Vacant Positions at Intelligent Debt Management

Key Responsibilities:

• Proactive engagement and relationship building with our clients.
• Calling clients prior to their first and second payments
• Calling clients following a missed payment
• Investigate historical data and arrears on rehab payments.
• Resolve client queries relating to missed payments.
• Educate clients by emphasizing the importance of making payments on time all the time.
• Improve collections by calling client before payment comes back as an unpaid; if unpaid, try to reclaim money within 7 business days.

Key Requirements/Competencies

• Previous work experience in a collections environment or similar role (1 to 2 years preferable)
• Relevant tertiary education
• Understanding of the debt review process and the importance of making regular payments.
• Excellent communication skills (written and oral)
• Excellent negotiation skills
• High level of attention to detail.
• Problem solving skills – ability to think on your feet.

Key Performance Areas (subject to change in the future):

• Number of clients contacted on the diallers.
• Payment ratios
• Unpaid conversion ratios
• How quickly a client makes up their payment

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What’s in it for you?

• Hybrid (onsite and remote) work environment
• Competitive packages, including medical aid, employee insurance, RA contributions, birthday leave
• A values and purpose driven working culture
• Rewards and awards as tokens of recognition for hard work
• Bursary program and encouragement to pursue future studies
• Merrit based promotions in a fast growing company with a wide range of opportunities available

Tasks and responsibilities to be expected in the role:

• Utilize the ATS to manage the administration of the recruitment process efficiently, including requesting candidate documents and updating candidate statuses.
• Correspond with candidates to schedule open days and interviews, provide updates on their application status, and respond to inquiries.
• Coordinate interview schedules between candidates and hiring managers.
• Maintain accurate and up-to-date records of candidate information, interview feedback, and hiring decisions.
• Facilitate background checks and reference checks for selected candidates, ensuring compliance with company policies and regulations.
• Assist with the onboarding process for new hires, including paperwork, orientation schedules and sending out new joiner information emails.
• Create and manage job postings on the ATS, ensuring accuracy and completeness of job descriptions, if required.

Requirements we would like you to meet:

• Minimum qualification National Diploma or equivalent in Organisational Psychology or Human Resources
• At least 2 years’ relevant experience
• Recruitment Agency experience will be advantageous
• Basic knowledge of Labour Law practices & Acts
• Recruitment system experience - beneficial
• Experience in coordinating tasks, meetings, interviews
• Experience working on Excel and Power Point, compiling reports and presentations

go to method of application »

What’s in it for you?

• Hybrid (onsite and remote) work environment
• Competitive packages, including medical aid, employee insurance, RA contributions, birthday leave
• A values and purpose driven working culture
• Rewards and awards as tokens of recognition for hard work
• Bursary program and encouragement to pursue future studies
• Merrit based promotions in a fast growing company with a wide range of opportunities available

Tasks and responsibilities to be expected in the role:

• Utilize the ATS to manage the administration of the recruitment process efficiently, including requesting candidate documents and updating candidate statuses.
• Correspond with candidates to schedule open days and interviews, provide updates on their application status, and respond to inquiries.
• Coordinate interview schedules between candidates and hiring managers.
• Maintain accurate and up-to-date records of candidate information, interview feedback, and hiring decisions.
• Facilitate background checks and reference checks for selected candidates, ensuring compliance with company policies and regulations.
• Assist with the onboarding process for new hires, including paperwork, orientation schedules and sending out new joiner information emails.
• Create and manage job postings on the ATS, ensuring accuracy and completeness of job descriptions, if required.

Requirements we would like you to meet:

• Minimum qualification National Diploma or equivalent in Organisational Psychology or Human Resources
• At least 2 years’ relevant experience
• Recruitment Agency experience will be advantageous
• Minimum 1 years’ experience in the IDMGroup
• Basic knowledge of Labour Law practices & Acts
• Recruitment system experience - beneficial
• Experience in coordinating tasks, meetings, interviews
• Experience working on Excel and Power Point, compiling reports and presentations