Associate Customer Service Specialist- Jukskeiview at Medtronic

Job description

As an equal opportunity employer, the Company encourages applications from Employment Equity candidates for this position. Medtronic Finance has a full-time employment opportunity for an experienced Customer Service Representative (CSR) who is able to perform this pressurised function in a culturally diverse environment.

Business Sector: Customer Care

Reporting to: Customer Care Manager

Job Function : Process customer orders and service all customer requests/ inquiries

Purpose: Promote total customer satisfaction internally & externally by providing professional services through prompt transaction processing and query resolution and positive relationships with customers and the supporting businesses

Summary of major responsibilities / key performance areas are as follows:

• Processes all customer transactions accurately and timeously as stipulated by the customer.
• Manage all customer calls and emails within required repsonse rate
• Develop strong relationship with customers and provide positive and professional customer service and support
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
• Use initiative and be proactive in resolving customer queries promptly.
• Knowledge and adherence to all Customer Service processes and operating systems
• Knowledge and adherence to all business rules, policies and regulations; products and price contracts/tenders

Qualifications And Skills That Are Minimum Requirements

• Grade 12 and Tertiary education advantageous
• Proven experience in Customer Service environment is imperative
• Computer Literate (Microsoft Office)
• Excellent verbal and written communication skills
• Attention to detail to ensure work accuracy
• Work well under pressure
• Be a Team player with service ethos

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.