Vacancies at Access Bank

Requirements

 Regulatory Compliance Oversight:

• Provide expert oversight and guidance on regulatory compliance matters related to Product & Marketing, and FAIS activities.
• Stay updated on regulatory developments and promptly implement changes to ensure compliance across relevant business functions.
• Provide oversight and guidance on regulatory compliance matters related to, Product & Marketing & FAIS activities.
• Develop and implement CRMPs on all legislative elements that impact applicable business units.

Stakeholder Engagement:

• Cultivate collaborative relationships with internal stakeholders across various departments, including business units, support functions, and senior management, to foster a culture of compliance and risk awareness.
• Serve as a trusted subject matter expert on compliance matters, offering guidance and advice to stakeholders as required.
• Attend stakeholder meetings and regulatory meetings, as and when required.
• Contribute to the preparation and delivery of regular reports to various stakeholders, EXCO and Audit and Compliance Committee.

Risk Assessment and Mitigation:

• Conduct thorough risk assessments to identify potential compliance risks and vulnerabilities.
• Develop and implement robust strategies for effectively mitigating compliance risks, collaborating closely with relevant stakeholders.

Compliance Monitoring and Reporting:

• Establish and execute robust compliance monitoring programs to assess adherence to regulatory requirements and internal policies within the specified areas.
• Generate comprehensive regulatory reports on compliance activities, findings, and remedial actions as mandated.
• Prepare and submit regulatory reports on compliance activities, findings, and remedial actions to senior management and regulatory authorities as required.
• Lead and facilitate compliance reviews and audits to evaluate compliance with regulatory requirements and internal policies.
• Formulate and execute corrective action plans to address findings derived from compliance reviews and audits.

FAIS Portal Management:

• Manage interactions with the FAIS portal for registration, reporting, and other compliance-related activities.
• Ensure all necessary filings and updates are completed within regulatory deadlines.

Supervision Management:

• Develop and implement supervision management processes to monitor and oversee FAIS activities of the bank.

Training and Awareness:

• Provide ongoing support and guidance to staff on compliance-related matters and inquiries. Develop and deliver Market Conduct and FAIS awareness training.
• Promote a culture of compliance throughout the organisation.
• Maintain records of mandatory compliance training.

Team development:

• To assist fellow compliance officer’s / team members in achieving project or operation goals and reporting deadlines.
• To Identify and extract any possible synergies that exist between internal audit and to develop/foster a co-operative relationship which would be to the advantage of the business.
• General compliance administrative duties.

Policies and Procedures Management:

• Develop, review, and enhance compliance policies and procedures specific to Product & Marketing, and FAIS operations.
• Formulate and execute corrective action plans to address findings derived from compliance reviews and audits.

Personal Development:

• Be willing to learn and grow by being exposed to various disciplines within the department and not work in isolation.
• Take responsibility of personal development within the compliance sphere.
• Attend compliance related workshops, training interventions and conferences.
• Contribute by assisting in ensuring training hours are completed and training is attended.
• Ensuring attendance of business workshops and training sessions.
• Participate on industry-specific associations, standing committees, work groups and other interest groups in the financial services industry, where necessary.

Academic Knowledge:

• Appropriate professional qualification from a reputable educational institution or professional body; or
• Appropriate accredited compliance related course endorsed by the Compliance Institute.
• Post graduate diploma in Compliance Management (advantageous)
• Member of the Compliance Institute.
• Candidate must be approved (or eligible for approval) by the FSCA as a FAIS Compliance Officer and meet all Fit and Proper Requirements, including appropriate FSCA-recognized qualifications, successful completion of regulatory examinations (RE1 and applicable category exams), and a minimum of 3 years’ relevant compliance or risk experience in the financial services sector.
• The candidate must demonstrate strong knowledge of FAIS and related legislation, as well as the ability to operate independently, maintain an effective compliance framework, and engage with regulators and senior management.

Work Experience:

• Minimum of 2 – 5 years of experience in compliance or regulatory roles within the banking or financial services industry, with a focus on Treasury, Global Markets, Trade Finance, Product & Marketing activities.
• 3 years’ FAIS experience for a Cat 1 License
• Understanding and ability to assess compliance risks.
• Ability to interpret legislation.
• Understanding of and ability to implement monitoring methodologies.
• Proficiency in compliance frameworks, CRMPs, and risk mitigation strategies.
• Good presentation skills (Ability to provide awareness training).
• Ability to provide advice and guidance to Business.
• Ability to compose compliance related reports.

go to method of application »

Requirements

Client Relationship Management:

• Manage and grow a portfolio of commercial banking clients.
• Develop a deep understanding of clients’ businesses, industries, financial positions and strategic objectives.
• Act as the primary relationship contact between the bank and clients.
• Conduct regular client visits and relationship reviews.
• Identify opportunities to deepen wallet share through cross-selling and up-selling.
• Ensure high levels of client satisfaction and retention.
• Resolve client complaints and service-related issues promptly.

Business Development and Revenue Growth

• Acquire new-to-bank commercial clients.
• Identify opportunities to increase deposits, lending, trade finance, treasury, transactional banking and other banking solutions.

• Develop and implement portfolio growth strategies.
• Build referral networks with internal and external stakeholders.
• Maintain a healthy sales pipeline and convert opportunities into revenue-generating relationships.
• Achieve agreed sales and financial targets.
• Ensure Business Profitability and Growth in conjunction with the Operational Banker through retention, attraction, and expansion of customers in portfolio.
• Ensure approval of customer’s lending needs are met in conjunction with the Operational Banker through high-quality applications.
• Ensure that portfolio is 100% self-funded through the attraction of correctly priced deposits.
• Successfully close cross and up-selling opportunities received from Operational Banker and own sources.
• Distribute further leads to internal business partners.
• Achieve Non-Interest Revenue targets.

Credit and Risk Management:

• Conduct preliminary assessments of client creditworthiness.
• Gather and analyse financial statements and business information.
• Prepare and submit quality credit applications and recommendations.
• Monitor portfolio risk indicators and identify early warning signals.
• Ensure all facilities are reviewed and renewed within stipulated timelines.
• Minimise impairments and non-performing loans within the portfolio.
• Escalate risks and exceptions in accordance with approved governance frameworks.

Financial Analysis:

• Analyse client financial statements, cash flow projections and business performance.
• Assess funding requirements and recommend suitable banking solutions.
• Evaluate financial trends and market developments impacting clients.
• Support credit decision-making through sound financial interpretation.

Academic Requirements:

• Matric
• Bachelor’s degree in finance, Banking, Accounting, Economics, Commerce or related field - required
• Relevant postgraduate qualification advantageous

 Work Experience:

• Minimum 5–8 years’ experience in Commercial Banking or Relationship Management.
• Proven experience managing clients with annual turnover of R150 million to R750 million.
• Demonstrated experience in structuring and managing complex lending facilities.
• Strong track record in business development, portfolio growth and revenue generation.
• Experience engaging with business owners, CEOs, CFOs and executive management teams

go to method of application »

Requirements

Customer Service Inbound

• Handle complex customer queries, complaints, and escalations in line with SLA requirements
• Provide telephonic and digital (email/chat) support to customers after hours
• Manage and allocate queries within the Customer Service Mailbox to ensure SLA compliance
• Provide customers with accurate information on bank products and services
• Maintain high service standards aligned to CSAT, NPS, and FCR targets
• Ensure accurate logging of all interactions and escalations on the system
• Resolve customer issues at first contact or ensure effective escalation and follow-up
• Support agents with difficult or escalated customer interactions
• Assist customers with card-related services (activation, PIN reset, stop card, error resolution)
• Coordinate with third parties on issues such as airtime/electricity purchases

Internet Banking/Banking App

• Provide advanced support and approve on digital banking platforms (Mobile App, Internet Banking)
• Guide customers through onboarding, registration, and activation processes
• Assist with password resets, PIN changes, and transaction limit adjustments
• Support and enable customers on Access More
• Provide guidance and support to team members on digital queries

Operations

• Approve account holds on FlexCube in line with controls and procedures
• Monitor, identify, and escalate system outages and high-risk incidents
• Act as escalation point for operational issues during after-hours shifts
• Guide clients through onboarding on the Access More App
• Ensure proper incident logging, tracking, and handover to relevant teams
• Support quality assurance and adherence to operational standards

Call Centre Outbound

• Ensure timely return of customer calls and follow-ups
• Monitor and guide agents on call-back requirements and quality
• Proactively follow up on unresolved or escalated queries
• Ensure service recovery actions are taken where required

Communication

• Deliver clear, professional communication across all channels
• Actively listen and interpret customer needs accurately
• Simplify complex banking processes for customers
• Provide timely updates to manage expectations
• Maintain detailed and accurate interaction records
• Guide and coach team members on communication best practices

Academic Knowledge: 

• Grade 12 (Matric) or equivalent qualification is required.
• A relevant tertiary qualification in Business Administration, Customer Service, Banking, or a related field will be advantageous.
• Any additional training or exposure to digital banking platforms or customer service environments will be advantageous.

Work Experience: 

• Minimum three years of customer service experience

go to method of application »

Requirements

AML/CFT Compliance Framework:

• Develop, implement and maintain the Bank’s AML, CTF, CPF and sanctions compliance programmes.
• Ensure policies, standards, procedures and controls remain aligned with regulatory requirements and industry best practice.
• Conduct periodic reviews of the AML programme and recommend enhancements where necessary.
• Ensure effective implementation of the risk-based approach across the Bank.

Regulatory Compliance:

• Monitor compliance with applicable legislation, regulations, directives and guidance issued by regulatory authorities.
• Act as the designated AML compliance officer where required by regulation.
• Liaise with regulators, supervisory authorities and law enforcement agencies on AML related matters.
• Coordinate regulatory inspections, audits and information requests.
• Ensure timely submission of all regulatory reports and statutory returns.

Financial Crime Risk Management:

• Identify, assess, monitor and mitigate financial crime risks across products, services, channels and customer segments.
• Conduct and maintain enterprise-wide AML risk assessments.
• Review emerging financial crime risks and recommend mitigating controls.
• Monitor effectiveness of financial crime controls and risk indicators.

Customer Due Diligence (CDD) ;

• Oversee customer onboarding and due diligence frameworks.
• Ensure compliance with Know Your Customer (KYC), Customer Identification and Verification requirements.
• Review and approve enhanced due diligence (EDD) cases.
• Provide guidance on high-risk customers, politically exposed persons (PEPs), correspondent banking relationships and complex ownership structures.
• Ensure periodic customer reviews are completed in accordance with risk ratings.

Transaction Monitoring and Investigations:

• Oversee transaction monitoring processes and systems.
• Review unusual and suspicious transaction investigations.
• Ensure appropriate escalation and investigation of alerts.
• Monitor quality and effectiveness of monitoring rules and scenarios.
• Recommend enhancements to transaction monitoring controls.

Suspicious Activity Reporting:

• Review and assess suspicious activity referrals.
• Determine whether suspicious transaction/activity reports should be filed.
• Ensure reporting obligations are met within prescribed regulatory timeframes.
• Maintain records relating to investigations and regulatory filings.

Sanction Compliance:

• Oversee sanctions screening programmes.
• Provide advice regarding sanctions risks and restrictions.
• Review sanctions alerts and escalations.
• Monitor developments in local and international sanctions regimes.
• Ensure appropriate controls for sanctions compliance are maintained.

Governance and Reporting:

• Prepare management and board reports on AML and financial crime matters.
• Present financial crime risk trends, incidents and key metrics to governance committees.
• Maintain AML-related management information and reporting dashboards.
• Escalate material compliance breaches and financial crime risks.

Training and Awareness:

• Develop and deliver AML, sanctions and financial crime awareness training.
• Promote a culture of compliance throughout the organization.
• Ensure employees understand their AML obligations.
• Maintain records of mandatory compliance training.

Advisory Support:

• Provide AML and financial crime advice to business units.
• Participate in product approval and change management processes.
• Review new products, services and delivery channels for financial crime risks.
• Support business units in implementing appropriate controls.

Monitoring, Testing and Assurance:

• Conduct compliance monitoring reviews and thematic assessments.
• Track remediation of identified findings.
• Support internal and external audits.
• Evaluate effectiveness of AML controls and recommend improvements.

Academic Requirements:

• Bachelor’s Degree in Law, Risk Management, Finance, Accounting, Commerce or related field.
• Relevant AML/Compliance certification preferred (e.g. CAMS, ICA, CFE, AML CPrac or equivalent).
• Postgraduate qualification advantageous.

Work Experience:

• 5–7 years’ experience in AML, compliance, financial crime, risk management or banking operations.
• 8–10 years’ experience in AML/compliance within banking or financial services.
• Experience managing AML investigations, transaction monitoring and regulatory engagements.

go to method of application »

Requirements

• Ensuring compliance with statutory law and financial regulations.
• Preparation of financial statements.
• Preparation of VAT returns and calculation of taxation.
• Liaison between internal and external audit, ensuring Exco and Risk that all necessary controls are in place and that financial statements are fairly stated.
• Coordinate audit processes for the bank.
• Lead changes required in accounting standards, regulatory standards, systems, IT platforms, processes and controls.
• Implement accounting policies.
• Ensure all accounts in the GL are owned, properly reconciled and substantiated.
• Key sign-off on the new product approval process for business unit products and new business which includes systems, accounting treatment, controls and procedures.
• Maintain chart of accounts and business structure in the ledger.
• Ensure compliance with IFRS, including expected credit loss (IFRS 9), financial instruments (IFRS 9), revenue recognition (IFRS 15) and leases (IFRS 16).
• Oversee accounting for loans and advances, impairments, investments, treasury instruments, and derivatives.
• Processing of journals.
• Monitoring internal controls and perform assessments.
• Complete attestations to testify to the adequacy of controls on request.
• Document the control processes that support attestations of GL accounts.
• Report/escalate exceptions/breaks from the control processes supporting the attestation.
• Review reconciliations to confirm completeness and accuracy and sign-off on the reconciliations.
• Raise journals to correct reconciliation issues identified by the business partners.
• Perform risk assessments across all reconciliations in line with the level of risk associated with an account when an account is opened and review on an annual basis.
• Business and Risk management: insight and oversight on service delivery, balanced scorecard criteria, the risk management control framework and audit scopes and findings

ACADEMIC REQUIREMENTS:

• Bachelor’s degree in accounting, Finance, Financial Management, Commerce (Accounting/Finance)
• Have completed a CA(SA)

WORK EXPERIENCE:

• At least 3 years’ experience in a bank.
• Previous working experience with Great Plains an advantage (Optional)
• Advanced Excel skills
• Strong technical accounting expertise (IFRS, banking products).