Senior Network Engineer at First Technology

Job description

First Technology is looking for a passionate Senior Networking Engineer who will partner with and ensure the long-term success of our customers.

The Senior Networking Engineer role will deliver third line support and project services to a variety of customers using network switching, routing, firewall and wireless network technologies in line with customer requirements.

Main duties and Responsibilities

• Identify and resolve complex incidents and perform root cause analysis
• Design and implement technology solutions up to the highest standards
• Perform proactive optimisation and implement best practice
• Actively seek opportunities for value-add and upselling to existing customers
• Push for automation, standardisation and repeatable quality
• Develop and enhance relationships and communication throughout the company with peers as well as individuals external to the company
• Identify opportunities to extend the company’s service offerings

Essential Experience

• Minimum 10 years’ overall experience in IT infrastructure
• Advanced experience with two or more of the following vendor’s switching, routing and wireless products: HP / Aruba, Enterasys / Extreme Networks, Cisco
• Candidate must be willing to cross skill to Extreme Networks (if not already skilled)
• Advanced experience with Fortigate, SonicWall or CyberRoam (now Sophos) Firewall
• At least 3 years’ experience in creating and implementing technical designs
• At least 2 years’ experience in assisting project managers with the creation of proposals, project plans and managing one’s own work streams
• Comfortable working in server rooms / datacentres racking and cabling up kit
• Strong written and verbal communication skills
• Strong presentation and white-boarding skills and the ability to translate business requirements into technology solutions
• Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope alignment etc

Desirable Skills/Qualifications

• Riverbed SteelHead
• F5 Networks
• Essential Qualifications
• One or more of the below certifications
• HP FlexNetwork Professional]
• Extreme Certified Specialist
• Cisco Certified Network Professional

Behavourial characteristics and competencies

• Highly motivated, disciplined and ambitious
• Wanting to innovate, create value-add and deliver continual service improvement
• Happy to work remotely as well as physically on site
• Ability to work independently or as part of a team
• Ability to perform well under pressure
• Ability to learn quickly and mentor more junior colleagues
• Strong customer service orientation and awareness of service level agreements
• Able to be persuasive and assertive when needing to explain or defend a technical decision or approach without sacrificing professionalism
• Attention to detail, highly organised and good prioritisation skills
• A self-starter used to working in a multi-skilled team environment to meet challenging and time related targets and service measurements

Working hours

08:00 – 17:00

Monday – Friday

Provide out of hours standby cover on a rotational basis

Occasionally work overtime on major incidents and project implementations