Sales Consultant at SIG Labour & Associates

MINIMUM REQUIREMENTS:

• Education: Grade 12 is required, with a bachelor’s degree in Business, Marketing, or similar
• Proficient in MS Office (Excel, Word, Powerpoint) and CRM software
• Experience: A minimum of 1–5 years in direct sales, B2B, or corporate sales, with a proven track record of achieving targets.
• Valid Driver's license / Own transport

DUTIES & RESPONSIBILITIES:

Customer Engagement & Transactions

• Provide a professional, confidential and welcoming environment where customers can discuss and conduct transactions relating to Krugerrands, jewellery, diamonds and other precious metals.
• Assist customers with buying, selling, valuations, and enquiries in a knowledgeable, ethical and compliant manner.
• Ensure full compliance with FICA requirements and internal verification processes during all transactions.
• Uphold the Company’s credibility and reputation during every customer interaction.

Relationship Management

• Maintain strong, positive relationships with customers and suppliers.
• Promote trust, transparency and professionalism in all business dealings.
• Support customer retention through excellent service and follow‑up communication where required.

Administrative Duties

• Document and share knowledge gained whilst working at the company
• Familiarise yourself with all administrative processes relevant to sales, purchases, valuations and compliance.
• Ensure all transaction documents, valuations and records are completed accurately and filed securely, in line with POPIA standards.
• Assist with any administrative duties related to sales operations, reporting or stock control as required by management.

Knowledge, Training & Professional Development

• Attend all training provided by the Employer, including training related to precious metal valuation, diamonds, Krugerrands, customer service, security and compliance.
• Share acquired knowledge with colleagues and cross-functional teams when instructed.
• Continuously develop and update knowledge relevant to the precious metals and jewellery markets.

Operational Duties

• Follow all operational, cash-handling, security and customer-interaction procedures.
• Handle precious metals, diamonds and jewellery with the highest level of care and accuracy.
• Ensure all sales areas remain clean, organised and compliant with security protocols.

Additional Duties

• Perform any additional reasonable duties allocated by Management that fall within operational needs or the Employee’s skills.
• Support marketing, promotional or customer‑focused initiatives when requested.