Office Services Coordinator at JLL

Job description

What this job involves

JLL Integrated Facilities Management (IFM) is currently searching for an experienced Office Services Coordinator who is reporting to the Facilities Manager. Working as part of the overall Facilities Team, the Office Services Coordinator (OSC) will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.

Your responsibilities:

• Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies
• Manage and maintain regular contact and meetings with relevant vendors- to report on issues, recommendations and cost estimates
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained
• Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers­ and action queries promptly in line with SLA
• Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training
• Travel/Visitors’ support – interface with locally approved hotels, assist client global travel & hotel managers in information gathering and communicating up to date information to staff.
• Assist in the organizing of internal and external client events
• Managing the quality of conferencing facilities
• Manage food and kitchen facilities – provide direction to housekeepers
• Raise purchase orders
• Manage Wiki pages and other communication channels for the site(s)
• Deputise / provide cover for Building Operations Coordinator / Facilities Manager when appropriate

Sound like you? To apply you need to have:

• Knowledge of Facilities/Office Services Coordinator role
• Previous experience of working within a in a high profile corporate environment
• Previous reception or hospitality experience
• Fluency in English and local language
• ­Excellent people skills and ability to interact with a wide range of client staff and demands
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Ability to multitask, use initiative and work with minimal supervision.
• Be an excellent team player with the want to go above and beyond for each other

What you can expect from us

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.