Consumer Care Team Leader at Coloplast

Job description

Requirements

• You will be developing End-User strategy and campaigns with the objective to drive lead generation and lead execution; increase customer retention and conversion rates; and amplify annual revenue per End-user through up-and cross sell. This involves managing existing and developing new End-User relationships, solid campaign management skills and identifying new business opportunities. The Consumer Care Manager will be a true cross-functional role and work with a range of market managers and Sales team (i.e. OC) and manage Consumer Care to ensure we execute with excellence.
• Define and achieve specific sales, marketing and operational targets and KPIs
• Develop integrated End-User lifetime marketing strategy together with local marketing team.
• Develop and apply the appropriate local tactics and activities to the above-mentioned strategies. You will be leading the continuous development of Coloplast Care, DTC and other similar programs that may be developed.
• Ensure high marketing effectiveness and ROI on campaigns
• Provide leadership, coaching, appraisal, motivation and development which will enable Consumer Care team to achieve their sales targets and set KPIs
• Set individual and team targets and conduct performance review to ensure compliance with call strategy and quality levels
• Set directions for call strategy together with the marketing manager by providing relevant and up to date market intelligence translating consumer feedback to actual recommendations.
• Drive and own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)

Qualifications

You should be a Marketing graduate and have a with minimum 4+ years’ experience as call center leader with experience in sales training and coaching. You should also have experience in leading a team.