Account Manager at 99C

Description

Client Relationship Management

• Manage day-to-day client relationships as a trusted, dependable contact
• Lead status meetings and manage the promotional calendar with the client
• Develop deep understanding of each client and their objectives
• Manage expectations and resolve issues proactively
• Ensure consistent client satisfaction and retention
• Accurate contact reports of meetings.

Campaign & Workflow Management

• Manage a campaign job flow end to end
• Ensure briefs are accurate, complete and correctly prioritised
• Drive on-time, on-spec delivery across all formats and channels
• Maintain workflow discipline and accurate job status in Magnetic
• Create detailed project plans
• Work effectively with internal teams and external agency partners to achieve campaign objectives within deadline time

Quality & Brand Custodianship      

• Take accountability for accuracy of pricing, copy and mechanics
• Uphold brand CI consistency across the portfolio
• Ensure proofing and reconciliation discipline is followed
• Prevent errors, reprints and rework through close oversight
• Embed quality standards within the team

Financial Management

• Manage cost estimates and ensure timely billing
• Monitor job profitability and manage scope actively of project and retainer clients
• Track budgets and flag over-servicing early
• Monthly account reconciliations

Team Development & Coordination            

• Work closely with internal teams
• Provide clear & constructive feedback
• Drive accountability and proactive behaviour within the team
• Foster a collaborative, high-standard working environment
• Lead by example on discipline and ownership

Requirements

KEY COMPETENCIES

• Highly organised with exceptional attention to detail
• Calm and dependable under constant deadline pressure
• Clear communicator with strong briefing discipline
• Comfortable managing high job volumes
• Strong account ownership and follow-through
• Problem solver

EXPERIENCE & QUALIFICATIONS

• 3–5 years in client service, with high-volume account experience
• Proven delivery under sustained deadline pressure