Business Change Project Manager at WNS Global Services

Job description

To form part of the SA PMO team to deliver BAU change into the organization through the application of project and change management

Responsibilities

• Define and Manage delivery of cross functional Business Change projects covering process improvement; regulatory change or procedure; IT led change projects/initiatives
• Develop excellent relationships with the wider business in order to ensure full consultation for major projects and maximise resource efficiency
• Work with internal and external clients and stakeholders in shaping, controlling and delivering change projects
• Educate and promote best practise project and change management practises with your internal client
• Document and communicate key feedback, decisions and action items from meetings, workshops and discussions with stakeholders in a timely & efficient manner
• Pro-actively engage with internal business stakeholders to ensure alignment and distribution of key information and plans, as required
• Understand the current WNS business environment and the availability of service offerings & tools to support / enhance team efficiency
• Develop a robust project plan for your specific projects
• Establish and maintain governance and reporting for your projects
• Liaise with the wider business to drive projects to completion

Minimum Qualification

• Matric
• Professional Project Management Certification (PMP or Prince 2)

Experience

• 10 years Project Management experience working in a formal established project office
• 10 years experience with large complex projects covering both IT and business change projects with > 5years within a contact centre environment
• 10 years’ experience working with Senior stakeholders ( exce level)
• 5 years working in an International delivery context either with international employer or working with international virtual delivery teams/ working with different cultures
• 5 years’ experience of project delivery in a vendor environment
• Basic understanding of six sigma principles

Skills (Essential)

• Demonstrate end to end project lifecycle management within a variety of industries
• Understands and can apply benefits realisation concepts
• Ability to construct a project from idea and concept stage and produce all associated project artefacts with minimum supervision
• Strong influencing skills to create alignment on project goals
• Ability to articulate and communicate in a clear and concise manner (written and verbally)
• Highly Proficient in Microsoft Office and MS Project
• Highly proficient in budget and resource planning /management
• Comfortable with working with stakeholders throughout all levels of the organisation

Characteristics

• Leadership – must act as the custodian of and champion PM best practise
• Can demonstrate flexibility whilst not compromising integrity of project outputs
• Highly structured in approach to work and stakeholder engagement
• Able to deal with conflict, can identify and negotiate win win scenarios
• Attention to detail & high degree of accuracy
• Quality-driven and takes pride in their work
• Pro-active and willing to take ownership and think logically, particularly in framing/structuring business change solutions
• Team Player but also comfortable with using initiative
• Tenacity and good problem solver –can do attitude is key