Operations Manager - Health & Benefits at Willis Towers Watson

Job description

Human Capital And Benefits

Human Capital and Benefits and specifically the Health and Benefits Line of Business, combines deep analytics, sage advice, astute broking, intuitive software, proven administration and relevant solutions to help all kinds of organizations (from small to mega) address their talent and benefit issues. By partnering with clients to solve their people and risk agendas we help them deliver exceptional - and sustainable - employee experiences. Our Health and Benefits services are broad and deep and cover all forms of benefits from medical to life insurance to voluntary benefits and more. Our service offerings include vendor selection and plan management, actuarial and financial, health promotion, absence and disability management and more. Health and Benefits is truly critical to the success of Willis Towers Watson, and our services are front centre as revenue synergy opportunities.

The Role

The primary responsibility of this position is to oversee and guide the team in delivery of client (product and) services, process and operational improvements in line with the Willis Towers Watson H&B vision. Ensure the quality of client service and integration of the global WTW target operating model with regional business objectives. Support client facing teams to ensure administrative and professional excellence while adhering to local regulatory and compliance protocols.

Major Accountabilities

• Quality assurance and compliance support
• Operations team support
• Client support activities
• Vendor management
• Financial oversight

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, colour, religion, marital status, sexual orientation, age, disability, veteran status, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation.

We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices.

Willis Towers Watson fully supports the objectives of Code 300 (the “Measurement of Employment Equity” element) of The Broad-Based Black Economic Empowerment Code of Good Practice.

The Requirements

Essential Requirements

• Bachelor’s Degree or insurance industry related Diploma preferred
• Minimum of 10 years’ experience in area of employee benefits (consulting/ broking), insurance or outsourcing services.
• On the ground experience in South Africa preferred
• FAIS compliant, Regulatory exam certificate
• To put the interests of clients and the integrity of the market at the heart of the way you do business
• South African Citizen or holder of Permanent Residency in South Africa

Desirable Accountabilities

• Strong technical skills
• Proficient in FAIS regulations
• Strong Microsoft Office suite skills
• Process orientated mindset with a focus on efficiency and accuracy
• Initiative and Enthusiasm
• Self-starter