Fresh Job Opportunities at Medtronic

Job description

Overall objective/accountability

Work closely with Sales and Marketing to assist in development and implementation of the product sales and marketing plan for assigned product(s).

Main Tasks/responsibilities

• Develop and implement strategies to achieve short and long term business targets and objectives
• Utilize sales calls, field visits and individual or group meetings and telephone contacts to:
• Assist in training and developing employees and distributors in product knowledge competitive knowledge pertaining to local sales reps and export reps in various export markets.
• Assist and motivate sales force and distributors to achieve units and revenue goals on the NIM product lines and provide ongoing feedback.
• Act as a liaison between the distributor and Medtronic.
• Responsible for all marketing messaging on the NIM Eclipse product ranges, tactical activities, range rationalizations, quotations, promotional material, and electronic marketing materials for iPads, brochures for congresses,
• Develop ethical, long-term customer relationships and represent Medtronic management to customers – including the training and education of both existing and competitive customers to gain incremental business. This includes funders, hospital groups, relevant societies, educational facilities and all relevant stakeholders.
• Participation at appropriate congresses and conferences, within South Africa and externally including, course organization, curriculum development and course accreditation, within the Medtronic eCats system.
• Develop, implement and oversee the deployment of the pricing framework in geographies around the world. Maintenance, review and update of price lists for product portfolio and constant review of discontinued product lines and portfolio changes.
• Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Clinical Research and Regulatory to address any issues that may arise.
• Deliver market and product research developments with prioritized features and corresponding justification for new pipeline products.
• Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and outlying warehouses including
• Liaison to ensure supply timelines.
• Consignment management inventory with sales team
• Communication of daily back order reports to team.
• Compliance with all company policies and procedures, including but not limited to Safety, Health & Environmental, and Quality Assurance

Experience

• 3 - 5 years’ selling experience
• 2 years’ managerial experience
• Nerve monitoring experience
• Good Technical Skills
• Excellent interpersonal skills
• Person must be available to travel
• Basic computer literacy
• Well established relationships with National KOL’s

LANGUAGES

• Fluent in English

Skills/Competencies

• Ability to manage large projects
• Numerical literacy skills
• Ability to lead and mentor colleagues
• Ability to work under pressure
• Creativity
• Presentation experience to hospital groups

Travel Required: Yes

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees.

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Job description

As an equal opportunity employer, the Company encourages applications from Employment Equity candidates for this position. Medtronic Finance has a full-time employment opportunity for an experienced Customer Service Representative (CSR) who is able to perform this pressurised function in a culturally diverse environment.

Business Sector: Customer Care

Reporting to: Customer Care Manager

Job Function : Process customer orders and service all customer requests/ inquiries

Purpose: Promote total customer satisfaction internally & externally by providing professional services through prompt transaction processing and query resolution and positive relationships with customers and the supporting businesses

Summary of major responsibilities / key performance areas are as follows:

• Processes all customer transactions accurately and timeously as stipulated by the customer.
• Manage all customer calls and emails within required repsonse rate
• Develop strong relationship with customers and provide positive and professional customer service and support
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
• Use initiative and be proactive in resolving customer queries promptly.
• Knowledge and adherence to all Customer Service processes and operating systems
• Knowledge and adherence to all business rules, policies and regulations; products and price contracts/tenders

Qualifications And Skills That Are Minimum Requirements

• Grade 12 and Tertiary education advantageous
• Proven experience in Customer Service environment is imperative
• Computer Literate (Microsoft Office)
• Excellent verbal and written communication skills
• Attention to detail to ensure work accuracy
• Work well under pressure
• Be a Team player with service ethos

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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Job description
Main Purpose Of Job

Handle the front desk assistance and administrative support in the office to ensure the smooth operation of the Business Support Depart and CPT office to maintain an efficient office environment

MAIN JOB DUTIES/ RESPONSIBILITIES: First point of contact for the CPT office providing business support:

• Manage the Company's Reception Area (Calls, Mail Distribution and Guests)
• Calls
• Answer phones and transfer to the appropriate staff member
• Inform about missed calls by email including the contact details (name, Co., phone #)
• Receive and distribute accurate messages
• Manage phone calls during absence, breaks and while away from desk
• Manage tele-conferencing: book the meeting room, provide a bridge number and invite attendees in outlook
• Courier & Mail Distribution
• Coordinate messenger and courier service
• Check and distribute documents and correspondence daily
• Organize regular shipment pickups
• Receive, sort and distribute incoming mail (including former employees) and packages on time
• Check out all outgoing shipments and packages
• Follow up and track incoming and outgoing shipments
• Provide information/ feedback on shipments and mail
• Track and check invoices at the end of each month before submitting them to the Finance department
• Guests
• Greet public and clients and direct them to the correct staff member
• Offer refreshments to visitors while waiting in reception
• Hand the visitor a visitor badge (MDT Visitor badges and Customer Visitors)
• Make sure to retrieve the visitor badge when leaving the building
• Emails
• Monitor incoming emails and answer or forward as required
• Receive and respond timeously to all emails
• 24hr turn around response time
• Office Support
• Provide office operations support
• Developing reporting procedures
• Handle inquiries and incoming work requests
• Provide information by answering questions and requests
• Respond to daily employees' requests
• Serve as liaison to employees and the general public in facilitating requests for information and complaints
• Provide administrative support to VP and management; maintain an up-to-date calendar and record-keeping systems, develop and maintain updated databases and/ or spreadsheets
• Contribute to team effort by accomplishing related results as needed
• Accelerate work results
• Catering for onsite meetings/ trainings for all staff
• Ordering of business cards and name badges for the operations and mentioned directors
• Visa application letters for all staff
• Business Support & Finance Responsibilities
• Control basic accounting functions, directly associated with business support such as checking invoices i.e. DHL invoices
• Load new vendor profiles after the approval of the Business Support Supervisor
• Issue purchase orders
• Follow-up on payments
• Respond to queries related to vendor payments
• Provide office operations support i.e. eCats, PO’s
• Workflow
• Type documents, reports and correspondence
• Photocopy, scan and fax documents
• Place and expedite orders for office supplies i.e. stationery, envelopes and printing paper in accordance with company guidelines
• Coordinate and maintain smooth work flow
• Keep front office area clean and tidy
• Start the pool car twice a week
• Copy of check-list emailed to me daily
• Inventory Control
• Monitors and maintains current inventory levels, track records and investigate problems
• Have hands-on knowledge of products used and keep recording of technical machines and samples. Check daily incoming stock (Item codes, lot numbers etc.) for consignment and samples
• Discrepancies with stock to be actioned the same day discrepancy is found
• Consignment stock management on MMX, Eric Buitendag is the contact person at head office
• Put in proper control measures for outgoing stock
• Regularly check all POD books
• Quarterly full stock counts to be completed with the help of the sales staff within 24 hour period and communicated to Alain within 48 hours
• Compliance with all company policies and procedures, including but not limited to Safety, Health & Environmental, and Quality Assurance

Job Experience

• Significant amount of experience in an administrative role supporting both international and local clientele
• Internships or have been an orientation trainee at some point
• Administrative projects

Qualifications

• Standard 10 (Grade 12) qualification
• Word and excel knowledge is imperative
• Microsoft Outlook knowledge is imperative
• Power point understanding is potentially needed
• Ability to speak English and Afrikaans

Skills/Competencies

• Organization and planning skills
• Professional corporate attire
• Time management skills and the ability to prioritize work
• Excellent verbal and written communication skills
• Data management
• Attention to detail and accuracy
• Problem solving ability
• Customer service orientation
• Competent computer skills including MS Office or equivalent
• Adaptability
• Accuracy
• Flexibility and multi-tasking capabilities
• Reliability
• Consistency
• Teamwork and organizational abilities
• Confidentiality
• Typing speed and accuracy
• Stay calm under pressure and be patient
• Good listening skills
• Interpersonal skills
• Professionalism

DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job; as this may vary depending on the business requirements and the region.