Account Manager at Sage

Job description

Job Description Our Sales Colleagues continue to focus on two key areas: acquiring new customers (New Customer Acquisition) and delivering additional value to existing customers (Customers for Life). We seek to deliver higher value to existing customers by offering more features and services (cross-sell).

Key Responsibilities

• Deliver weekly, monthly, quarterly and annual revenue performance in line with business expectations and ensuring that our customer received an exceptional experience.
• Ensuring achievement of revenue targets and consistently performing against KPIs and Departmental Standards
• Ensure Business Partners are aware of all new product releases, offers and incentives, marketing materials and any relevant issues from the wider market place.
• Work with our Business Partners to accurately record, update and forecast all sales pipeline and opportunities to a high standard, in line with the sales methodology.
• Proactively encouraging growth and development within a defined base of customers
• Attend new business appointments.
• Promote the portfolio of Sage products to potential customers.
• Generate new business referrals.
• Follow the company’s defined best practice in relation to sales and customer contact.
• Liaise with Business Partners and complete handovers in relation to new business.
• Maintain a strong understanding of third party solutions.
• Ensure that accurate forecasting and effective pipeline management is delivered.
• Ensure Business Partners are aware of all new product releases, offers and incentives, marketing materials and any relevant issues from the wider market place.
• Take responsibility for maintaining their own product and procedural knowledge
• Provide sales support to both internal and external customers.
• Ensure that feedback is relayed to Channel Sales Manager should any of the standards or procedures require change due to system or business requirements.
• Any other duties as instructed by the Channel Sales Manager within the parameters of the role.
• Maximise all cross sell opportunities
• Maximise sales conversion ratios in line with business expectations.
• Support Channel Sales Manager (Indirect) to deliver initiatives outlined in our annual business plan.
• Maintain and Develop close working relationships with other key internal stakeholders.
• To provide accurate pricing and information across the range of products.
• Manage partners in line with GPP