1Life Inbound Sales Consultant at Telesure Investment Holdings (TIH)

Introduction

• The Sales Consultant contributes to the organisational goals by achieving sales through effective contact management whilst maintaining high quality standards and ensuring long term relationships with customers.

Specification
Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.

• Contribute to the achievement of organisational objectives through understanding and delivering the required individual targets (e.g. achieving talk time targets, sales targets etc.).
• Deliver efficient customer service levels through effective call management.
• Achieve operational requirements and service delivery through effective time and attendance management.
• Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
• Understand the customers’ unique profile, identifying a relevant course of action based on customer needs and undertake an appropriate course of action ensuring customer satisfaction.
• Responsible for individual actions and the delivery of high quality standards.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Experience
Requirements

• 12 months sales experience in the insurance industry
• Experience in Life insurance advantageous

Qualifications

• Matric / Grade 12/ SAQA Accredited Equivalent
• Tertiary Qualification SAQA Accredited Equivalent
• Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA

Closing date:31/07/2020