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Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces t...
Job description
Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring takes place. The South African GNOC services the SA, UK and US regions 24/7.
This requires all GNOC staff to be available for standby in rotating shifts as rostered.
The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self-motivated and dynamic individuals who are able to work under pressure with limited instruction and direction.
Who We Are Looking For
The Customer Support Engineer needs to be a naturally enthusiastic customer service orientated IT engineer who is looking for a role that places them at the forefront of cutting edge, cloud technology and innovation with an established solution set.
We are looking for someone who is a self-driven, positive person who thrives in a demanding and fast paced team environment. The successful candidate will be able to handle pressure by demonstrating the ability to work though complex cases quickly, accurately, autonomously and to the customers immediate satisfaction.
For this role we are looking for an exceptional customer focused person with excellent IT Support skills. The engineer will provide support to the South African client base, as well as assist with global calls using our Follow the Sun model.
Key Responsibilities
Essential Skills And Experience
Within this corporate IT environment you will be required to have:
Qualifications
Personal Characteristics
Please note that only candidates with the required skills and experience should apply.
If you do not have a response from us within 2 weeks of your application, please deem your application unsuccessful. We wish you all the best in your career search.
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