Assistant Executive Housekeeper at Fairmont Hotels & Resort

Job description

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . The standards and values you model as Assistant Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Hotel Overview: On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Lodge and Fairmont Zimbali Resort.

Summary Of Responsibilities

^{Reporting to the Assistant Executive Housekeeper, responsibilities and essential}

^{job functions include but are not limited to the following:}

• ^{Consistently offer professional, friendly and engaging service}
• ^{Supervise the day-to-day operation of the department to ensure service standards are followed}
• ^{Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met}
• ^{Monitor labor costs while ensuring effective scheduling and department productivity}
• ^{Assist with preventative maintenance programs while working with the Chief Engineer}
• ^{Address guest concerns and react quickly; logging and notifying proper departments as required}
• ^{Manage the departmental budget in a fiscally responsible manner}
• ^{Ensure effective communication, including coaching and performance management}
• ^{Attend regularly scheduled departmental meetings}
• ^{Follow departmental policies and procedures}
• ^{Report necessary maintenance items}
• ^{Follow all safety and sanitation policies}
• ^{Other duties as assigned}

Qualifications

• Previous leadership experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous leadership experience required
• Visa Requirements: Must be legally eligible to work in South Africa.