Overall Purpose of the Job:
To collect, capture, analyse and process all moving cancellation requests with the main focus of ensuring maximum customer retention.
To collect, capture, analyse and process all moving cancellation requests with the main focus of ensuring maximum customer retention.
Daily Main Duties And Responsibilities
Minimum qualification and experience:
- Receive and process moving cancellations
- Qualify and call on all “new leads”
- Attempt to book appointments with relocation/reconnection customers
- Schedule appointments in Sales consultants diaries
- Follow up on all unclosed leads
- Handle calls from customers who wish to cancel their service
- Keep internal and external customers informed of the status of the relocating process
- Communicate and coordinate with internal departments and branches
- Record cancellations of appointments
- Book system removal where reconnections were not possible
- Analyse statistics relating to reconnections.
Minimum qualification and experience:
- Matric
- Knowledge of customer service principles and practices
- Experience in telephonic sales support
- Computer literate
- Bilingual (English and Afrikaans)
- Ability to work shifts
- Customer Focus
- Understanding Others
- Written Communication
- Listening
- Drive for results
- Patience
- Problem Solving
- Peer Relationship
- Decision Quality
- Informing
- Composure
Gmail
Yahoomail