Vacant Openings at ACDC Dynamics SA

Responsibilities:

• Greeting customers and taking orders
• Possessing excellent product knowledge to inform and increase sales
• Following up on orders to prevent delay and frustration
• Ensuring a clean and tidy counter
• Ensuring that each customer leaves the store satisfied
• Assist all customers at the counter with their queries
• Must treat all the customers with respect and courtesy
• Counter Sales which will include Quotations & Queries
• Must come from an Electrical Background
• Maintaining own Back Order Report
• Maintain good Time Management
• Ensuring that Specials and Brochures are up to date that are on the Trade Counter
• Additional responsibilities deemed necessary by Management
• See to all telephonic sales quotations and queries
• Load / Capture all sales orders and quotations on the computer system
• Manage all back orders on all the above entered orders and follow up regularly
• Advise customers of stock availability
• Regularly monitor all quotes given
• Assist when and where needed 

Attributes:

• Excellent attention to detail
• Punctuality
• Ability to work well under pressure.
• Good Communication and Interpersonal skills
• Good organizational and Admin skills

Requirements

• Matric
• Electrical Qualification an advantage
• Experience in a consumer / retail environment in selling electrical products.
• Excellent verbal and oral communication skills
• Ability to work in a high-pressure environment.
• Customer service and good interpersonal skills
• Physical fitness and excellent stamina

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Key Performance:

• Advise technical information
• Must have great communication skills to properly explain and relate complex technical issues to customers with significantly less technical training.
• Follow up on back orders.
• Investigate potentially serious situations and implement corrective measures.
• Queries and general administration
• Up & Cross Selling including promotion of specials (to supply evidence and regularity)
• Relationship and co - operation with external and internal sales team and other departments
• Building and maintaining customer relationships
• Request stock and follow up with relevant departments
• Promote solar specials
• Assisting in retail store when required
• Answering incoming calls & mails
• Resolving issues and or queries

Requirements:

• Matric
• Accuracy in execution of tasks
• 3 years of sales experience
• Sales/Technical experience

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KEY PERFOMANCE AREAS:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all department ts and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.

Requirements

• 2+ years of experience in computer networks and systems maintenance.
• A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient in database programming and software installation.
• Attention to detail.
• Good problem-solving skills

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Key Responsibilities:

Client Servicing and Relationship Management:

• Maintain and nurture relationships with existing clients in the KZN region.
• Provide excellent customer service, addressing inquiries, and ensuring client satisfaction.
• Understand clients' lighting needs and recommend appropriate solutions.

Business Development:

• Identify and prospect new clients within the designated territory.
• Conduct market research to stay informed about industry trends, competitors, and opportunities.
• Develop and implement effective sales strategies to meet and exceed targets.

Sales Activities:

• Conduct product presentations and demonstrations to clients.
• Negotiate terms and conditions, prepare quotations, and close sales.
• Collaborate with the internal sales team to ensure seamless order fulfillment.

Territory Management:

• Effectively manage the KZN territory to optimize client coverage.
• Plan and execute regular client visits and participate in industry events.
• Provide timely and accurate reports on sales activities and market trends.

Qualifications:

• Proven experience in external sales, particularly within the lighting or electrical supplier industry.
• Knowledge of lighting products and their applications is highly desirable.
• Strong negotiation, communication, and interpersonal skills.
• Self-motivated, with the ability to work independently and manage a territory efficiently.
• Valid driver's license and access to a reliable vehicle are mandatory.

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Key Performance Areas

• Coordinating stock control operations with warehouse staff but actively capturing data
• Assisting with the supply chain data to ensure the uninterrupted availability of stock
• Accurately capturing info to ensure supply and demand to prevent overstocking and running out-of-stock (OOS)
• Overseeing stock storage processes, including tagging, boxing, and labelling
• Maintaining a steady flow of stock from storage to where it is needed
• Performing regular inventory audits and keeping stock purchasing within budget
• Dealing with Inter branch Transfer queries 

Requirements

• A minimum of two years' experience as a data capturer in a similar industry
• In-depth knowledge of inventory management principles and best practices
• Great analytical and problem-solving skills
• Exceptional organizational and time management skills