Vacant Jobs at Nexio

ROLE PURPOSE

• The Senior Account Manager (SAM) is accountable for driving strategic customer engagement, revenue growth, and long-term account expansion across the South African Government landscape—including National Departments, Provincial Departments, Municipalities, Agencies, State-Owned Enterprises (SOEs), and Government Clusters.
• This role aligns technology solutions with the Government’s digital transformation priorities such as NDP 2030, the National Digital & Future Skills Strategy, e-Government modernisation, Smart City initiatives, and cybersecurity readiness, while ensuring full adherence to public-sector procurement legislation and governance frameworks.
• The SAM will operate as the primary customer lead, engaging across DG, DDG, CIO, CFO, HOD, Municipal Manager and SOE executive levels, ensuring Nexio’s value proposition is positioned to enable government service delivery, efficiency, and digital transformation.

ROLE REQUIREMENT

• Develop and execute multi-year account strategies aligned to National Treasury priorities, MTEF/MTSF cycles, and sector-specific mandates.
• Map customer environments in line with SA Government Clusters (Justice & Security, Economic, Social, Governance).
• Build trusted relationships with DGs, DDGs, CIOs, CFOs, Municipal Managers, HODs, Boards, and SOE leadership.
• Position Nexio as a strategic advisor through a deep understanding of government digital transformation programmes.

Identify, qualify, and close opportunities linked to public-sector initiatives:

• Digital Government Modernisation
• Public-sector cybersecurity and POPIA compliance
• GovCloud-aligned cloud migration
• Municipal revenue enhancement systems
• ERP and infrastructure modernisation for SOEs
• Smart City and e-government platforms
• Deliver revenue, margin, and pipeline targets through cross-sell and upsell motions.

Manage complex government tender processes in accordance with:

• PFMA
• MFMA
• PPPFA
• National Treasury Regulations
• CSD compliance requirements
• Navigate public sector RFP/RFQ/RFI processes, open bids, transversal contracts, and SITA procurement requirements.
• Ensure transparent, compliant sales practices aligned to PFMA, MFMA, POPIA, Cybercrimes Act, B-BBEE, and Public Service Regulations.
• Collaborate with legal and compliance teams to ensure accurate, risk-mitigated bid submissions.
• Build joint go-to-market strategies with OEMs, SIs, B-BBEE partners, and technology alliances relevant to government.
• Engage strategically with SITA, SALGA, COGTA, Provincial Treasuries, and sector-specific ICT forums.
• Represent Nexio at industry events such as GovTech, SALGA Conferences, SITA Summits, and Municipal ICT forums.
• Maintain accurate forecasting and CRM data aligned with government budget cycles (APPs, IDPs, Strategic Plans).
• Map National and Provincial budget allocations and procurement pipelines to influence opportunity development.
• Conduct Quarterly Business Reviews (QBRs) with key departments, municipalities, and SOEs.
• Ensure seamless delivery of complex ICT programmes within government environments.
• Support change-management, governance, and end-user adoption across public-sector projects.
• Manage escalations and ensure SLAs and KPIs meet government performance standards.

Stay informed on:

• National Treasury budget allocations
• Government ICT strategies & policies
• Municipal turnaround strategies
• Digital transformation legislation and reforms
• Convert insights into actionable sales strategies, solution positioning, and executive engagement.
• Mentor junior sales and account resources.
• Influence internal strategy for public-sector prioritisation, solution investment, and value proposition alignment.
• Drive collaboration across sales, delivery, finance, bid office and compliance teams.

Additional Information:

• Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments.  A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Deep knowledge of PFMA, MFMA, PPPFA, NT Regulations, POPIA, Cybercrimes Act.
• Strong experience with large ICT solution sales cycles.
• Tender management and SITA-related procurement proficiency.
• Strong negotiation, influencing, and executive communication capabilities.
• Analytical and financial acumen to interpret budgets, MTEF, and APPs.

QUALIFICATIONS & EXPERIENCE

• Matric (required)
• Degree in Business Administration, Public Administration, ICT, Marketing, or related field
• 7+ years’ experience in public-sector enterprise sales
• Proven track record selling ICT, digital, cloud, cybersecurity, or managed services solutions
• Strong understanding of government procurement, legislation, and ICT strategies
• CRM proficiency and strong pipeline management discipline

LEADERSHIP COMPETENCY REQUIREMENTS

• Strategic thinking and the ability to influence public sector digital transformation agendas.
• Excellent communication, negotiation, and presentation skills.
• Ability to engage senior government stakeholders and manage complex governance structures.
• Collaborative leadership style with strong cross-functional engagement.
• Strong ethical standards, diplomacy, and political sensitivity.

Closing Date 10 April 2026

go to method of application »

ROLE PURPOSE

• The Service Desk Agent (Level 1) serves as the first point of contact for internal and external clients, ensuring professional, timely, and SLA-aligned handling of Incidents and Service Requests.
• The role is responsible for accurate ticket logging, first-line technical diagnosis and resolution, effective escalation to Tier 2/3 support teams, and maintaining high levels of customer satisfaction.
• This position supports operational continuity, SLA compliance, and client experience within the Managed Services environment.

ROLE REQUIREMENT

Service Request & Incident Management (ITIL Aligned)

• Serve as the single point of contact for all incoming Incidents and Service Requests.
• Accurately log, categorise and prioritise tickets within the ITSM tool (BMC Remedy or equivalent).
• Conduct first-line investigation and diagnosis.
• Resolve Level 1 issues at first contact where possible.
• Escalate unresolved issues to appropriate Tier 2 or Tier 3 support teams within SLA timelines.
• Ensure full ticket lifecycle management through to resolution and closure.
• Perform post-resolution confirmation with users before ticket closure.

SLA & Operational Compliance

• Adhere to defined SLA and OLA requirements.
• Maintain accurate documentation of all activities within the ticketing system.
• Monitor ticket progress and proactively follow up on pending escalations.
• Reinforce SLA expectations with end-users.
• Support audit, ISO, and compliance standards where applicable.

Technical Support Delivery

Provide first-line support across:

• Desktop and laptop troubleshooting
• Basic network connectivity issues
• Email and collaboration tools
• Business applications
• Password resets and access management
• Peripheral hardware support
• Escalate complex infrastructure, server, network, or application issues beyond Level 1 scope.

Customer Experience & Communication

• Maintain a professional, courteous and service-oriented approach.
• Provide timely feedback and updates to users.
• Manage high call volumes while maintaining quality standards.
• Conduct customer satisfaction follow-ups where required.
• Support effective communication during outages or service disruptions.

Continuous Learning & Development

• Develop understanding of supported client environments.
• Maintain working knowledge of ITIL principles.
• Build familiarity with supported systems and applications.
• Participate in knowledge sharing and team collaboration initiatives.

Key Performance Indicators (KPIs)

• First Contact Resolution (FCR) Rate
• SLA Adherence 
• Ticket Logging Accuracy
• Customer Satisfaction Score (CSAT)
• Escalation Timeliness

PROFESSIONAL COMPETENCIES

• Customer-centricity
• Problem solving & analytical thinking
• Attention to detail
• Stress tolerance in high-volume environments
• Accountability & ownership
• Effective verbal and written communication
• Planning & organising

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• ITIL Foundation
• CompTIA A+
• Minimum 1 year experience in Service Desk / Call Centre / IT Support environment
• Exposure to ITSM ticketing systems advantageous
• Own transport
• Willingness to work rotational shifts (24/7 environment)
• Fluent in English (verbal and written)

Closing Date 09 April 2026

go to method of application »

ROLE PURPOSE

• Provide first‑line Linux system administration support within enterprise environments, including daily operational tasks, incident resolution, system checks, patching, security compliance, backup and recovery activities, and coordination with cross‑functional teams to maintain system stability and performance.

ROLE REQUIREMENT

Functional Responsibilities

• Perform daily Linux system administration checks and operational tasks
• Provide first‑line support and escalate unresolved incidents
• Support OS implementation activities across Production, Test, QA & Development
• Apply security patches and assist with vulnerability management
• Perform backups and restores using enterprise tools (e.g., NetBackup)
• Log and track tickets using ITSM tools (Remedy/ServiceNow)
• Collaborate with Networks, Storage, DB, Security, Facilities & Dev teams
• Follow established SOPs, security standards, and ITIL practices

Impact on Organisation

• Contributes to system stability and operational continuity
• Ensures incidents are resolved within SLA, reducing downtime
• Supports compliance, backup integrity, and audit readiness

Leadership

• No direct reports
• Expected to show ownership, initiative, and continuous learning
• Contribute to team knowledge sharing and documentation

Key Activities Summary

• 1st‑line Linux system administration
• Logging & escalating tickets
• Daily system monitoring
• Patch & vulnerability remediations
• Backup & recovery tasks
• Troubleshooting basic OS, hardware & storage‑related issues

PROFESSIONAL COMPETENCIES

• Basic Linux administration (RHEL, CentOS, SUSE or similar)
• Shell scripting fundamentals (Bash)
• Patch management & security compliance
• Backup and recovery (NetBackup advantageous)
• Basic networking, storage and hardware knowledge
• System monitoring & incident management
• Understanding of ITIL processes

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Tertiary qualification in ICT or a related Information Technology discipline
• ITIL Foundation Certification
• RHCSA or an equivalent Linux/Unix certification
• Exposure to AWS Cloud technologies (Advantageous)
• Minimum of 1 to 3 years’ experience in ICT, including at least 1 year in Linux/Unix system administration.
• Experience supporting enterprise-scale environments
• Foundational knowledge of hardware, system software, storage, and networking
• Basic shell scripting proficiency (Advantageous)
• Hands-on experience with backup and recovery technologies
• Solid understanding of security principles, compliance standards, and vulnerability management

Closing Date 09 April 2026