Job Responsibilities:
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Description
To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collectio
Unlock your potential
Are you organised, ambitious and passionate about helping people? Are you looking for a business who truly value their people and can offer endless career opportunities across
Unlock your potential:
Are you looking to kick start your career within an organisation that offers industry-leading training to help maximise your potential? Do you want access to endless career d
The main responsibilities of the role include:
Gaining a complete understanding of our entire product offering.
Understanding customer needs and connecting them to the right solutions.
Build
Job Description
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional depa
Key Responsibilities
Preparation for Inbound and Outbound Calls.
Quality of Call Opening.
Quality of Collections Call.
Quality of Credit Line Affordability Calculations.
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Customer Serv
Key Responsibilities:
Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met.
Collaborate with HR on disciplinary matters and i
Primary Purpose:
Your mission, should you choose to accept it, is to ensure our team of Contact Centre Agents delivers nothing short of stellar customer experiences. You'll be the maestro or
Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.
Functions:
Lead a team of Sales Agents and Team Leaders, providing gui
Main Purpose of the Job:
The Customer Retentions Department currently has a vacancy for a Retention Customer Service Representative who will be responsible for providing accurate friendly
Specialist, Workforce Management
Bringing smiles is what we do at TTEC… for you and the customer. As a Workforce Management (WFM) Specialists are working onsite in Cape Town,
Senior Operations Manager – Cape Town
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a
Operations Director – Cape Town
At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of
The main responsibilities of the Customer Support Agent are as follows:
Handling mainly inbound contacts, addressing inquiries and guiding applicants through the visa application process ;
Pro
Responsibilities
The main responsibilities of the Customer Support French Agent are as follows:
The main responsibilities of the Customer Support French Agent are as follows:
Handling mainl
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