirements and internal verification processes during all transactions.
• Uphold the Company’s credibility and reputation during every customer interaction.

Relationship Management

• Maintain strong, positive relationships with customers and suppliers.
• Promote trust, transparency and professionalism in all business dealings.
• Support customer retention through excellent service and follow‑up communication where required.

Administrative Duties

• Document and share knowledge gained whilst working at the company
• Familiarise yourself with all administrative processes relevant to sales, purchases, valuations and compliance.
• Ensure all transaction documents, valuations and records are completed accurately and filed securely, in line with POPIA standards.
• Assist with any administrative duties related to sales operations, reporting or stock control as required by management.

Knowledge, Training & Professional Development

• Attend all training provided by the Employer, including training related to precious metal valuation, diamonds, Krugerrands, customer service, security and compliance.
• Share acquired knowledge with colleagues and cross-functional teams when instructed.
• Continuously develop and update knowledge relevant to the precious metals and jewellery markets.

Operational Duties

• Follow all operational, cash-handling, security and customer-interaction procedures.
• Handle precious metals, diamonds and jewellery with the highest level of care and accuracy.
• Ensure all sales areas remain clean, organised and compliant with security protocols.

Additional Duties

• Perform any additional reasonable duties allocated by Management that fall within operational needs or the Employee’s skills.
• Support marketing, promotional or customer‑focused initiatives when requested.

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MINIMUM REQUIREMENTS:

• Valid driver’s license 
• Physically fit and able to load and unload stock as required.
• Strong time management and organisational skills.
• Reliable, trustworthy, and detail oriented.
• Ability to work independently and follow instructions accurately
• Working Hours: Monday - Friday from 8:00 until 17:00

KEY RESPONSIBILITIES:

• Manage internal deliveries by coordinating and transporting stock between various branches.
• Collect and deliver stock from designated branches according to scheduled routes and operational requirements.
• Ensure all stock is handled with care to prevent damage or loss during transit.
• Verify delivery documentation, including stock transfer notes, delivery logs, and collection records.
• Load and unload stock safely, following company procedures and health and safety guidelines.
• Conduct basic vehicle checks (fuel, oil, tyres, cleanliness) and report any mechanical issues promptly.
• Maintain a high level of professionalism at all branch locations
• Communicate effectively with branch staff and management regarding delivery schedules, delays, or discrepancies.
• Ensure compliance with traffic laws, company policies, and internal delivery procedures at all times.

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PERFORMANCE & MEASUREMENT:

• Assist as a member of the management team of the store in:
• Achievement of agreed Top Line Budget.
• Achievement of agreed Gross Profit % Budget.
• Achievement of agreed strategic Basket Size and Feet count.
• Achievement of agreed strategic departmental participations & GP%.
• Shrinkage in line with Budgeted %.
• Stock Holding not to exceed 4.5 weeks.

STOCK MANAGEMENT & BUYING CONTROLS:

• Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale.
• Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed.
• Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers).
• Stock purchases to be in-line with ROS (Rate of Sale).
• Ensure all products have a P.I. label and at least 1 Shelf Talker on every module.
• Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker.
• Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned.
• Top 20 suppliers’ performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet.
• Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income.
• Purchases buying Ratio’s to be in line with Sales- Stockholding not to exceed 4.5 weeks.
• Signing-off all purchase orders and receipts on a daily basis.
• All GRV’s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget.
• Ensure that all claims are claimed against supplier e.g., Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns.
• All returns to be monitored closely e.g., Expired stock, swell allowances and returns to suppliers for overstocks and damages
• Weekly SPM to be completed in order to track opposition pricing- action accordingly.
• Top 200 lines CSH (Consolidated Store Holdings) Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product.

MARKETING:

• Build & Maintain supplier relationship through interaction and dealings.
• Identifying of lines for promotions & price setting in accordance with market pricing.
• Grow market share through interaction with customers, community, suppliers and trading partners.
• Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas.
• Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.).
• Constant Floor and Customer interaction to ensure that “understanding” of the customer is known and the market understood.
• Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es.
• Promote Stockvels & Christmas Stamps through-out the year.
• Arranging of supplier activities on weekends e.g., Wet Demos.

DAILY BUDGETIING, SALES, REPORTS AND TARGETS:

• Daily floor walks and Actioning- assist in setting targets as the management team for daily, weekly and monthly. Follow-up daily and increase store standards.
• Meeting of deadlines on financial info, reports & Promotional activities.
• Monitor customer buying- buying card customers & customers “open to buy’s” in terms of available credit facilities.

LOSS CONTROL:

• Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)
• Ensure that shrinkage is managed through doing daily hazard counts.
• Ensure that 2nd checks are done at receiving and recorded in 2nd Checks Management book.
• All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action.
• Ensure that all till shorts are eliminated and action taken where required.
• Ensure the temperature checks are done as instructed and checked by management.
• All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
• All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.
• Spot Checks to be performed on till points and shorts/ overs to be actioned.
• All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
• Follow all Opening and Closing security procedures.
• Save keeping of all administrational books. Books need to be in secure place.

CUSTOMER SERVICE:

• Attend to customer queries and resolve them as promptly as possible.
• Ensure pamphlets are distributed on time and effectively.
• Spend adequate time on sales floor to know customer needs and become the face of the business unit.
• Stock availability and fair price at all times.
• Interaction with community - drives & involvement.
• On-going staff training on Products for Customer service training.

TRADING & BANNER GROWTH DEVELOPMENT:

• Ensuring that Strategy is developed in line with Market Growth identified.
• Ensuring the Marketing and Merchandising team are aligned to strategy
• Continuous Marketing and reviewing linked to Strategic Objective
• Setting up of Merchandising review session with Suppliers and inhouse support.
• Managing the Planner of the strategy and continuously updating with changes.
• Managing objectives and deadlines.
• Ensuring that Campaign drives are timeously met and that proactive approach in being ahead maintained within the plan structure.

STORE MERCHANDISING:

• Setting out the Merchandising plan for the Floor through the Suppliers requirements / brief.
• Ensuring timeous actions are executed for the Operational and Floor staff to have the plan for merchandising.
• Through Floor walks assist in the Store Merchandising and ensuring the required Merchandising procedures followed.
• Ensuring executed plan on Merchandising are executed in line with the Supplier requirements / agreed terms.
• Managing the relationship of the supplier merchandising plan with the Operations team to ensure execution is carried-out.
• Delivery of merchandising feedback to Management and Suppliers.
• Making sure the promotions are roll out in line with plan.
• Managing the executed promotion and on conclusion ensure the removal of promotional items removed by the supplier / store merchant teams.
• Managing the floor operational team from time to time.

GENERAL (Ad hoc):

• Assist in the execution of stock take preparations.
• Assist in ensuring that stock takes are done in accordance with agreed CPA and Budgeted Cost
• Assist in ensuring the store performs accurate stock take and when required.
• As part of Management team be available to open and close the store with the lock up procedures when required.
• Stand in for management when required.

SYSTEMS/SOFTWARE:

• ARCH
• SAP
• PORTAL
• MICROSOFT SUITE

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Store Performance & Measurement:

• Achievement of agreed Top Line Budget
• Achievement of agreed Gross Profit % Budget
• Achievement of agreed Income (Rebates/ Ad Spends/ Settlements and other income e.g. Promotional Ad hoc, Selling of Ends, Buying of space on leaflets & any other contributions)
• Achievement of agreed expenses in line with performance ratio % to Budget
• Achievement of agreed bottom line Profit Budget
• Achievement of agreed strategic Basket Size and Feet count
• Achievement of agreed strategic departmental participations & GP%
• Achievement of strategic agreed “Cash and Credit” ratio to sales
• Shrinkage in line with Budgeted %
• Stock Holding not to exceed 4.5 weeks

Stock Management & Buying Controls:

• Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale.
• Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed.
• Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers)
• Stock purchases to be in-line with ROS (Rate of Sale)
• Ensure all products have a P.I. label and at least 1 Shelf Talker on every module.
• Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker.
• Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned.
• Ensure that cleanliness and high hygiene standards are maintained through-out the store.
• Top 20 suppliers’ performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet.
• Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income
• Purchases buying Ratio’s to be in line with Sales- Stockholding not to exceed 4.5 weeks
• Signing-off all purchase orders and receipts on a daily bases.
• All GRV’s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget.
• Ensure that all claims are claimed against supplier e.g. Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns.
• All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages
• Weekly SPM to be completed in order to track opposition pricing- action accordingly.
• Top 200 lines CSH (Consolidated Store Holdings) Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product.

Marketing:

• Build supplier relationship through interaction and dealings.
• Identifying of lines for promotions & price setting in accordance with market pricing.
• Grow market share through interaction with customers, community, suppliers and trading partners.
• Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas.
• Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.)
• Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es.
• Promote Stockvels & Christmas Stamps through-out the year.
• Arranging of supplier activities on weekends e.g. Wet Demos

Daily Budgeting, Sales, Reports, and Targets:

• Ensure that daily sales budget is monitored very closely and achieved.
• Monitor and action Daily Traders Contact List, Sending of SMS`s and Faxing of Traders specials.-Look at returning orders and measure performance.
• Daily floor walks and Actioning- set targets daily, weekly and monthly. Follow-up daily and increase store standards.
• Meeting of deadlines on financial info, reports & Promotional activities.
• Monitor customer buying- buying card customers & customers “open to buy’s” in terms of available credit facilities.

Loss Control:

• Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)
• Ensure that shrinkage is managed through doing daily hazard counts.
• Ensure that 2nd checks are done at receiving and recorded in 2nd Checks Management book.
• All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action.
• Ensure that all till shorts are eliminated and action taken where required.
• Ensure the temperature checks are done as instructed and checked by management.
• All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
• All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.
• Spot Checks to be performed on till points and shorts/ overs to be actioned.
• All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
• Follow all Opening and Closing security procedures.
• Save keeping of all administrational books. Books needs to be in secure place.

Customer Service:

• Attend to customer queries and resolve them as promptly as possible.
• Ensure pamphlets are distributed on time and effectively.
• Spend adequate time on sales floor to know customer needs and become the face of the business unit.
• Adequate scheduling of staff on sales floor and Front Line in order to give customers good service. Staff cost in line with agreed budgeted %.
• Stock availability and fair price at all times
• Interaction with community- drives & involvement
• Customer Friendly staff at Till points
• On-going Customer service training

Safety and Hygiene:

• Ensure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.)
• Ensure that the store is always kept clean and pleasant for all.
• Maintain Forklift licences and renewals by staff member.
• Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents.
• Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.

HR Management:

• Ensure that all staff understands what is expected from them.
• Lead by example and Motivate staff daily.
• Proper Leave schedule & plan accordingly.
• Time management- Staffing- short times, Staff scheduling and Overtime.
• Comply with current basic conditions of employment.
• Act with-in “Limits of Authority” e.g. staff employment, dismissal, CCMA, Retrenchments, Increases and commissions paid.
• Manage staff grievances promptly and correctly.
• Practice goal setting in every area of the business and review monthly.
• Ensure compliance to all HR policies and procedures.
• Train staff adequately in every area of the business.
• Measure Productivity: Review staff structure monthly and monitor sales by staff member.

Finance Administration:

• Ensure that all Cash safety procedures are followed daily e.g. Cash pick-ups, Cash Drops, Cash Pay-outs and Cash Collections.
• Cash Flow management- payment of expenses & stock.
• Sign-off daily Cash-up report confirming Cash Deposited, Expenses paid out, suppliers paid COD, Transport Expenses, Debit & Credit cards transactions, Till shorts & Overs, Bank shorts & overs & Petty Cash.
• Ensure that all cash deposits balances daily with actual cash banked
• All Credit Cards balances daily with actual slips/ speed point transactions
• Control all expenses by signing off all Sundry orders and final invoices
• Ensure accuracy of Income statement detail and performance against budget.
• Ensure accuracy of rebate & other income on monthly income statement.
• Ensure all payments are signed off by the appropriate personnel before making any payment.-Within “Limits of Authority”
• Weekly monitoring of age analyses on Debtors customers- act in accordance to agreed terms with customer.
• New customer credits & terms in accordance to “Limits of Authority”
• Complete Monthly Transport Income statement measuring profitability of delivering of goods.

Systems and Procedures:

• Comply with all systems and procedures.
• Monitor all sales below cost daily. Action accordingly.
• Daily Sales report to be checked and signed off with supporting documentation for day-end.
• Discount reports to be checked daily to check for any un-authorised transactions.
• All Refunds and Overings to be checked and signed off with day-end reports.

Stock Takes:

• Perform stock take preparations.
• Ensure that stock takes are done in accordance with agreed CPA and Budgeted Cost
• Perform accurate stock take
• Variance reports to be scrutinized and actioned accordingly