Client Service Manager: Non-Motor at Santam Insurance

Job description

Position Description

Santam’s Claims and Adjustment Services department has two positions available for Client Service Manager who will be based in Auckland Park.

Key Responsibilities

• Attending to complaints regarding repair work, settlement of claims.
• Entry point for complaints from the Client Care Department (Ombudsman, Internal Arbitrator)
• Providing technical assistance in all matters claims related.
• Facilitate Claims Committee meetings
• Facilitate Rejection letter process
• Audit claims to determine training requirements for assessors
• Entry point for Claims Technical Advice
• Technical support to assessors
• Ad hoc tasks from Operations Manager
• Escalating claims issues to the Operations Manager

Minimum Requirements

Qualifications And Experience

• Matric
• At least 5 years’ experience in the non-motor claims environment (assessment)
• Up to date with current claims processes
• Customer service -interaction with service providers and customers to determine their needs.
• Computer literacy (MS office)
• Valid driver’s license code 8

Skills

• Negotiating skills
• Positive attitude
• Good communication skills
• Time management abilities
• Problem solving skills
• Team player
• Self-confidence
• Ability to accept and learn from criticism
• Flexibility
• Working well under pressure

Knowledge

• Product Knowledge (Policy wording/s) – Non-Motor
• Technical knowledge i.e. adequate knowledge of repairs to buildings, theft and burglary, water damage claims, etc.
• In depth knowledge on BPM systems

Competencies

• Delivering and meeting expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives
• Integrity