Manager at AfroCentric Group

Job description

About the Role

We are looking for a Manager: Contact Centre within our Bonitas Medical Aid department who will manage the administration and call centre operations for individual schemes to ensure service level agreements are achieved so that the scheme and organization as a whole remain sustainable and stable.

Who we are looking for:

Type of person

The candidate must be able to develop others, be assertive, be able to drive influence, have a sense of urgency, must be able to deliver results and must be able to effectively lead others.

Skills:

• Conflict Management
• Demonstrates Creativity
• Demonstrates Customer Commitment
• Computer Technology Skills
• Attention to Accuracy and Detail
• Customer Focus
• Numerical Ability
• Relevant systems knowledge and application
• Knowledge and application of relevant legislation
• Financial Acumen
• Attention to Accuracy and Detail
• Problem Solving
• Customer Focus