Account Manager - Kathu at Metrofile

Minimum Requirements

• Degree in Sales / Marketing Management or equivalent
• At least 8 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
• Postgraduate qualification is business administration will be highly advantageous.
• Account management experience in document management and archival related or similar industry sales will be preferable.
• Excellent command of the English language
• Intermediate level proficiency in MS Excel/Word/Powerpoint

Skills, Knowledge and Attributes:

• Must have business to business (B2B) experience.
• Must have excellent track record in delivering high level sales presentations.
• Must have excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Must have experience in tender document preparation.
• Willingness to work remotely.
• Ability to work independently.
• Must have own vehicle and valid driver’s licence.

Duties and Responsibilities

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Manager’s portfolios.
• Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.
• Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction. 
• Ensures all Service Level agreements are current and valid.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Meet and exceed sales target (100% of target)
• Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
• Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.   
• Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients.