Key Responsibilities
Preparation for Inbound and Outbound Calls.
Quality of Call Opening.
Quality of Collections Call.
Quality of Credit Line Affordability Calculations.
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Customer Serv
Key Responsibilities:
Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met.
Collaborate with HR on disciplinary matters and i
Primary Purpose:
Your mission, should you choose to accept it, is to ensure our team of Contact Centre Agents delivers nothing short of stellar customer experiences. You'll be the maestro or
Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.
Functions:
Lead a team of Sales Agents and Team Leaders, providing gui
Main Purpose of the Job:
The Customer Retentions Department currently has a vacancy for a Retention Customer Service Representative who will be responsible for providing accurate friendly
Specialist, Workforce Management
Bringing smiles is what we do at TTEC… for you and the customer. As a Workforce Management (WFM) Specialists are working onsite in Cape Town,
Senior Operations Manager – Cape Town
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a
Operations Director – Cape Town
At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of
The main responsibilities of the Customer Support Agent are as follows:
Handling mainly inbound contacts, addressing inquiries and guiding applicants through the visa application process ;
Pro
Responsibilities
The main responsibilities of the Customer Support French Agent are as follows:
The main responsibilities of the Customer Support French Agent are as follows:
Handling mainl
Assists callers by answering the line and connecting the caller to the correct person or department.
Ensure the smooth running of the switchboard functions, including but not limited to, message
Job Output:
Provide efficient and effective support to mweb customers, around billing and technical queries via Telephonic and Written channels.
Identify customers’ needs
Provide solut
Job Output:
Responsible for customer interactions that result in resolved technical, billing and account queries.
Identify and understand customer needs.
Provide solutions ttechnical and acc
Job Output:
Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
Understand
Call Centre Learners will be required to:
Attend the required training interventions and successfully complete the competency assessments.
Meet all the requirements for the successful completi
What you’ll need…
Customer service – this is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and
In this role, you will make an impact in the following ways:
Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediu