Key Account Manager at Yoco

Job description

Customer Centricity is the core of our DNA and everything we do is centered around our customers, the Key Accounts Role plays a very important role in fulfilling this commitment to our customers.

This role has helped us grow in building valuable partnerships and relationships with our customers, but most importantly it continues giving us guidelines understanding and knowing our customers.

As a key accounts manager you will play an important role in continuing on building and maintaining profitable relationships within the key account base.

We are looking for someone to join our team who thinks differently about problems and values important relationships. This person will deliver value to the key accounts team by using their analytical skills to generate to data to support informed decisions, draw on their creativity to support the business development team to build relevant and highly effective co-marketing programs.

ROLE | WHAT YOU WILL BE DOING?

• Overall responsibility of strategic management and growth of Key Accounts
• Manage all aspects of key accounts operational data with given reporting tools. Be able to spot trends and identify potential early warning signs with vulnerable accounts to proactively mitigate risk
• Driving for highest levels of customer satisfaction in understanding challenges that are critical to merchants/customers and applying a solution-based approaches
• Maintain existing business and recognise and develop new business within existing base and new merchants
• Retain and grow customer processing volume and revenue.
• Establish and maintain a market presence through regular customer visits to build and maintain relationships
• Establish effective internal relationships and processes with other units within the organization to maintain superior customer service levels
• Develop relationships with senior managers, VP, and key opinion leaders within and outside the organization
• Deliver on internal and external stakeholder requirements/SLA’s.
• Demonstrate innovative thinking in area of expertise and translate this into business process/ solutions/ working practice improvements.
• Analysis of monthly/weekly volume & revenue using data & reporting and pro-actively develop plans to close any gaps.
• Delivery of client or company specific projects in line with company road map
• Accountable for customer pricing negotiation, profit margin & volume-value growth analysis
• Develop/implement and maintain a key account metric system as a reporting tool to track and measure growth within the base
• You will be performing other assigned duties based on business priorities and organizational needs

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?

Key Requirements To Perform Responsibilities

• 3+ years of proven track record in key account management / account management or customer engagement experience in a fast paced technology industry
• Desire and ability to work in fast-paced environment and be part of a high performance team
• Strong interpersonal skills with the ability to develop relationships over digital formats/phone/in-person
• Self-starter who can manage yourself independently
• Experience with MS Office applications and operating CRM databases
• Needs to own their own vehicle and be willing to travel

EXPECTATIONS OF YOCO EMPLOYEES

• Dealing with People
• Communicating & influencing: Strong communication skills across various mediums, building collaborative relationships internally and externally
• Dealing with Business
• Preventing & solving problems: Diagnostic information gathering and research, analytical thinking, application of conceptual thinking to problem-solving.
• Achieving results: Proactive / initiative, customer orientated, fostering innovation, continuous improvement mindset, appreciation of results, business acumen, thoroughness and detail orientated
• Dealing with Self-management
• Self-confidence, personal credibility, flexibility, adaptability and strong sense of personal accountability

VALUE PROPOSITION | WHY WORK FOR YOCO?

As part of the Yoco team, you will have the opportunity to play a key role in the growth of the mobile Point of Sale and payments solution opportunity in South Africa.

To support this we have built a role-based organisation; where every individual is given the space to focus and develop his or her innate strengths. Everyone here has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels.

We offer a competitive package for an early stage venture; with flexible working hours and time off when you need it. In addition to this, you will have the opportunity to participate in our Equity Incentive scheme, which will be uncapped based on performance.