Jobs at Fidelity Services Group

• The above position is vacant at Robertville, Roodepoort, reporting to the Credit Manager for the Guarding Division.
• The main purpose of the position is to make sure that the debtors’ collections are done timeously.

Minimum Requirements:

• Matric Certificate and preferably a recognised credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation is essential
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Powerpoint and especially Excel is essential
• Must be fluent in English.
• Must have own transport.
• Must reside in or around Roodepoort.

Key Performance Areas: (not totally inclusive):

• Performing the full credit control functions.
• Maintaining and managing collections in relation to the company’s Group Credit policy.
• Maintaining a healthy cash flow at all times.
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets.

Other personality attributes:

• Numerical accuracy
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure
• Ability to meet strict deadlines
• Organizational skills
• Administration skills

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work
   

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Job Description
Key Responsibilities:

• Oversee and control all stock movements, including receipting, issuing, and transfers.
• Accurately process and record all stock movements in the system.
• Capture and maintain supporting documentation for all stock transactions.
• Ensure stock records are up-to-date and aligned with physical counts.
• Collaborate with warehouse, procurement, and finance teams for stock-related matters.
• Identify and report any stock discrepancies or variances.
• Assist with regular stock takes and audits.

Key Requirements:

• Minimum 2 years' experience in stock control or inventory administration.
• Strong attention to detail and organizational skills.
• Proficient in MS Office (especially Excel); experience with inventory/ERP systems is an advantage.
• Good communication and teamwork abilities.
   

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Job Description 

• A vacancy exists for Personal Assistant / Receptionist in the FSS Branch in Bloemfontein reporting to the Branch Manager. The main purpose of the position is to provide co-ordination, administrative and secretarial support to the Regional Manager. 

Minimum Requirements 

• Grade 12. 
• Administrative/Secretarial Post School Qualification. 
• At least 3-5 Years’ experience as an Administrator/Personal Assistant reporting to Senior Management. 
• Valid driver’s license with own reliable transport. 
• Ability to travel as and when required. 
• Ability to work extended hours as and when required. 
• Clear criminal record and no pending cases. 
• Advanced Excel, MS Word and Power Point proficiency. 
• Knowledge of the SAP and ePayroll systems are beneficial. 
• Above average verbal and written communication skills. 
• Ability to resolve conflict effectively. 
• Ability to handle work related stress and work effectively under pressure. 
• Ability to work independently and ability to meet strict deadlines. 

KEY PERFORMANCE AREAS: 

• Co-ordination of appointments, diary management and client engagements/events. 
• Office administration and general Administrative duties. 
• Co-ordination of e-mail, correspondence and written communication. 
• Screening of telephone calls and taking of messages. 
• Minute taking at selected meetings and engagements. 
• Maintaining of strict confidential protocols regarding correspondence and communication. 
• Liaising at different levels of the Branch and act as Ambassador of the Regional Managers office. 
• Consolidate management information and reports. 
• Compiling weekly and monthly reports. 
• Typing of documents, reports and preparation of presentations 
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility. 
• Highly motivated and enthusiastic. 
• Delegating walk in/phone in clients to correct department
• Switchboard
• Receiving calls and transferring to the correct person
• Taking message is staff not available to take call
• Correspondence

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES: 

• Ability to maintain confidentiality and handle office maters with utmost professionalism. 
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels. 
• Above average report writing skills. 
• Organising skills. 
• Assertiveness. 
• Initiative skills. 
• Time Management skills. 
• Attention to detail. 
• Team player. 
• Self-development and that of others. 
• Self-motivated & Independent operator. 
• Delivery-orientated and deadline-driven 
• Sensitivity to confidential matters is required 
• High emotional intelligence (EQ) required. 
• Professional interpersonal communication (written and verbal). 
• Able to function in an unstructured environment. 
• Build relationships across the business 
• Ownership and accountability and decision making skills. 

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Job Description
Overall purpose of the job:  

• The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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About the Role

• We are seeking a diligent and proactive Hotel Security Officer to join our hospitality team. In this role, you will focus on ensuring the safety and security of our guests, staff, and property within a hotel environment. You will play a vital part in maintaining a welcoming atmosphere while effectively managing safety protocols and addressing any security concerns.

Key Responsibilities

• Monitor and patrol the hotel premises to detect and prevent any suspicious activities or potential security breaches.
• Respond promptly to emergency situations, coordinating with local law enforcement and emergency services when necessary.
• Conduct regular inspections of security equipment and systems, ensuring they are functioning correctly at all times.
• Implement and enforce hotel policies and emergency procedures to ensure a safe environment for both guests and staff.
• Provide excellent customer service by assisting guests with questions and providing information about hotel services.
• Collaborate with hotel management and staff to provide security briefings and training sessions.
• Document incidents, report any irregularities, and maintain detailed records of all activities.
• Assist in the investigation of reported incidents and provide support in creating a safer hotel environment.

Requirements

• Proven experience in a security role, preferably within the hospitality industry or a similar environment.
• Presentable appearance and Excellent communication and interpersonal skills for effective interaction with guests and staff.
• Valid Psira certificate 
• Familiarity with security systems, surveillance equipment, and safety protocols.

Preferred Qualifications

• Previous experience in a supervisory or lead security role is an advantage.
• Additional certifications in First Aid, Fire Safety, or Crisis Management would be beneficial.
• Experience working with diverse populations and in multicultural environments.

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Job Description

• The above position is vacant at Klerksdorp CIT branch, reporting to the Regional General Manager.
• The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control
   

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• A vacancy for a Shift Supervisor has become vacant at one of Fidelity Security’s high-risk Sites based within the Vaal area.  The main purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met.

Minimum Requirements:

• Matric Certificate/ Grade 12.
• Grade B Psira registration and accreditation.
• A minimum of 5-8 years’ experience in Security Operations- previous Shift Management experience advantageous.
• Must have retail experience
• Very analytical individual with excellent problem-solving Skills.
• Ability to manage and discipline staff.
• Computer literate, with proficiency in MS Word and Excel.
• Strong Operational Planning, Leadership and Organisational Skills as well as good.
• Interpersonal Communication and Client Liaison Skills are essential.
• Must be able to work under pressure and for extended hours as and when required.
• Willing to work flexi hours.
• Own Reliable transport.
• Clear criminal record.
• Should reside in the Vaal area or willing to relocate at own cost.

Job Specification:

• Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management when applicable.

Other personality attributes:

• Ability to work under pressure and meet deadlines
• Pro-active and innovative
• Punctual
• Attention to detail
• Quality orientated
• Assertive
• Disciplined
• Accuracy and high methodical working methods.

Core competencies:

• Business acumen
• Vision & influence
• Analytical & critical thinking skills
• Goal setting
• Driving & managing change
• Driving for results
• Communicating direction
• Development of others
• Self-development
• Communication skills
• Customer focus
• Teamwork
   

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• The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organisational and interpersonal skills 
• Valid driver’s license and own transport  
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees
• Ensure all clients are serviced as per contractual requirements
• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions towards any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR/ IR related issues
• Overall Transtrack duties
• Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes and core competencies: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organising skills

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• The above position is vacant at our Hermanstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organisational and interpersonal skills 
• Valid driver’s license and own transport  
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees
• Ensure all clients are serviced as per contractual requirements
• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions towards any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR/ IR related issues
• Overall Transtrack duties
• Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes and core competencies: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organising skills

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OVERALL PURPOSE OF THE JOB:

• An opportunity exists for a Guarding Area Supervisor at Pretoria. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience (3yearsminimum)
• PSIRA registered (Grade A)
• Valid Drivers License (with prdp)
• No Criminal Record

KEY PERFORMANCE AREAS: (Not totally inclusive):

• Ensuring that all shifts are covered on a daily basis.
• Responsible for maintaining discipline on all sites
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity ADT and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents on all sites
• Liaising daily with Area Manager on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by the Area Manager and client

BEHAVIORAL COMPETENCIES:

• Assertiveness
• Strong leadership ability with self-development
• Development of others
• Presentable
• Analytical, Critical Thinking & Planning skills
• Interpersonal skills
• Customer focus
• Teamwork