Contract Manager (Cleaning) at CBRE Excellerate

About the role 

• The role is responsible for the effective day-to-day management of site-based cleaning operations, ensuring contractual compliance, disciplined manpower management, proactive risk mitigation, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and all relevant statutory requirements.

Key Responsibilities:

• Responsible for supervising security officers on site and ensuring all posts are manned according to the roster and post instructions.
• Reports any shortages, late arrivals, or deployment issues immediately to the Key Accounts Manager.
• Responsible for monitoring attendance, timekeeping, and conduct of security officers on site in line with the Company Code of Conduct.
• Escalates disciplinary issues and supports investigations as instructed by management.
• Responsible for coordinating the immediate site response to incidents and ensuring incidents are logged accurately in the occurrence book.
• Escalates incidents and submits reports to management within required timeframes.
• Responsible for ensuring that any workplace injury, accident, or health and safety incident is reported immediately to management in line with company procedures.
• Responsible for day-to-day communication with the client regarding site issues and operational matters.
• Refers complaints, service concerns, and requests for changes to management for action.
• Responsible for checking access control registers daily to ensure entries are completed correctly and legibly.
• Reports irregularities and submits exception information to management.
• Responsible for checking that issued equipment and uniforms are worn correctly and are serviceable on site.
• Reports equipment shortages, defects, or losses to management for corrective action
• Responsible for conducting after-hours site visits, standby duties, and responding to urgent operational calls when required.
• Attends meetings or provides telephonic support on rest days for urgent site matters only, as directed by management.

Qualifications:

• Matric (Grade 12) – essential
• PSIRA registration (minimum Grade C; Grade B advantageous depending on site.

Experience:

• Minimum 2–4 years’ experience in the security industry, including at least 1–2 years in a site supervisory or acting site manager role.

Knowledge:

• Basic knowledge of security operations, post instructions, and access control procedures
• Working knowledge of company SOPs and client site requirements

Competencies:

• Good verbal and written communication skills (English; additional local language advantageous)
• Basic people supervision and staff coordination skills
• Ability to follow instructions and escalate matters appropriately
• Good reporting and record-keeping ability