Night Receptionist at Marriott International

Job description

Required Experience & Qualifications

• At least 2- 3 years’ experience in a similar position within a Hotel environment
• A appropriate recognized qualification would be advantageous
• Proficiency in Microsoft packages
• Working Knowledge in Fidelio Opera
• Available to work flexible working hours and rostered shifts as and when required

Key Responsibilities

• Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
• Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
• Strong and effective communication and problem solving skills / conflict management
• Excellent Telephone skills and etiquette
• Quality and customer service driven
• Attention to detail and efficiency pertaining to area of responsibility Sound financial acumen Maintain a neat , clean and well-groomed appearance as per company standards
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Print contingency lists to have a record of all guests in case of emergency.
• Sell a room/accommodation to guests without reservations based on availability.
• Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages.
• Complete the Room Rate Variance Report.
• Process all guest check-ins and assign room.
• Activate or reissue room keys using electronic key machine.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Report accidents, injuries, and unsafe work conditions to manager.