Client Service Director at The Hardy Boys

Job description

We’re looking for a problem solver, a relationship builder, a strategic thinker, a negotiator, a planner, a communicator, a budgeter, an inspirer, a performer – someone who’s curious and courageous. If you’re a Client Service Director, and have experience at Board level, it’s time to join the team.

Responsibilities

• Oversee a team of approximately thirty people
• Drive cohesion, profitability and revenue growth across all THB operating units
• Manage and grow the agency’s client portfolio, creating year-on-year growth in brands and revenue
• Develop lasting relationships with key senior clients and brand owners, positioning the agency as the strategic partner and thought leader for their business
• Lead retainer and fee negotiations with clients
• Be an inspirational leader that builds an agency team which consistently performs at a high standard
• Foster integration across agency disciplines and operating units, to ensure cohesive campaign delivery
• Create a culture that will bring the right people to the agency, inspiring a feeling that anything is possible when you come in to work
• Problem solve and pursue innovative solutions and ideas for clients

Minimum Requirements

• Board level experience, ideally as a Client Service Director or similar
• Post-graduate Degree majoring in communication, marketing, advertising or other related Business Sciences
• The successful candidate must be able to demonstrate having worked effectively within a Board team or equivalent, understanding how to influence such a team of peers
• Can illustrate occasions / events where they have taken a corporate leadership position, in addition to functional leadership
• Proven leadership skills with a passion for developing people
• Track record of generating value for clients and additional profit for the agency
• Accurate financial and budget control ability
• Strong Commercial Acumen - can provide tangible evidence of successful P&L accountability
• Strategically-minded, conceptually and creatively engaged
• Excellent relationship building and interpersonal skills
• Sound problem solver with the ability to manage conflict and complex negotiations