Account Manager at Incubeta

KNOWLEDGE AND EXPERIENCE

IMPERATIVE

• 3 + years Digital Agency experience, or 4 years’ traditional agency experience.
• Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies
• Brilliant multitasker.
• A proven track record in delivering on successful projects for improved client business performance.
• Excellent presentation and communication (listening, written & verbal) skills
• Exceptional attention to detail
• Ability to review campaign results and identify opportunities for improvement
• A self-motivated go-getter who always strives to deliver the best possible results
• Flexible approach and independent attitude
• Ability to develop relationships – internally, with your team and externally, with your clients
• Ability to work under intense pressure
• Strategic Mindset – it is critical to ensure understanding of the client strategy to formulate a solution offering across our Media, Technology and Creative offerings to achieve client’s business goals.

ADVANTAGE

• Knowledge of digital transformation
• Knowledge of Google Marketing Platform and associated products
• Experience on project management tools
• Ability to analyse data and provide real insight / ability to navigate and leverage Google Analytics

RESPONSIBILITIES

• Day to day management of the client relationship - Is the initial client ‘go to’ to manage most requests or issues.
• Managing the day-to-day administration of the client account, including issuing of invoices, project plans, estimates and client contact reports.
• Attending client briefings and gathering relevant data to support the development of communication strategies and briefs, and constructively sharing client feedback.
• Disseminating information to the internal client team across account management, delivery, media, consultancy, creative teams etc. using project management tools.
• Quality assurance of reports, presentations, campaign materials.
• Project management - collaborating with Delivery Managers to plan, roadmap, and deliver projects, efficiently and effectively. Monitoring project deadlines and budgets, identifying and communicating potential changes that may be required, particularly from an external perspective.
• Maintaining accurate records of meetings, decisions and next actions.
• Working with the client on new and existing briefs to ensure delivery of efficient and contractually agreed solutions.
• Organising meetings, including room bookings, catering, technology etc.
• Management of client expectations in terms of project delivery, particularly in terms of timelines, budgets, requirements and dependencies.
• Working with partner agencies to deliver cohesive campaigns/strategies
• Ensuring the completion of all weekly and monthly reporting
• Present insightful client reports with learnings in Weekly and or Monthly reviews with clients
• Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
• Follow up on creative with creative agency / client + upload creative to relevant podio tactic, task
• Case Studies